Don't make our mistake

ComplaintsFurnitureDirect Buy

Complaint

-1
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.

A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.

I am now trying to get our membership money back. Do not become a member! Buy from other stores.

Comments

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  • 0
    Doogie
    I joined United Consumer Club in 5/1999 before it became Direct Buy and my contract clearly states I prepaid my first 3 years membership (the Lump Sum) and from years 4-10 I am to pay $145.00.  I refused to sign the paperwork without reading it carefully and asked the representative "what happens after 10 years?" She told me after 10 years I am a PERMANENT Member and will no longer have to pay the renewal fee each year.  I only used the membership once and my savings isn't 1/2 what I paid to be a member the past 12 years.  I sent Corporate my contract last year because they claimed to 'NEVER' have heard such a thing.  I was told, I would hear back if there was any problem but otherwise they would adjust my account accordingly.  I tried to login recently and it is stating I haven't paid my renewal fee after 13 years.  I'm 'livid'.  I resent the contract to our local Direct Buy and said if they don't honor the contract I want EVERY penny back that I've spent the past 13 years.  What a Crock!
  • 0
    WOW
    | 1 reply
    Fire and Brimstone on this site.

    Trying to do some research.

    Must be the under 30 Internet generation. No problem paying $1000 a year for a mobile plan to send to send text messages. Where is the pay back?

    Pay for a service with a payback mechanism giving a return over time when used, but too lazy to use it, and then complaining. Agreeing to a contract and then complaining.

    Don't get a Gym or Yoga membership. You'll complain that you have to go there to use it?

    When you drove there and bought the membership did you not realize you would have to drive there to use it? I've heard they have good prices. Not willing to drive half an hour to save a few hundred when buying something, that's nuts. I thought you can order through their web site, that's what their ads say.

    I read some article (from legitimate news papers) where people have saved tens of thousands on remodeling. Is this true?

    It sounds like most people on this site, bought something they wanted and can't afford. Is this the case?

    If DB does not provide the services specified, the contract would not be valid. From what I'm reading this is not the case.

    Does it work well for some but not for others?
    Checked BBB, very few actual complaints about service or products.

    I've read some people say it's a 10 year membership, others say lifetime which is it?

    For $5K fee, retail gross profit about 35%, you would have been looking to spend 15K , or about 10K at DB (save 5K of the 15K) to break even. That’s what I figure.

    I also heard they have different memberships starting at about 1K. I assume these have restrictions or limited use.

    My analysis So far:

    1. Need to spend more than 10K or at least 1k a year to break even.
    2. Prices are good on most things but not everything.
    3. Web buying available, but still need to go to store for major items.
    4. Not good for poor people.
    5. Can't cancel contract. Sort of like my cell contract (locked for 3 years)

    I'm going to be doing a reno (50K - 75K). Investing 5K to save 20K+ makes sense.

    I know everyone on this site is trying to recover membership fees. Mostly because they are not using it. Is there a reason why others who can get a real cost benefit should not take advantage of it?
    • 0
      ghgkjhgkj replies to WOW
      shut up ur an idoit
  • 0
    DB jockstrap ...
    Don't have much energy to respond to this DB infiltrator who last interjected.  
     We know, as do many, many others that DB pressures people to sign a contract for thousands of dollars before the chance of getting out their door, away from the presenters/closers or time to think it over the investment cost.  They know if they allow people to have some private time to knock the idea around or sleep on it, they'll lose.  
     DB is not worth it.  If the Mitt Romney crowd have the money to join and like it, fine.  But DB will bilk anyone out of their money to get that non-refundable membership fee.
     nuff said, nuff energy wasted.  Hopefully this will help to run them out of town, close down and warn the people.  They are scam artists...
     BUYERS BEWARE - DON'T MAKE OUR MISTAKE
  • 0
    tonia
    I recently recieved a call from them saying i could not cancel and going through all these things saying that if I bring them in prices they will match and tried to connect with another DB place in the state that I currentle live. They sent me a copy of the the contract which contains both me and my husband signatures but the year on the date was never filled in.Please any help would be great how do I get out of this and hopefully with a refund.
  • 0
    tonia
    And they contacted me by phone after i asked them in writing not to on a phone I did not have when we signed the contract. They said they called 8 numbers before they got that one.
  • 0
    JGV
    Went to the Peoria, Arizona presentation.  Just sounded too good to be true.  Super high pressure sell. Completely obnoxious and complete lies.  It is like everything is 30-40% off. Reality = same as retail.  They don't tell you about their handling fees, shipping fees and their kickbacks from the manufacturer. RUN AS FAST AS YOU CAN IN THE OTHER DIRECTION --AWAY FROM DIRECT BUY!!!
  • 0
    Fooled Me Too
    Let me just cut and paste the original message because I did the same exact thing!

    We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.

    A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.

