I DISCOVERED IS NOT A SCAM.

ComplaintsScamsDIGITALRIVER IRELAND SYDNEY IS THE NAME FOR AVG COMPUTER SECURITY

Complaint

-3
Allan Ivarsson
Country: Australia
I fell into the trap, at first, of not recognising the DIGITALRIVER IRELAND SYDNEY CHARGE. It is the account charge process name used by AVG. Now AVG has proven over the last 4 years to be good computer security, but clearly their accounts process is not as smart when they fail to include the name AVG in the charge process.

Comments

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  • 0
    Kat
    They just took money from my account too and I had to google the name to find out who it was
  • 0
    Laurette Costello
    | 1 reply
    I discovered last year this 'digitalriver ireland sydney' is the account charge process name for avg computer security. I have tried many times to cancell/unsubscribe to avg online and only now i have recently received two emails stating 'subscription cancelled'...Then another email stating 'subscription renewed'....I have not attempted to renew or have anything else to do with avg except to try and cancell.....Find today that... On 07/09/2018  $53.99 has been taken again from my bank account....Previous to that was $81.99 taken on the 07/09/2018.  I am a pensioner and cannot afford these surprise debits.  What more do i have to do?  Is there a contact phone number for this company??
    • 0
      Laurette Costello replies to Laurette Costello
      correction edit: (....Previous to that was $81.99 taken on the 30/08/2018  )
  • 0
    Jill
    I have a charge of $65.95 on my credit card and have no idea what it is for, didn't order anything from this company. Can anyone give me any insight what this company does?
  • 0
    Hayes
    Same as Margaret above .Never ordered it , in fact never heard of it . How do I get my money back ?
  • 0
    Bassford
    Received my visa bill today & been charged NZ$142.33 from DigitalRiver Ireland Sydney. As I don't recall signing up for anything & haven't be with AVG for over a year have no idea what is going on. Tried using my email plus last 4 credit card number but nothing. like to know whats going on?
  • 0
    Diane
    Just got a bank statement saying 69.95 was taken out by digitalriver Ireland sydney when i didn't order anything this was back in August. I want the money put back.
  • 0
    Marg
    | 1 reply
    You should say who you are before you deduct money and give some warning. I didn't order any product from you.
    • 0
      GraemeL replies to Marg
      They should supply an invoice for every credit card deduction. I am having the same problem. I purchased Avast Antivirus for $89.99.Four extra unsubstantiated charges, from DigitalRiver, have appeared on my credit card statement.I am going to get my bank to investigate.I can see that I will have to cancel my credit cards & renew them with different numbers.
  • 0
    Gail
    I am taking this to the police. I got done for $59.99 from my credit card account without any knowledge of having made any purchase from AVG aka Digitalriver Ireland Sydney.  This is a total scam and my advice to all of you is to go to your bank and report this scam.
  • 0
    Susanne
    Thee is really no need for me to repeat ALL THOSE COMNMENTS ABOVE! I have not yet seen a refund... I am about to speak to my bank in complaint.
  • 0
    Leanne shingles
    I have had 126.99 deducted from my PayPal account without my authorisation .
  • 0
    Peta
    I have amount of $51.16 take out  for now reason on the 19th Sept. Would  like explanation why
  • 0
    TY
    A charge of $109.99 was charged to credit card ON 23 OCT 2018 with description 'DIGITALRIVER IRELAND SYDNEY' without my knowledge.  Find out this Digitalriver Ireland Sydney is related to AVG security software. How can they send charges to debit other people account without letting people know??????
  • 0
    David
    I have had $99.99 deducted off my credit card same as above after i refused to renew my subscription to AVG, at no stage did i give authority for this amount to be deducted and I have never signed up to an auto renew subscription.   I received many emails from AVG warning me that my subscription will expire soon and then again once it had. requesting me to make payment. It seems when i did not make payment they have taken it without consent for a service i do not require.
  • 0
    Ken Devine
    I have had 2 amounts taken from my account by your company 1st 11-10-18 for $69.99 and then $54.99 on 01-11-18. I don't recall giving you authority for these amounts . Please explain
  • 0
    Anonymous
    DigitalRiver ireland Sydney NSW is also Microsoft. I bought MS Office 2016 via the Home Use Program online and it came up as this.
  • 0
    Bogart
    | 1 reply
    I have two deductions on my credit card. One from TOTAL AVG & another from Digital River Ireland Sydney NSW. If they are partners or belong to one company, why then I have two deductions? I am scared to open this site  "ASK AN EMAIL TECH SUPPORT" !!!How can I retrieve the money deducted by DRIS NSW from my credit account?
    • 0
      Angelika Koop replies to Bogart
      28th August 2019 Digital River Ireland,SYDNEY debited $66.99 AUD from my account even though I had made no purchases through them- The description in my account was miscellaneous - go figure I have posted contact details for Digital River Ireland t for people like myself having difficulty in contacting them
      The Seller, Data Controller and Entity Responsible for the Content of this Site is
      https://store.digitalriver.com/store?Action=D ... onal%2C+S.a.r.l.

      Seller:    Digital River International, S.a.r.l.
      Company Number:    406071
      Registered Office:    Unit 153, Shannon Free Zone West
      Shannon, Co. Clare, IRELAND
      + 353 61 230 000 phone
      + 353 61 230 001 fax
      enquiriesemea@digitalriver.com
      VAT Number:    IE6426071C
      Managing Director:    Margaret McMahon
      KT Schmidt
      Publication Director:    General Manager, Digital River Ireland Ltd.
      Company Hosting Site:    Digital River Ireland Ltd
      Company Number:    406071
      Registered Office:    Unit 153, Shannon Free Zone West
      Shannon, Co. Clare, IRELAND
      + 353 61 230 000 phone
      + 353 61 230 001 fax
      enquiriesemea@digitalriver.com
      VAT Number:    IE6426071C
      Managing Director:    Margaret McMahon
      KT Schmidt
      The Online Dispute Resolution Platform provided by the EU ("ODR-Platform") is accessible via the following link: http://ec.europa.eu/consumers/odr.
  • 0
    James
    I had a change from this and it turned out to be from Microsoft. I had purchased an online licence from them for Office and for some ridiculous reason, it appears as Digital River Ireland.
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