Baggage lost and found
Complaint
Narottam Mundhra
Country: India
I travelled on Turkish Airlines on 21st November and my baggage on Arrival at New Delhi on 22nd November 2009 was found to be missing. There after several follow-ups I was confirmed on 27th November that my baggage has been lost and you may please file a baggage lost claim with us and there after a claim was filed on 07th December'2009. during this period I had purchased many of my clothings and personal belongings due to this lost, however after several confirmation that the baggage is lost and the claim is in process - however I have still received a comment in Feb that the baggage is traced and again the customer care was silent for a month for delivering the bag there after in March they confirmed that they are still searching the bag and finally on 15th March the was found and delivered to me. During all these delay it is not possible to for me to not buy clothings and accessories of my regular requirement as it was confirmed that the bag is lost - so I had re-invest close to USD 2500 for my personal goods and now the customer care in Delhi confirmed that the maximum compensation will be USD 300 only, also as desired I have submitted all the bills of my purchase and still there is no positive response from their side which is surprising for me. I always travel through Turkish Airlines and this is my worst experience of travel and makes me to think before travelling next time.
Hope to receive some reply from your side
Hope to receive some reply from your side
Comments
I came across so many problems in this ailrines, i had a 20 hour transit in IStanbul, when I requested a hotel like the agen in Maldives promised, the transit desk staff no room al full, Sorry. but when i checked with the Airport hotel they said they have plenty of room. anyway this would be my first and Last time i ever travel or my family member plus my friends. If any of my family wants to fly turkish airline I will offer them business class in Emirates, just so to avoid to fly in this stupid airline.
I am so surprised why people keep traveling in this airline.
Vols TK 1808 Y
Vols TK 0064 Y
A l'arrivée à Bangkok, j'ai constatée que ma valise rigide était cassée.J'ai fait les démarches nécessaires, mais je n'ai encore rien reçu,de la part de votre compagnie.
Je voyageais, avec un groupe de l'Agence "AILLEURS".
J'ai évalué le prix de ma valise à 90 euros.
Quelle suite avez-vous donné à ma réclamation ??
Merci de bien vouloir donner suite à ma réclamation
francoise.imperial@numericable.fr
İyi saatte bu mesajı okurken. Benim isimler Kamerun GHAM ELVIS JAVNYUY vardır. Ben Aralık 2012 10th Camreoon geri Türkiye'den sınır dışı edildi. Ben Etiyopya Addis Ababa Türk hava hatları aracılığıyla geldi. Ben yaklaşık uçağa girerken zaman çantamda türkiye beni toplanmıştır. Ben onlar bana Kamerun ulaştığında çanta iddia bagaj etiketi vermedi böylece bagaj için yer tam söylendi. İşte TK0676 seyahat o uçuş sayıdır. 18:50 gmt +1 de 10 Aralık'ta. Ben Addis Ababa geldiğimde çanta iddia etmeye çalıştı ama onlar sadece DOUALA çantamda göreceksiniz söyledi. Ben bu Aralık 2012 12. oldu ET 915 ile DOUALA Addis Ababa bıraktığı da uçuş sayıdır. Ben Addis Ababa iki gece geçti. Şimdi Kamerun elimi Bagaj almaya çalışırken ama boşuna duyuyorum. İşte benim çanta öğelerdir; çantamda gri renkli orta büyüklükte. Üzerinde bir pusula vardır ayarlanabilir bir kolu ile bir çekme mümkün çanta. Üzerinde üç yuvarlanma lastikler vardır.
ORİJİNAL BELGELER:
BACC BELGESİ
BACC VE PROBATOIRE transkriptleri
BİLGİ İŞLEM BELGESİ
Doğum belgesi
BİLGİSAYAR DONANIM BAKIM BELGESİ
PARABOLİK TESİSAT BELGESİ
TKP BELGESİ İÇİN TRANSCRIPT
SARI MÜJDE MUKADDES
TÜM yukarıda belirtilen belgelerle, İKİ ASLI HER VE COMPITENT KURULU TARAFINDAN ONAYLI İLE YAN BOYUNCA VARDIR.
MY ELBISELER
İKİ MAVİ JEANS
BİR SİYAH MALZEME Pantolon
ÜZERİNDE BİR SİYAH ÇEKME
Bir beyaz Towell
MY FOTOĞRAFLAR VE AİLE İKİ OWNS
Ve son KAPASİTELERİ MY İKİ USB BELLEK CHIP FLASH 4GB HER BİR SİYAH VE DİĞER BEYAZ IS.
BU Ben BAZI VAR ÇOK İHTİYACIMIZ VAR ANA EŞYALAR ARE ANCAK TÜM veremem.
Ben Türkiye'de benden toplanmıştır elimde bavul Kamerun'da bana ulaşamadı söylemek için buradayım. Okuma ve benim e-posta anlamak için teşekkürler. Denemek ve benim çanta bulmak ve onu bana ver ben Tanrı adına size yalvarıyorum lütfen. İşte benim irtibat numarası 0023777152579 olduğunu. Benim e-posta ghamelvis@yahoo.com olduğunu. Ben en kısa sürede cevap bekliyor. Beni bilmek ya da bana o bana ulaşmak için benim Bagaj için onları içine görebilirsiniz kişileri verin lütfen izin çantamda bulmak için benim için herhangi bir anlamı varsa.
