Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
Apparently they can get your info that way.
This person is really pissed that people are warning others not to go into sites or respond to e-mail addresses.
If you want to know what this person is talking about, you just google search "directbuy complaints" and go to "Directbuy customers speak out" and this takes you into infomercialscams.com,
then you can view the phony letters for yourself because the site is owned by DB and
it appears that everyone on the site may be "pretending to be someone else" because the site itself is "pretending" to be a complaint file.
THE STRANGEST THING ABOUT THE RESPONSE IS THE FACT THAT:
"Double agent" knows that carol and ron did not ever write anything good about DB, as far as I can recall.
Don't the real Carol & Ron have a law suit vs. DirectBuy?
Very suspicious...
Thanks to all the honest complaints on this file!
If they read the responses on this site, they would know that all the info is already here. Step by step details, how much more do they need people to repeat themselves.
EVERYONE, PLEASE RESPECT THIS SITE BECAUSE WE WANT TO MAKE SURE IT IS ALWAYS HERE FOR US.
Thanks to everyone.
INFOMERCIALSCAMS.COM just updated their site...if it wasn't so sickening, it would be funny.
See the letter by Trudy, dated April 17, 2009.
Use the guidelines, instead just google: "Florida consumer protection act"
"undue stress" and basically an illegal contract that they cannot enforce because they do not have your legal name on the contract because you were forced to use your boyfriend's last name.
Good Luck, let us know how you progress. There are several people who check in this site regularly.
LUCKY that you listened to your gut instinct and found this site.
Everyone here is more than willing to help and I am so happy that you used all the good info that you found here.
I know that many of us who check in regularly will be really glad that their energy has been used wisely to help others.
Did you get all your paperwork (proof) of your cancellation?
Let us know. Thanks.
Thanks for contradicting the hell out of yourself.
You state that you are legal dept. for DB and you know that INFOMERCIALSCAMS.COM is a scam and you know that the comments on the site are not even written by real people. THANKS AGAIN FOR CONFIRMING WHAT WE ALREADY KNOW TO BE TRUE.
The example that you use is so transparent. Why would anybody bother to complain about "ron & carol sellers" who claim to be head over heels in love with DB. That's pretty insanely funny, don't cha think?
The reason that you know that info is because DB owns the site and advertises how great they are all throughout the site and you work for them. How convenient for you.
The only way that any letters can be printed on the site is after directbuy reads them and decides if they want to print them. The other way they get printed is when DB unsuccessfully writes the letters themselves and tries to con people into believing that they are legit.
I always get my education and my entertainment from any site relating to DB.
DON'T YOU THINK THAT ANYONE ELSE KNOWS WHO YOU ARE, TOO.
YOU ARE THE LEGAL DEPT., AND YOU ADMIT PARTICIPATING IN ILLEGAL ACTIONS.
Check out the response to our conversation about protecting our privacy.
It's written by "DOUBLE AGENT" & it is very strange. A few people already helped me out by responding to that person. I appreciated that. Since I know that you check in often, I would really appreciate your opinion. Should I just ignore it because I think that they just want me to slip up and give even more info.
PLEASE let me know. Thanks.
So glad that this site helped save you the headaches- thanks for passing on the word because we can at least take away a bit of their power.
Thanks for the heads-up. I looked at the comments made by Double Agent and I agree with you about him / her (or most likely DirectBuy) wanting us to give more information. I can't figure out what their motive is. I believe we must continue warning people about the evils of DirectBuy but also on the other hand be careful.
I am so so very glad that you asked before responding to them.
Please do not accept anything by e-mail because they are making you more vulnerable, by asking you to give up more personal info.
All of the so-called "complaint" sites that are owned by DB demand your e-mail address too, so that they can intercept the complaint, so that it never reaches the public eye.
Remember that you are not supposed to open e-mails that you are unsure of, so as soon as you give up this info they can give your e-mail to anyone and you will never know who you are really communicating with.
They are making a cheap excuse and they are stalling.
You can FAX them a quick response
- ask them to please respond only by mail because whatever they have to say must be in writing
-you could mention that you cannot accept a response by e-mail because it is not a safe or secure method of communication.
-Tell them that you need an original signature, so no other method is acceptable. (You will need it, in case you need to forward your complaint further) Believe me, they know that e-mail is not "proof", anyone can forge that.
-Remind them to respond a.s.a.p. since they already claim to be willing to respond to you by reg'd mail and already have a resolution for you,
you will co-operate with them by extending your deadline by so many bus. days. (You decide, 5 bus. days or maybe 10)
In my case, they wanted to talk but I just basically repeated my request and reminded them that you are asking for a rescission of the contract and a full refund.
I am so glad that I could help.
Good luck, and please respond soon.
WE DO NOT GIVE UP OUR PERSONAL INFO HERE, WE HAVE TO HAVE RESPECT FOR EACH OTHER AND THEIR PRIVACY.
First of all, you are a bully who is abusing this site and second of all, you can't even spell, what is a "NOOONE" (get yourself a dictionary) have you ever heard of double spacing between sentences or using paragraghs, or a capital for the word I, and I'll. I even try to help people who can't spell BUT you claim to be educated.
You accuse people of not knowing how to read and tell them to watch what they say, then you call them idiots and simple minded. People who are telling the truth do not have to be careful.
Now you say that the legal dept. is watching... I thought you were the legal dept. Don't you think they are watching you too because now you are accusing db of "shady" practices. if you really work for them, you wouldn't be stating that. Isn't that libel?
Anybody that reads INFOMERCIALSCAMS.COM carefully knows that it is a scam.
Thanks for all of your time & efforts in regards to helping others end their DirectBuy nightmares. The posts from Double Agent are a bit bizarre, however, entertaining. I wonder how long it will take for DirectBuy to purchase this website? Let's keep spreading the word on DB and I hope they'll get shut down or go under someday.