Complaint

0
Jay
Country: India
I am a customer of HSBC. I recently started to get calls from the HSBC collection department. At first I thought it was some misunderstanding because my account with HSBC is in good standing. After several calls from them it was clear they are looking for a different person. I explained to them several times that I am not the person they are looking for, and that they need to remove my mobile phone number from the records of that customer.

However, the calls continue. I am disappointed in their level of attention and cooperation with the customer.

Comments

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  • 0
    Susan
    Last night I got a call from my credit card company. I was sitting down to supper, and it used a voice-recognition software, which I really hate. So, I said, "I hate voice-recognition software; let me talk to a human." This young American male voice answered and told me he used the software so that he didn't have to read the script to thousands of people. I just asked him what he wanted. He told me he would call back at a more convenient time and hung up.

    Just now I got a call from 571-283-6424. A young American male voice asked for me. When I identified myself, he just said, "Thank you very much." And hung up. I truly believe it was the same guy just being annoying and immature. What should I do? My cards are in good standing, but he needs to be fired for making the company look bad.
  • 0
    tj
    571-283-6424 appears to be HSBC:
    https://800notes.com/Phone.aspx/1-571-283-6424
    http://www.whocalled.us/lookup/5712836424

    Not clear whether it is a collection or a sales call.
    If you don't have an HSBC account and you don't want their sales calls, put your phone number on the Do Not Call List.

    If you do have an HSBC account in good standing, and you don't want their sales calls, notify them that you want them to put you on their own Do Not Call List.  Although companies may call their own customers for telemarketing reasons even if on the national Do Not Call List, they must still maintain and use an internal Do Not Call List to remove you from their unsolicited sales calls if you specifically request.
  • 0
    Unsettled
    Have never heard of HSBC. Recieved a one minute phone message of big cat snarling. Really creepy...
  • 0
    Me
    Received a phone call last evening from this number and sat through about a minute to a minute and a half of mostly unintelligible noise (like a voice disguise thing) as well as the barking/snarling dog. I do have an account from a company under the HSBC umbrella that is in good standing. But even if it was not there would be no sane reason for the type of call I got. Someone there is very mentally deranged and needs to be stopped before this bizarre behavior turns even worse.
  • 0
    n
    We received a phone call from HSBC tonight and answered it.  To our surprise we heard creepy, snarling as well. My husband kept saying hello and then passed it to me. Very disturbing! Needless to say, we WON'T be answering that phone call again.
  • 0
    william Gray
    | 1 reply
    Credit card Identity theft. Even though I have filed with all (3) credit reporting companies and filed a police report on identity theft and provided this information to HSBC. I am still receiving several phone calls a day from 2nd party collection agencies demanding payment. These people are very insulting, rude and harassing. It was bad enough to learn that my identity had been stolen, and HSBC has  agreed that this is definitely fraud but they have not reined in their collection dogs.
    • 0
      tom replies to william Gray
      3rd party collection agents are interlopers..you have no contract with them. .do not identify yourself..this would be a contract agreement...get them to identify who they are and where from then tell them you have no contract..thanks for buying my debt then hang up.
  • 0
    LLB
    I am receiving daily messages from this company after I already called them to tell them they have the wrong person.  Every day 1-2 calls a day. I cannot get a person from the company to take me off their list...What do I need to do to make this happen!
  • 0
    V  K    LALL
    I  AM USING YOUR CREDIT CARD NO.4384 5999 9606 2104 BUT I AM NOT SATISFIED WITH YOUR BILLS SERVICES.PLEASE CHECK THE STATEMENT FOR PERIOD OF 08TH MAY 2008 TO 07 JUN 2008.IT SHOWS LATE FEE,S PAYMENT WHEREAS THERE IS NO LATE PAYMENT MADE FROM MY SIDE.PLEASE CHECK YOUR ACCOUNT AND STOP UNAVOIDABLE
    HARASSMENT.IF SO PLEASE CANCELL MY CARD  IMMEDIATELY AND ADVICE ACTUAL DUE PAYMENT EXCEPT LATE FEE PAYMENTS.

    THANKS

    V K LALL
    SENIOR MANAGER ,AIRPORTS AUTHORITY OF INDIA
    CONTACT NO. 9810855942

    17.06.08
  • 0
    ClairePerry
    IN CASES OF FRAUD HSBC DO NOT SUPPORT THEIR CUSTOMERS!

    We have had a terrible experience with HSBC and would  urge people not to bank with them.

    In a case of fraud, HSBC do not support their customers.  Here is our story.

    Coming back from visiting family abroad we stopped to purchase petrol.  The money for this transaction has been debited from our account. This is fine.  However, HSBC tell us that two hours earlier triple the amount of petrol was purchased using my partner's card details - er what?! We never made this transaction, were in a different part of the country and besides, our car cannot even hold that amount of petrol!  But, get this, the merchant of the petrol station has not yet claimed the amount of this fraudulent transaction, but until he does we lose the equivalent of the payment from our account! HSBC 'reserve' it for the merchant.

