Dirt Devil Customer Service

ComplaintsConsumer ElectronicsDirt Devil

Complaint

0
Natalia
Country: Canada
I own Dirt Devil vacuum and the belt broke, so I went directly to dirtdevil.com to order a replacement. On they site they promiss to process all orders within 1-2 business days - I have placed my order on August 9 and it was shipped only on August 24 !!!!! and I got it only on August 31.

And when I finaly got it, I found that they send me wrong size belt - not the one I have ordered !!!

I WAS NOT ABLE TO VACCUM MY CARPETS FOR ALMOST 1 MONTH !!! And now according to their policy I have to ship that belt back to them on my own expence and wait for the refund for 3 weeks and they are still not returning me money I paid for shipment !!!

Comments

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  • 0
    Tam
    i got a dirt devil Dec 25th 2012 and it is now July 8th 2013..... yaaaa i did everything i could think of but it died on me......
  • 0
    Yolanda
    I would not recommend Dirt Devil Breeze Bagged Upright model UD30005B for dog owners with hardwood or tile floors. I purchased the vacuum to use on hardwood floors, pet pillows, and rugs. The air vent on the lower left side of the vacuum powerfully blew everything on that side of the room across the floor, causing me to vacuum the other side of the room more than once. The vacuum did remove the pet hair from the pillows and rugs, but the hose kept disconnecting during the process. A vacuum cleaner should make house cleaning easier, and not cause me to use a broom and dustpan before vacuuming a room
  • 0
    easterngirl
    I will never buy another Dirt Devil !  I had one less than 2 years old and cannot find a replacement filter for it anywhere as they only sell parts for the newest models! Fail !
  • 0
    Mary
    My belt broke. They sent me a new one. Lasted about a week. The belt keeps sliding off. I get two sweeps and it just slides off. Never again will I get another Dirt Devil. Its going to the dump.
  • 0
    Stunned-at-the-quality
    Breeze - You Had ONE Job - and you can't do it.
    Dirt Devil - your pursuit of profits is going to hurt you. I know why it's called the BREEZE because that's all it does. I'm going to send all this plastic you shipped all the way from China straight to the dump.
    I am reduced to using the handheld attachment to vacuum 3 large rugs.
    But only after I have swept the rugs and bare floors with a broom.
    Yes, my $10 broom does a better job than this crappy vacuum cleaner.
    Everybody knows that big companies make special (cheaper) versions of their products to sell at Walmart - but REALLY, it doesn't do what a vacuum does. At least a crappy sound system still plays tunes, albeit poorly. All this machine does is blow things around!
  • 0
    VAK
    I have a dirt devil swerve I purchased July 0f 2013.  The brush bar broke and damaged the housing.  I have called and emailed Dirt devil 4 times and they will render  no assist.  Dirt devil products are JUNK!    Feb 19, 2014
  • 0
    Yanto
    My advice to all of the people considering the purchase of the Dirt Devil product look first at the benefits of other vacuum cleaners that are on the market, I base my advice on a broken rocker that clips into place to hold the filter bag housing onto the motor end of the unit Dirt Devil do not hold this as a spar part model of the cleaner is DRC001 or should say was, you can find it in my bin
  • 0
    Darla
    I have a steam mop #pd20001 and called the parts department for a replacement hose #64-1791 003161001 they said they DO NOT sell this replacement hose why would someone EVER buy a DIRT DEVIL product when after 2 years it is broke and you CAN NOT get the part.  I will NEVER buy a DIRT DEVIL product again you do not stand buy your products.
  • 0
    Diane
    I bought a  dirt devil canister type vac only a year ago. The suction for which I bought was satisfactory . My complaint is , the first time using it the wheels broke off the power head and so is basicly just dragging and leaving Marks on my floors . I found ways to deal with that. This morning I was removing the power head and extension bar  so I could use the nozzle to get down into the edges of my furniture and the plug from the extension bar and all the wires and everything came off. I will never buy another piece of crap DIRT DEVIL VAC!!!!!!
  • 0
    dmae
    New belt but spits out diet
  • 0
    Katie
    I just bought my dirt devil literally like two hours ago, and the [***] piece of [***] just shut off for no reason only 2 minutes into use and wont turn back on.  As for that illiterate [***], it's no reason he can't spell, he is probably some under educated poor schmo whose been working at wall-mart half his pathetic ass life.
  • 0
    John Omohundro
    I bought a Dirt Devil vacuum on February 17, 2015, for my daughter.  The vacuum is bagless and boasts about its prowess in picking up pet hairs.  My daughter tried it on March 20, 2015, and only the hand held hose had any vacuum.  I took a look at it as I used to work for a vacuum shop during my student days.(I am now a self-employed lawyer).  The brushes on this Dirt Devil would spin COUNTERCLOCKWISE which would not suck in dirt, but blow it out.  Today, March 23, 2015, I went to London Drugs(where I purchased my first Dirt Devil) and obtained another new Dirt Devil, same model, touting the ease of picking up pet hairs) I took the 2nd Devil home and, to my dismay, the brushed rotated COUNTERCLOCKWISE.  For your information, if vacuum roller brushes are to pick up anything off a surface, they must rotate CLOCKWISE.  This is not rocket science but common sense.  I called your 1-800 number for assistance, but was told that the vacuum is fine.  I took the 2nd vacuum back to London Drugs and again they confirmed that this 2nd vacuum was also wired incorrectly !  I called a friend of mine who sells/services vacuums and was informed that if vacuum rollers are to pick up dirt, the rollers must rotate CLOCKWISE.  I will not purchase another of your products.  J.H.
  • 0
    cleaning freak
    my dirt devil set off my fire alarm, can this be fixed or should I throw it away and buy something else? ( 9 month old)
  • 0
    Pat
    I have aDD . Only 2 months.  Went to empty canister.  Pushed button. Went to pull out and tiny plastic piece that holds canister in place bring Le in two.  Not fixable. Now what?
  • 0
    rick
    Need to get a knew upright just stopped on its own please contact me @ chefricco1@gmail.com looking forward to your reply thank you.
  • 0
    CHANEL
    Do not buy the dirt devil vacuum they stop working in weeks and do not clean well at all believe me it's not  worth it :(
  • 0
    Kathy
    Do not buy a Dirt Devil vac.  We have the Dirt Devil Scorpion and need  one of the attachments that was lost.  When looking for that piece, we discovered they do not have any parts for this vac anymore nor does any outside parts manufacturers carry any of these parts.  The only thing you can do is buy a whole new vac for the part you need.   We bought this only a few years ago, and am thoroughly disgusted with this brand.
  • 0
    Bob in Ohio
    ^ hour charge and 15 minutes of use,battery completely drained.I am returning to seller immediately if not sooner.
  • 0
    Beverly Johnson
    I just purchased a Dirt Devil Power Express Upright.  I did alright putting the cleaner together until I got to Step #3 where it explains to insert screw through hole (locate under tool caddy) on the back of the cleaner.  The only thing that was included was a "long" screw.  There was no bolt and the screw would only go in a short distance.  It does not tighten or secure the handle and I cannot use it this way.  It is not locking in place.  Please advise as soon as possible.  Do I need to return the vacuum to Walmart?  I'm afraid I'll have the same problem.  I've always had Dirt Devils, but this one is driving me crazy and I got rid of my old one.  My e-mail is bevj213@yahoo.com
  • 0
    nitty
    I been trying to call customer service for a week on my dirt devil problems but the phone keeps hanging up on me..  no more dirt devil products for me.
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