Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
You're on the wrong site, take your meds, &
leave those of us alone, who are trying to get help,
I guess you'd tell me to leave your disabled grandma on the street, too
& just walk over her, if she fell
like, you are going to stop any one of us
You also keep going on about the 'criminal contract' and how the clubs are constantly breaking the law. The contract is legal otherwise the operation would have been forced to redesign their contracts years ago. The only major change to the contract that can be seen is the nothing verbal holds water thing, it is now worded to read that the customer is making the decison to join the club based on what they are reading in "this" contract. They are smooth. Immoral, yes. Breaking the law, no.
The British Columbia court decision for a member to have the contract declared nul and void was reversed on appeal and no further action was taken by the member.
JUST SOME REMINDERS TO HELP YOU FIGHT THESE CORPORATE CRIMINALS
as for NEXT STEPS: ONLY AFTER YOU HAVE SENT YOUR REGISTERED LETTER
1) Phone the post office, quote your tracking # from your reg. mail rec't
ASK FOR THE CONFIRMATION of the DATE , RECEIVED by db (your proof)
if they did not accept it, it would have been returned to the post office,
db has tried to say that they did not get the letter from CHATHAM
(but they claim that they ONLY got her e-mail) NOT Official proof,
/e-mails can be lost or altered at any time, so not dependable
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2) MAKE SURE that your reg. letter has been addressed to the OWNER(s),
IF NOT, just correct it in the following Fax:
FAX DB, Inform db that you have received confirmation from the post office that you have accepted my registered letter on ________________
...10 business days have been allowed for db to respond to my letter,
remind db that you will accept a response, ONLY IN WRITING,
you will not accept phone calls or e-mails to discuss this matter
...(was or are) expecting a response by ___________(count 15 bus. days)
...REMINDER, ...am repeating my request to RESCIND the contract due to ...(list your points briefly...)
Please respond in a timely manner
=========================================================================== 3) KEEP Faxing reminders until you get a response in writing
if they call (which they will, so you will not have proof of the conversation, but they will cause they tape everything, from the initial phone call on),
document every call that db attempts to make to you, & include it in your FAX, inc. ...since you have time to make telephone calls to respond to my requests for a response in writing,
then db has time to respond in writing,
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REMEMBER that DB ARE BULLIES, & VULTURES
THEY want to talk on the phone
BECAUSE "DB IS NOT BOUND BY VERBAL STATEMENTS"
That's how they got you in the first place REMEMBER????
ACTUALLY, most contracts apparently state ...not bound...
it is stated in your contract, you can add the fact to your FAX,
as your reason for not accepting phone calls..//
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GOOD LUCK TO EVERYONE, PLEASE DO NOT GIVE UP,
PLEASE DO NOT LET YOUR FAMILY OR FRIENDS GIVE UP!!!!!!!!!!!!
Business Practices and Consumer Protection Act
Part 2 — Unfair Practices -Division 1 —
4 (1):deceptive act or practice" is in relation to a consumer transaction,
(a) an oral, written, visual, descriptive or other representation
(b) any conduct capable of DECEIVING OR MISLEADING A CONSUMER
"representation" inc. any part of a contract, relied on by a supplier
(2) A deceptive act may be before, during or after the transaction.
(3) Without limiting sec. (1) these are deceptive:
(a) rep. that goods or services
(i) have sponsorship, approval, performance characteristics, accessories, ingredients, quantities, uses or benefits they do not have,
(ii) are of a particular standard, quality, grade, style or model,
(iii) or claims of a prior history usage , or products are new if untrue,
(iv) are available for a reason that differs from the fact
(v) are available if they are not available as represented
(vi) were available in from a previous representation if they were not
(vii) are not avail in the large quantities that they claim
(viii) will be supplied within a set time, but know that they will not;
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(b) supplier claims :
(i) sponsorship, approval, status, affiliation that they do not have,
(ii) that a service, part, replacement or repair is needed if it is not,
(iii) that communication is for a reason that differs from the fact,
(iv) that a transaction involves or does not involve rights, remedies or obligations that differs from the fact,
(v) an unauthorized employee has authority to finalize the trasaction
(vi) & uses exaggeration, innuendo or ambiguity of a material fact
or fails to state a material fact, if the effect is misleading,
(vii) that a consumer will benefit by finding new customers if untrue,
(ix) to arrange for the consumer an extension of credit for a fee, unless the fee is deducted from the advance, as defined in section 57 [definitions];
(c) a rep. by a supplier about the total price of goods or services if
(i) a person could assume a price benefit/advantage exists but it does not
(ii) supplier states price for an installment or unit, but not total price
(iii) demands a higher price than previously estimated without consumer consent to the higher price, before the goods or services are supplied
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JUDGE MILLIAN does not agree with your personal "view", repeated attempts to contact a company in order to receive a written response is absolutely necessary and appropriate. IT shows the character of the company, when they continue to refuse to respond to reasonable attempts to request a response that the co. has an obligation to answer to you.
So good luck to you, and your ignorance, arrogance and cruel nature.
After sending the registered letter within the 3 cooling off period. I called DB to ask if they have got my fax and mail. The reciptionist said no but they only got an email. She said she will be sending the cancellation letter tomorrow. Anyways, I get a call later in the evening from a sales associated the one that welcomed us at the Open house we attended and accused me of scaring their reciptionist...However, I got out of that by being calm and very professional in talking with sales person. After that she told me that they have got my mail and fax and they will be sending me something in writing...I asked about the 3 cooling off days and she said we have that....and she mentioned many times that my membership will be cancelled and I am out of the system (then she said i dont mean you are a bad person)...she kept saying your membership will be cancelled.