    Clearly a computer error of some sort has occured and the petrol merchant will not claim for this transaction.  If it was officially recognised, they would have claimed it on the same day that they charged us for our petrol that we did actually purchase.  So if the merchant never claims, we NEVER SEE OUR MONEY. It is like theft!  And the worse thing is, HSBC say there is nothing they can do.  Clearly not having access to our own rightful money is not something they care about, as in this case it is reserved for the merchant.

    When asking HSBC to ring us back as we had been passed to different members of the 'customer service team' for an hour, this request was rejected - excuse being "its too late".  Shocking and terrible customer service.

    A very angry, disappointed HSBC customer
  • 0
    ClairePerry
    I completely understand your situation. So angry with HSBC and want to warn others about the terrible service on cases of fraud.  HSBC simply do not want to get involved and help. Our story is below in case this interests you too:
    IN CASES OF FRAUD HSBC DO NOT SUPPORT THEIR CUSTOMERS!

    We have had a terrible experience with HSBC and would  urge people not to bank with them.

    In a case of fraud, HSBC do not support their customers.  Here is our story.

    Coming back from visiting family abroad we stopped to purchase petrol.  The money for this transaction has been debited from our account. This is fine.  However, HSBC tell us that two hours earlier triple the amount of petrol was purchased using my partner's card details - er what?! We never made this transaction, were in a different part of the country and besides, our car cannot even hold that amount of petrol!  But, get this, the merchant of the petrol station has not yet claimed the amount of this fraudulent transaction, but until he does we lose the equivalent of the payment from our account! HSBC 'reserve' it for the merchant.

    Clearly a computer error of some sort has occured and the petrol merchant will not claim for this transaction.  If it was officially recognised, they would have claimed it on the same day that they charged us for our petrol that we did actually purchase.  So if the merchant never claims, we NEVER SEE OUR MONEY. It is like theft!  And the worse thing is, HSBC say there is nothing they can do.  Clearly not having access to our own rightful money is not something they care about, as in this case it is reserved for the merchant.

    When asking HSBC to ring us back as we had been passed to different members of the 'customer service team' for an hour, this request was rejected - excuse being "its too late".  Shocking and terrible customer service.
  • 0
    bertieboy
    i am being constantly rung from a call centre in india number 08007838422 which i should not be getting i have informed hsbc that the credit counselling service is working on my behalf it is making me ill i am under the doctor for depression and dread the phone ringing if i get any more calls i am going to get in toudh with the ombudsman and make a complaint
  • 0
    Donewithbestbuyandhsbc
    My small company recently purchased then returned something to Best Buy using HSBC credit.  Until the credit issues were straightened out, HSBC called my office sometimes 2X a day asking for payment on an invoice that was no longer correct. Four times I faxed them the return information each time to a different person.  Never does the person who calls you know what has occurred in the last phone call.  I am in Pacific Time Zone, six hours behind, when I get into the office in the morning, there are messages from HSBC and then they call first thing as well.  The check has now been cut and will be mailed, I explained that to the person yesterday.  Yet today, another call. I told that person, the check was in the mail, to please stop calling - she said "Well, that's not going to happen." - I HUNG UP ON HER, and every time they call from now on, that's exactly what I'm going to do.  I resent being harassed and punished for making a return to a company.  Best Buy should be ashamed, they've lost a customer. And if anyone I know mentions HSBC - you can be sure I'll tell them to run the other way!
  • 0
    Danny
    This company calls mercilessly about every hour for one of my grown children. Any idea how to stop the calls? they just get cute with me when i tell them he doesn't live here.
  • 0
    Katie
    Theses people are dicks.  I owed Best buy about 600$ and i am well beyond the point of paying them off.  Yet every month for the past year they have taken out 91$ from my account.  I told me bank to block my checks from being used because they had my routing number but some how they still managed to get the money.  At this point I'm fed up but I have tried everything.  One time they tried pulling money out of my account 3 times and it was 35$ everytime I had to block a check so what is that... like 100$ I mean come on I don't think that anyone has that kind of money to waste.
    The calls are rediculous too.  I can never get in touch with them but they call my cell phone 10 to 15 times a day.  I don't even owe them money anymore.  They suck
  • 0
    chuck
    My wife and I lost our jobs a few months ago.  I have fallen behind on my car payment to HSBC.  I work in the telephone customer service industry.  Now I'm getting calls from India and the Phillipines telling me I need to pay my bills.  I told them, if they didn't take my job I would have had the money to pay the bill.  You can't even understand them.  There english is terrible.
  • 0
    Ace
    I got a phone call saying they were from hsbc and that i owed them money from dec 05 about $6000. BS! I DNT OWE THEM ANYTHING. all these complaints and know one is doing anything about it. what the hell!
  • 0
    kendra
    My husband and I don't even have an account with HSBC, and they have been calling for my husband (who is never home when they call) they won't tell me what its about and only give a number that you can't call back to.  1-800-927-5327 if they give a number at all.  I'm also assuming these are the same people calling with automated service that asks me to hold on the line...for over 10 minutes.  I just hang up!  Who are these people and what are they trying to accomplish???
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