Dont' buy from them
Complaint
Deanna Selle
Country: United States
Ashley Furniture in Frisco, TX -- Please do not buy from this company, they do bad business, the managers are down right nasty and mean. I placed an order on 5/11/07 for 5 pieces.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
Comments
After no resolution and frustration from the warehouse, my husband and I went to the Ashley Furniture store that we purchased our furniture from and talked with the manager on Saturday night, August 4. He was unable to help us that night and promised to call us with some resolution. We have been playing cat and mouse over the phone with Amanda and Rick Doyle and still (August 9) no resolution or help from Ashley.
I have purchased at least $25,000 worth of furniture from Ashley Furniture over the last 5 years. Since this incident, I have made the decision to never purchase from Ashley again. On Monday, I plan to seek legal counsel and contact the Better Business Bureau for advice, and hopefully, then, I can get this issue resolved.
what do i do I am ready to go to court!
my name is A.J hall
contact me if you like I`m contacting my lawyer today!
ajhall123@yahoo.com
Now still we r using our old sofa n thinking what to do with this new one...if not exchanged.
Donno what to do?
waste of money .
C & D
tommylowe79@yahoo.com or text to
907-830-3144
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less.
Its not insurance its so called protection!!!!!!! So Thanks for being proud of scammers and ripp offs!
I trusted all of you and nooooo one has even said they were sorry or could give me any advise!!!!
No I am getting the run around! So thanks but no thanks!
But bless your good intetions I bet you are a really nice person and cant see the forest for the trees:)
bless your heart:)