Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
I'd sure like to correspond with others like me, in the same boat... conned! and still not over it..
This one in Tampa FL is still up & conning I think... never go there anymore.. learned my lesson.... Don't sign a flipping contract for thousands of dollars before you sleep on it... Buyers Beware - Don't Join
I have seen many cases where you were able to help others get refunds and was wondering if you would be able to help me.We got a membership back in 2009 right after my husband got home from a deployment from overseas. We had three small children and were there for hours on end. We were rushed into making a decision and sent home right after we signed so the next group could be helped. We got it in Arkansas but recently moved to California. We have not yet used our membership. And currently could not afford it due to me not working from a horrible back surgery. Would we still be able to get out of the contract.
Thanks for your help
I live in South Carolina and is where I got my membership from. It seems as though South Carolina does not have the 3 day cooling period. I sent a complaint through the Attorney Genearal here and just got a reply back today stating they can't help us because the contract said that it was a non-cancellable contract and we signed it. Also direct buy wrote that the state of South Carolina does not have the 3 day recession law so they did not include it in their contract but yet offered it without telling us. Please Trudy I really need your help. What can I do?
Since our joining, we have made two purchases. Both were made at our orientation visit, two days later. One item was received by us sometime
the first part of November. We have yet to receive the second item of our order.
Part of our joining the club was to purchase a home entertainment system.
After comparing their prices, and without even checking the cost of their shipping, handling and taxes, we purchased at a much lower price from Amazon.com with no charge for S/H. After making this purchase we visited
the club to ask about cancelling our order and our membership.
We were willing to pay a penalty to close our contract. The Marketing Director said they would try to cancel the order but had no policy to cancel our membership although he would speak with the store manager. I telephoned the store Four times during the next ten days. He was never there or at a meeting. He never returned any of my calls. I phoned the
Corporate Headquaters and inquired there about cancelling. I was told the stores are individually owned and they could do nothing, but that they would send an e-mail to the store about my complaint. We got no reply.
We have since learned the store has moved to a new location. We were never notified of their closing or of the address of the new location. Also, we have never received our order or a refund for it. No communication from
the store what-so-ever.
We made a $350 initial payment and a contract for rhe remaining $3140. We had expected to pay off the balance to save the $299 finance charge, however after our experience with them we have not paid the balance only two payments hoping there was a way we could get out of our contract.
Is it possible to get out of the Direct Buy contract?
I just got DB in November 21 2011 and I trying to cancel my Membership I call Beta Finance here in Seattle WA and they said that the can't do nothing a battler to call DB. can you help I'm trying to get my $ back I pay $1000 dollar down payment.
I was thinkin of following suit thou with cerified mail and stating this is a complete misrepresentation of what they said this was going to be. And on the contract it stats "you agree to pay the price for your membership on terms above and acknowledge that your membership is not cancelable and your membership fees are not refundable..." so stating it's not cancelable is an unfair trade act?
You'll have to fight them. The franchise owner will not want to lose the membership fee you agreed on.
That place really sucks and we're out thousands of dollars but it's way in the past. Sorry you didn't see this site before you got suckered into signing up with DB. They bait the public and don't let you out their door so they can get the victims to fork over the money.
Just waiting to see our local joint close down... (Florida)
**Don't call or contact your franchise owner except by reg.or cert. lts. Get your paperwork sent to them and take them to sm claims crt. Do it soon. You can also picket them but stay off their property. It's extreme but has worked for some others. So sorry tney got you too. They're very deceitful and misleading.
BUYERS BEWARE - DON'T MAKE OUR MISTAKE....
No way.. Big mistake.. DB should go out of business. These are hard times & they still bilk people out of thousands of dollars..
BUYERS BEWARE - DON'T MAKE OUR MISTAKE..
My fiancee and I signed up for Direct Buy in July 9, 2011. After signing the contract we quickly realized that this was a awful financial decision. So I called the location and said I wanted to cancel my contract. The lady I spoke with said that there was nothing she could do and that the contract was going to have to be honored. That same day I called my bank and put a stop payment on the down payment for the membership. This was step 1 of 3. Step 2 I called their corporate headquarters and asked them what their cancellations polices were as a coporation?? She explained to many that they have a 3-day cooling off or cancellation period depending on the state you signed the contract in. So I wrote the cancellation letter to the location and thought everything was cancelled and taking care off. Well 3 months later I am getting a call from the fiance company stating that we own like 7k!!! dollars. I was beside myself, because this was suppose to be handled. Step 3 I called the owner of the location and they couldnt even find my contract, not to mention my cancellation letter. The owner wants me to pay him $ 1700 dollars to cancel my contract. I think this is a joke considering we never gave them a dime nor have we ever used their services. I feel like I have done everything in my power, and wanted an outside opinion on this.
Thanks,
BD
My fiancee and I signed up for Direct Buy in July 9, 2011. After signing the contract we quickly realized that this was a awful financial decision. So I called the location and said I wanted to cancel my contract. The lady I spoke with said that there was nothing she could do and that the contract was going to have to be honored. That same day I called my bank and put a stop payment on the down payment for the membership. This was step 1 of 3. Step 2 I called their corporate headquarters and asked them what their cancellations polices were as a coporation?? She explained to many that they have a 3-day cooling off or cancellation period depending on the state you signed the contract in. So I wrote the cancellation letter to the location and thought everything was cancelled and taking care of. Well 3 months later I am getting a call from the fiance company stating that we owe like 7k!!!. I was beside myself, because this was suppose to be handled. Step 3 I called the owner of the location and they couldnt even find my contract, not to mention my cancellation letter. So i called the owner back and he wants me to pay him $ 1700 dollars to cancel my contract. I think this is a joke considering we never gave them a dime nor have we ever used their services. I feel like I have done everything in my power, and wanted an outside opinion on this?
Thanks,
BD
If we only knew then what we know now. glad, at least we didn't finance the money and our $5,500 is spent & long gone. They use sophiscated, high-pressure sales tricks so they can get those membership fees. Thousands of dollars to join a buying club is CRAZY... Go to court to get out of that financing contract/ sm claims..
It's over for us, the lawsuits are pending, don't hold your breath, but it's good to know of another DB store shutting down. Or else they'll go to another location and try again... ???? down w/ DB