Dont' buy from them
Complaint
Deanna Selle
Country: United States
Ashley Furniture in Frisco, TX -- Please do not buy from this company, they do bad business, the managers are down right nasty and mean. I placed an order on 5/11/07 for 5 pieces.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
Comments
I too have had problems with Ashley. They promised a delivery date which has come and gone. I've called and called and gotten the run-around. They did say it could take up to 8 weeks so I waited. It's now into the 10th week. I've called the store where I purchased and left a message for the manager to call me back the end of the week or I will cancel the order. Getting a response from him doesn't look too promising, not after reading all the negative reviews on this store.
Just bad management.
I have another of their recliners, the cable release broke, they say its not part of the mechanism and not warranted! Tried to purchase through the store the recliner came from and got the wrong part twice.
nerd
it took forever to get our furniture and it arrived damaged. Now I have to wait another two weeks for a cushion cover.
There was a crack in the table we just saw now I have to pay to get another so that's another two weeks
They have been lying about this promotion they have. If you spend $4999 you qualify for a 42" tv.
We've been trying to get it for almost four weeks. Best Buy can never seem to Find the paperwork
reason being Ashley Furniture has never sent it.
We got stories like: the delivery people haven't turned in your ticket, or we show your furniture delivery isn't complete.
They just never closed the ticket. It was still on someones desk.
I asked if they could put a rush on the glass. I was told you'll get when it arrives here and you can pick it up.
They're customer service is the rudest. This is the Frederick Maryland store.
Their customer service manager is the worst!
I wouldn't recommend them to anyone.
They suck!