    I am now trying to get our membership money back. Do not become a member! Buy from other stores.
  • 0
    SAMMY
    I was (SUCKERED) in a year ago. I have 2 more years to go.  Don't see that much saving when you have to pay taxes in the city most of time some stuff can be mailed to your house.  Freight cost is high.  Then it takes 4 - 6 weeks to receive.  My life is when I need something I need it now.  I pay $125.00 a month for nothing what a rip!!!!! Plus like Jane forked out a down payment on top of my payments. So dissapointed as soon as I got home what I had did.  Then I had trouble emailed them and let them know how unhappy I was with the Company.  They said they told me all the stipulations when I sighned.  I don't remeber them telling me everything.  First item I looked for they did not have and NO HELP!!!!!!  I am a gold member. HA HA.  Interest on financing is ridiculous.  Hope you guys get your money back.  I was told NO!!!
  • 0
    sylphr
    Did you get your contract cancelled? My contract is Rev 3/29/10 as well and I signed it recently. I attempted to cancel well within 3 days and was denied. I'm curious to know if you were ever able to resolve this. Thanks
  • 0
    Jesus.. I need you help TRUDY
    I would like to contact you ASAP, I've been a member since Feb/10 and I want to cancel my membership because I've found good deal in different retail stores and whenever I call them to ask them about the price they always come out that it's a different model and bla bla bla, I havne talked to them about to cancel my membership but Im tired of paying for something that it's not worth it and when we went to the orientation (Girlfriend & I) they never tell you about all the hidden fees they have every single time you purchase, I've been patient but now time it's consumming and also when i signed up i didnt have the money so they told me I could make monthly payments and that they wont run my credit report or it wont affect my credit either because I can just pay them directly but i guess they are sending me to collection after all, WHAT CAN I DO, PLEASE HELP...

    my emai is jesusmz82@hotmail.com or daysidd_4ever@hotmail.com

    PLEase contact me ASAP
  • 0
    Sally BC
    I went into the Kelowna store at the end of February, 2010.  It sounded great, I had a basement to finish as there was only one bedroom on the mainfloor.  I talked to Heather who convinced me to join, even though she knew I was off work 6 months(for 2 operations) the previous year, and that money was tight.  She told me the different level of plans, and that I could start for $100.  After I signed and gave her the money, she told me how few contractors/stores I had access to on the Silver Plan, and told me if I paid an additional $650 by April 15th, I could move up to the gold level and have unlimited access.  When I got my tax refund, I did as she asked.  Around mid April, when I did this, they had me re-sign papers as the other ones would be null as I changed my program.  Within days I had trouble walking, so I went to a specialist.  He told me I had to have bones moved, that I had lost a tendon, so one would be moved.  When he told me I would be off work for 6-12 months, I phoned Direct Buy and cancelled the account, or so I thought. I then received an email from DirectBuy that they could not get payment from my mastercard.  I called them then sent them an email saying that I cancelled the account and memebership, why were they trying to get monies from my bank and creditcard.  I heard nothing from then, thought it was over, then 2 months later I received a letter from Beta Finance.  I also received many phone messages about the bill and called back and left several messages over the months about cancelling the membership.  I explained they had over $1000 of my money and I just want this to go away, membership cancelled.    I never agreed to pay anything, and I am not sure if I ever actually talked to her, just phone messages.   I figured that when I heard nothing the last couple of months that it had gone away, until I got a letter today from Aro Inc.  I called them and she told me I had agreed to make payments and that I had not kept up my agreement.  Since I had always said I had cancelled the membership, not sure how Beta Finance got that I would pay, but that is what Olga had wrote.   The girl from Aro actually said to me that I was not telling the truth.  Did I blow my lid.
    I would like to know how to make this go away.  I was not going to bother about the money that they already had, but with the stress and crap that has come out of this, I want it back.  I have health problems and I cannot do this anymore.  Any suggestions?
  • 0
    Sally BC
    We should be able to create a page and get ppl to "like" it.
  • 0
    dina ny
    I signed with db upon buying my re house..assuming I could cancel if I ddnt use it...I git pregnant with wins a month later and was taken out of work I haven't payed in a yr and a half...this has put me so far behind how do I get out of this contract I have called numerous times and gotten the same response ...you canter7v8w
  • 0
    dina ny
    Please help my email dinamercado@gmail.comments
  • 0
    Belinda Weddington
    I attempted to get an appointment with the showroom to order wedding invitations. Called the local number, then had to call a 1 800 number to find out the showroom no longer exists. This is a real crock and need to find out how I can cancel my membership. Any assistance with this matter is greatly appreciated.

    Belinda Weddington
    Culloden WV
  • 0
    Gary S
    so what happen in court with this company because i also think there a rip off and i wish i could be add to the suit.
  • 0
    Sarah D
    Any advice on how to get out of a contract in RI?  Everything I want to buy is cheaper elsewhere.  I ahve not found a deal yet.
  • 0
    sarahdRI
    If you ahve advice on how to get out of a RI contact my email is ixismac@gmail.com  Thank you in advance.
  • 0
    GAWD
    People!! just read all the past rants and you'll know how to rescind the d__n contract ,,, how dumb.. read read read,.,, y'll have 3 days to cancel... educate yourselves and do what you gotta do.. don't play dumb..
     DirectBuy,, you know you're going down.. You franchise owners better find other jobs .... DB is a rip-off ,  trying to get membership fees of thousands from people who are not in that money catagory... Greedy greedy greedy, you'll get yours..
     BUYERS BEWARE.
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