I am waiting for that and now as of tomorrow the 10 business days are over. Trudy what is the next step. I am planning to send a fax and a mail again explaining that I have not received any response and I am going to contact my bank to file a dispute as I haven't heard from them. I am aslo planning to go next Saturday in store with the registered letter i sent eariler....please advise
LOOK OUT!! BEWARE Residents of these locations...
DirectBuy is looking to open new clubs in these cities:
Montgomery, AL
Oakland, CA
Pasadena, CA
Santa Monica, CA
Torrance, CA
Ocala, FL
Miami, FL
Tallahassee, FL
Atlanta, GA
Savannah, GA
Peoria, IL
Springfield, IL
Lexington, KY
Louisville, KY
Paducah, KY
Framingham, MA
Worcester, MA
Portland, ME
Detroit, MI
Traverse City, MI
Jackson, MS
Tupelo, MS
Cleveland, OH
Eugene, OR
Allentown, PA
Altoona, PA
Scranton, PA
Charleston, SC
Lubbock, TX
Midland, TX
Waco, TX
Burlington, VT
Victoria, BC
St. John's, NL and more!
With all the negative publicity the last few years it is highly unlikely any investors will join the directbuy team. It costs 100-200 grand to buy a franchise. The amount of clubs has not changed much the past few years and is unlikey to change with new legitimate investors. Head office may open new clubs on their own to make the operation look good to the consumer.
Ive studied the locations of existing clubs and there are many sole clubs controlling a 100-200 [and more] mile radius, head office would probably say this is due to exclusive territories but in reality no investors want to be bothered. Directbuy is on its way out so do what you can to get your membership money back.
IF I fax you and tell you I am going to kill you, jack,
for your sleazy involvement with db, then that would be harrassment, in the form of a threat,
But if I AM within my legal rights to receive a written response,
db is OBLIGATED TO RESPOND
& the onus is on DB TO EXPLAIN IN WRITING, WHY YOU THINK THAT YOU HAVE NOT VIOLATED THE CONSUMER PROTECTION LAWS.......
INSTEAD, you want people to be further intimidated & FEARFUL OF FIGHTING FOR THEIR RIGHTS...
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Startin on p. 1, we have "UNFAIR" in Alberta
"I followed the Alberta trading act to the letter and got advice from this site,... I phoned the owner of the DirectBuy to schedule a meeting, left a voicemail, and got no reply. I went there, cornered the owner, explained that I wanted a refund. The conversation stayed civil and professional, but kept turning away from a refund.
I SHOWED PROOF OF 15 ITEMS THAT HAD CHEAPER PRICES
at other stores in Alberta, and pulled up 2 of them on my phone. Then I showed the
ALBERTA TRADING ACT
...giving DirectBuy a chance to interact with me directly...there were a lot of customers in the store, so when I stated raising my voice about picketing tomorrow, the conversation changed and I was whisked away into an office. I was stubborn about received a refund then and there via check, as I didn't risk the "we'll mail it to you" situation. Worked for me, good luck everyone!"
***proof of cheaper prices & references to the LAWS THAT DB BREAKS!!!!
Constant faxing after a member has been told no to a refund can and probably would land a member in a bit of hot water, it is not the same as constant phone calls.
Keith Chauncey - 11 Nov 2010I was trying to enter the sweepsteaks for a 50 thousand dollar make over.I own a 5 bedroom 5 bath home in Alpine, Wyoming.I am not hurting in anyway, plenty of cash. The thing is, DISCRIMINATION, I have tried to enter but because of being laid off I can't enter,That is discrimination.I will never deal with this Co. Thanks for all the bad repoir. It's been a hoot. This Co. does not like the Guy out of work.
Trudy - 12 Nov 2010 HI Keith
Why not register a business, you are the CEO...
fees are not too expensive for registration.....
JUST PROMISE ME, IF YOU GET ACCEPTED, THAT YOU WILL NOT JOIN THIS HELL-HOLE
SCAM! SCAM! SCAM!!!!!
Trudy, if you put more thought and less rant into your posts I know you could do a lot of good here.
WE LOVE TRUTHFUL TRUDY!!!!!!!!!!!!!!!!! - 17 Nov 2010Alphie Grow up you stunned loser!!!!!! I guess this is your only thrill!!
...cause no one will listen to your crap!!!
...THIS IS THE ONLY PLACE YOU CAN GET AWAY WITH PRINTING YOUR GARBAGE!!
since you have so much time to waste here,
why don't you start counting the success stories here!!!
All those who follow this site, for over 2 years know that
the advice here
DOES WORK!!!!!!!!!!!!!!!
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TRUDY'S ADVICE WORKS & IT IS BASED ON THE LAW
CONSUMER PROTECTION ACTS/ & UNfAIR TRADE PRACTICE ACTS
ALSO, THE 3 DAY COOLING-OFF PERIOD IS BASED ON
DB'S OWN CORPORATE POLICY...
Valid truthful references are listed here
Consumer Protection Acts/ & Unfair Trade Practice Acts
Also, the 3 day cooling-off period is based on
DB's own corporate policy...
Valid truthful references are listed here
Consumer Protection Acts/ & Unfair Trade Practice Acts
Also, the 3 day cooling-off period is based on
DB's own corporate policy...
Valid truthful references are listed here