Dont' buy from them
Complaint
Deanna Selle
Country: United States
Ashley Furniture in Frisco, TX -- Please do not buy from this company, they do bad business, the managers are down right nasty and mean. I placed an order on 5/11/07 for 5 pieces.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
I was told it would be delivered in 14 days. On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. The next day when no one showed up, I called the store and asked when it was to be delivered.
After getting shuffled back and forth to a bunch of rude people, I was finally told 1 piece of my order was on backorder until the end of July. Their policy apparently is that if one item is on backorder, they will not ship the rest unless you call and tell them to ship the rest of the stuff. They NEVER even called me to tell me that it was on backorder.....I had to call them.
So I decided to go into the store today and talk to a manager.....I shouldn't have wasted the gas and my time. He did not want to hear anything I had to say, told me my business was worthless and called me a B***H! I did not do anything to warant the kind of treatment I got from them, I kept my cool, did not raise my voice or anything.
So please, do not buy from them.....I work in customer service and I have never been treated so badly. No one deserves that...they do not care about the customer at all. All the want is your money....after you place the order, they drop the ball and could care less. All this heartache could have been avoided if only they would have called me to tell an item was on backorder......it was that simple.
Comments
I read the contract, and even though Ashley's performance has been abysmal, I can't get a refund. Bullsh*t.
Because of this company's lackadaisical attitude towards customer service, they will get no repeat service. I for one will never spend another dime with them. And I will tell everyone I know who is contemplating a purchase with Ashley Furniture of my experience. In five years they will be gone and people will say "Ashley who?"
Bottom line: If it's not in stock and they want you to order it, don't spend your money there. In manufacturing, this is known as JIT (just-in-time) ordering. That means it isn't built until it's ordered. Fine for manufactiuring but terrble for retailing. The merchant is fully protected, and the customer bears all the responsibility and consequence.
Bottom line: Ashley Furniture are crooks!
clothing that is pink from sitting on the sofa. I couldn't figure out where all the pink was coming from until my niece came to visit and sat on the sofa and ruined a new pair of linen slacks. I will never buy from Ashley again.
my babysitter told ashley furniture the kitchen dinning set looked okay, but she did not inspect it. when I got home from work I noticed the four chairs were
had scratches and one chair the wood was chip off. I called the store and they told me to call customer serv. customer serv told me since the babysitter told them the furniture was okay, that they are not responsible
for the four damage chairs. this is the first and last time i buy furniture from ashley furniture. once you buy the furniture from the store, they would not deal with you with any problems you have.
The bad- Sofas are less then 6 months old. Very uneven wear if you sit on one side of the sofa you can tell in less than a month.
The Ugly- Seams are coming apart. The Sofa has been cover from the day we bought them. Took off cover to wash and found that the sofa is coming apart, lucky its just a cushion.
That wonderful customer services they have. I will never buy a piece of thier crap again.