Dont' buy from them
Complaint
Deanna Selle
Country: United States
Ashley Furniture in Frisco, TX -- Please do not buy from this company, they do bad business, the managers are down right nasty and mean. I placed an order on 5/11/07 for 5 pieces.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
Comments
4 months! I have my bed in pieces for 4 months to get a replacement rail. If I would of known this about Ashley before I bought it I would of never of bought it. Consumer Affairs at Ashley tell me that its in the sales rep's hand, who has done nothing, and there is nothing they can do. They won't even call the local distributor in my area whose ordering it, to see what took them so long to get this ordered. Also won't even call other area reps to see if anyone has the rail.
Please tell everyone you know not to buy from ashleys.
Long story short, Ashley delivered the bulk of my furniture, but still did not deliver the mirror to the dresser I purchased. This was a clear violation of the arrangement I made with Ashley. On June 23rd, the deliver guy told me that the mirror was still on back order and that I needed to call customer service to find out when the item would be in. From there, I received a complete run-around. Both the store's local and national customer service were HORRIFIC with the exception of Jordyn (at the national call center). Because of the botched delivery, I demanded that Ashley refund my delivery costs, which they agreed (We'll see).
After much haggling and frustration, finally I was told that the mirror would be delivered on Saturday (June 26th). Keep in mind that this is THREE WEEKS after Ashley took my money. On June 26th, the national call center told me that my item was on the "Same-Day" truck and that I could expect a delivery sometime during the day. On Saturday, I waited and waited for a delivery time call, but none came. I called the local store to check on the status of my delivery only to find out that the item was not scheduled to be delivered.
I called the store manager (Steve), who stated that the mirror was at the Houston distribution center and to retify the problem he even offered to bring it in his personal car. Even though he was nice, I thought, "WTF"?
Needless to say, at this time I still don't have my item, but Ashley has my money. My furniture arrived with a few scratches and now I have noticed damage and cracking on the bed post, which wasn't evident before because the delivery people move so fast that you don't have a chance to full inspect.
WARNING: DON'T BUY FROM ASHLEY FURNITURE. I have bought furniture from numerous furniture stores and Ashley has been BY FAR the worse ever.
The interesting part about the delivery, however, was the delivery team was from New Braunfels, Texas. They came to Houston to help out. My understanding is that they were about to turn in their truck for the day, but were asked to go out on a final run, which was to me.
Despite this good last minute service, Ashley STILL sucks. Why did I have to go through so many hoops in the first place. Now, I have discovered cracks in my bed post and the media center is peeling already. While I knew I wasn't buying Ethan Allen or Thomasville, I didn't expect junk.
In the future, I must go high end.
I agree with you needing to go high end in the future because you are very high maintenance
After 6 months of owning our couch, the cushions and back pillows, are worn out. It looks as though we have had it for 5 or more years. Even our ugly furniture was in better shape than this. My family is very disappointed, and there's nothing we can do. We can't get our money back and we don't have the money to purchase new furniture from a different store.
If you or someone you know is thinking of buying new furniture, don’t buy any from Ashley, their furniture is junk.
Have you gotten any resolution to date?
We bought a couch, love seat, coffee and end tables.
...... and this matching recliner.
The first one lasted a few weeks and then the mechanics just would not close.
The replacement chair lasted a few months and then it too decided to start falling apart, not closing and then just broke.
I have lots of pics if you want more details.
email me at info@cc-bd.com
Thank ...
Ashley may be a major player in the furniture business .. but it seems to have fallen in to the -- it is doesn't last................ Just Throw It Out and Replace IT !!.
I just saw a TV Adv. about a Recliner Couch ... not where is a disaster waiting to happen ...
Off to get a really LAZY-BOY
I got it delivered after 2 weeks, and night stand I did return back
to exchang for immediatly, and heavy Bed had so many little scubs and scratches looks like used. So, they promised to fix it after a New Year. No body came at
appointment time and they made one more app. And I scared and do not know,
can I take those bedroom set back and forget about??? Ohhhhh Arizona, Vera
Now I discover this worthless set of junk was made in viet nam and it is craking on the finish on the headboard, and the rest of the peices are also.
Ashleys sells JUNK, never buy anything from them, EVER!!!!!!!!!!!!!!!!
The other bedroom furniture I had had for 26 years and was still decent, to bad I fell for that expensive look of quality that turned out to be [***]!!!!!!
I bought a bed set from its Pearland, TX store and heard noise in the headboard. Later powder and three holes developed. In the beginning, Ashley's service center said they won't do anything unless we could prove beetles inside. Pest control company determined that the beetles originated from the furniture. Ashley's service center still did not want to do exchange after we provided the evidence! We went back to the store where we purchased. The store manager first said he would fight for us, but came back telling us his boss did not want to do the exchange!!!