Good hour reading this message. My names are GHAM ELVIS JAVNYUY from Cameroon. I was deported from Turkey back to Camreoon on the 10th of December 2012. I came through the Turkish air lines to Addis Ababa in Ethiopia. My bag was collected from me in turkey when I was about entering the plane. I was told places for the baggage were full so they did not give me the luggage tag to claim the bag when it reaches Cameroon. Here is the flight number that I traveled with TK0676. On the 10th December at 18:50gmt +1. When I arrived Addis Ababa I tried to claim the bag but they told me I will see my bag only in DOUALA. This is also the flight number that I left Addis Ababa to DOUALA with ET 915 this was on the 12th of December 2012. I passed two nights in Addis Ababa. Now I am in Cameroon trying to get my hand luggage but to no avail. Here are the items of my bag; my bag is a gray color medium size. It is a pull-able bag with an adjustable handle that has a compass on it. It has three rolling tires on it.
ORIGINAL DOCUMENTS:
BACC CERTIFICATE
BACC AND PROBATOIRE TRANSCRIPTS
DATA PROCESSING CERTIFICATE
BIRTH CERTIFICATE
COMPUTER HARDWARE MAINTENANCE CERTIFICATE
PARABOLIC INSTALLATION CERTIFICATE
TRANSCRIPT FOR CAP CERTIFICATE
YELLOW GOOD NEWS BIBLE
WITH ALL ABOVE LISTED DOCUMENTS, THERE ARE ALONG SIDE WITH TWO PHOTOCOPIES EACH AND CERTIFIED BY THE COMPITENT BOARD.
MY DRESSES
TWO BLUE JEANS
ONE BLACK MATERIAL TROUSER
ONE BLACK PULL OVER
ONE WHITE TOWELL
MY PHOTOS AND FAMILY OWNS TWO
AND LASTLY MY TWO USB MEMORY CHIP FLASH OF CAPACITIES 4GB EACH ONE IS BLACK AND THE OTHER WHITE.
THESE ARE THE MAIN ITEMS I DO NEED VERY MUCH THERE ARE SOME BUT I CAN NOT GIVE ALL.
I am here to tell you that my hand luggage that was collected from me in Turkey did not reach me in Cameroon. Thanks for reading and understanding my E-mail. Please I beg of you in God’s name try and find my bag and give it to me. Here is my contact number 0023777152579. My E-mail is ghamelvis@yahoo.com. I await your reply as soon as possible. If there is any means for me to locate my bag please let me know or please give me the contacts that I can then see into them for my luggage to reach me.
with best wishes yours consumer, sorry for bad choice
I sent many complaints via prague airport,prague intercontinental hotel &cairo airport including baggage ticket No.flight No.& all my data
now,it is April 21
No response,i have injuried psychologically during & after my trip
i decided not to use these airlines anymore,even not to visit Turtky They do not respect passangers i do not think it is not suitable to be one of the great euro-airlines
i am going to tell my friends around the world. i am a urologist & i used to travel regularly to attend&share in medical conferences everywhere
dr.mohamed dewwaba
Mansoura urology & nephrology center Egypt
It has been a horrible experience...4 days in Venice wearing the same clothes and no indication of the whereabouts of my bag...I do not recommend traveling with Turkish Airlines...they are not professional and they really do not care...they never offered compensation for the days in Venice...after reading these horror stories I have hope but I am really upset and disappointed...how could they have been awarded the best european airline in Europe in 2012???
This is ridiculous..poor customer service!!! Nobody really helps...
All I get is that they are looking for my bag actively but I really do not believe it!!!
Please help!!! What do I do!!!!????
Idiots !!!!
Colors baggage: black and green
Box: oven
Mail address 266 west Boise ave
Boise Idaho 83706
Email: kreem_tttt@yahoo.com
Phone: 2085708258
Phone: 2085708252
Thank you
Colors baggage: black and green
Box: oven
Mail address 266 west Boise ave
Boise Idaho 83706
Email: kreem_tttt@yahoo.com
Phone: 2085708258
Phone: 2085708252
Thank you
I forget my cell phone in the bocket in front of my set (14A or B or C)
it's Samsung Galaxy Ace which has a dark brown color.
please, if someone find it call me on this e-mail
it's so much valuable to me as i has photos & videos of my children in different times & occasions.
thurayyaSaber@yahoo.com
Jordan
I forget my cell phone in the bocket in front of my set (14A or B or C)
it's Samsung Galaxy Ace which has a dark brown color.
please, if someone find it call me on this e-mail
it's so much valuable to me as i has photos & videos of my children in different times & occasions.
thurayyaSaber@yahoo.com
Phone: 0096227412602 (Home)
Phone: 00962788602833 (cell)
Jordan
Thankyou
I forget my cell phone in the bocket in front of my set (14A or B or C)
it's Samsung Galaxy Ace which has a dark brown color.
please, if someone find it call me on this e-mail
it's so much valuable to me as i has photos & videos of my children in different times & occasions.
e-mail: thurayyaSaber@yahoo.com
Phone: 0096227412602 (Home)
Phone: 00962788602833 (cell)
Jordan
Thankyou
would appréciante an Answer asap Thanks Etty Ester BEHAR