Baggage lost and found
Complaint
Narottam Mundhra
Country: India
I travelled on Turkish Airlines on 21st November and my baggage on Arrival at New Delhi on 22nd November 2009 was found to be missing. There after several follow-ups I was confirmed on 27th November that my baggage has been lost and you may please file a baggage lost claim with us and there after a claim was filed on 07th December'2009. during this period I had purchased many of my clothings and personal belongings due to this lost, however after several confirmation that the baggage is lost and the claim is in process - however I have still received a comment in Feb that the baggage is traced and again the customer care was silent for a month for delivering the bag there after in March they confirmed that they are still searching the bag and finally on 15th March the was found and delivered to me. During all these delay it is not possible to for me to not buy clothings and accessories of my regular requirement as it was confirmed that the bag is lost - so I had re-invest close to USD 2500 for my personal goods and now the customer care in Delhi confirmed that the maximum compensation will be USD 300 only, also as desired I have submitted all the bills of my purchase and still there is no positive response from their side which is surprising for me. I always travel through Turkish Airlines and this is my worst experience of travel and makes me to think before travelling next time.
Hope to receive some reply from your side
Hope to receive some reply from your side
Comments
At the airport a TK(Turkish Airlines) representative directed me to an office at LAX to file a complaint which I did. When I call to follow up the next day they tell me I did not file a report and have to file at the office or send an e-mail. I was appalled that the representative directed me to the wrong office and furthermore that one whole day has been lost in the search for my luggage. I then send an e-mail and call back. Again I'm told a file has not been created, I did not send an e-mail, and to re-send. HOW ABSURD IS THAT. I ask to speak to a supervisor and am transferred to customer service who tells me the same exact things with an attitude at that then instead of connecting me to her supervisor connects me to the call center where a representative there connects me to her supervisor. I explain my frustration as to being left basically without anything in the states but at the mere fact that not one of their employees has been apologetic for the inconvenience that this has caused me. He told me he can transfer me to the luggage lost and found. I said, "no you are not understanding me when I tell you they have not been helpful" and he responds with "NO you are not understanding me!" Finally I realize that I should start taking down names of people who I speak to, when I ask him for his Name, Last Name and Employee ID Number he asks "Would you like my mothers name as well?"
I have still been unsuccessful in locating my luggage and at my wits end with this airline. Please do yourself a favor and STAY AWAY.
My wife(Zobaida Khanam Rahman) left Houston International Airport at 7:50 PM on October 4(Friday) for Dhaka, Bangladesh via Istanbul. She arrived Dhaka on time on October 6(Sunday) at 5:00 AM. She cheked in two boxes and one suitcase. For the third piece, we paid $180 additional fees. She found that her boxes were opened and repackaged with some minor outside damages that might be due to handling at airports. Also, the lock on her suitcase was missing. None had security-check tags. She thought it was a part of normal process at airports. She took it easy and did not check if any inside items were missing. Later on, she found that 1) 6 pants, 2) 8 shirts, 3) 4 shampoos, 4) a lot of cosmetics, 5) 4 perfumes, 6) 5 purses and 6) some children clothes were missing. They altogether cost around $500. What should you do about them? Please inform and my e-mail address is mrahman@mcneese.edu. Thank you very much for your kind consideration.
Dear Sir/Madam,
I was passenger from Kathmandu - Istanbul- Vienna- Kathmandu ( my e-ticket number 235- 32965323314) and I lost my Camera in the plane while flying from Vienna to Istanbul ( flight number TK 1886) with seat Number 22 A. In fact me and other friend (two) were flying back to Kathmandu via Istanbul and we forgot to take out Camera named Fujifilm while being out from the plane ( TK 1886). The camera was under the seat number 22A and we noticed I forgot to pick up my camera. In fact, most of other passengers in the plane was already were out from the plane and no other passenger were left before us while getting out from that plane. When we noticed that the hand luggage camera lost in the plane we immediately reported to officials of Turkish airlines working inside the airport before we proceeded to transit to Kathmandu. They suggested us that I need to go out from passport control and ask the camera at Lost and Found section. But, immigration denied me to go out to lodge my complain about lost of my Camera because I was transit passenger and don't have visa to pass through passport control and to lodge my complain at Luggage lost and found section. I asked many times to the officials of Turkish airlines customer service inside the airport and they told me that I have only one option to submit my complain in Kathmandu Turkish Airline office. I have also submitted to Turkish Officials here in Kathmandu. I have very bad impression about the behavior of Turkish Officials because none of Turkish officials didn't help us to get back that camera from the plane. we are sure that our camera was under the seat 22A with the plane flying from Vienna to Istanbul (TK 1886). This is time of 21 century and for Airline people and Airlines that camera is not big deal but for the individuals this is very important first we have very important photographs of our official visit and second I lost the things. Your one phone call would make very important help us but none of Turkish officials tried to do that. We ran here and there spent more than two hours discussed with many officials and even reached to Police so it was very frustrating for us. Again, I request please provide my camera which is very important for me. In fact, even being a big so called reputed Airlines we were really helpless in your airport and country. Please, support your passenger i request. I hope you will support to provide my camera.
Ratna Karki
Nepal
Ratna@rrn.org.np
I have claimed my case in air port IKA Tehran under no. IKATK33230 ,but up to now I have not received any acceptable answer.
Turkish baggage responsible Mrs. Alimorady never answers my call . Her contact No. is 00982155678329.
Now I am wondering what to do with this case.
Please be so kind to help me find my bag which contains valuable items.
my file no. is IKATK 33230. please advise how can I receive my bag.
My frequent flyer number Miles & Smiles TK821982071 or TK 821982082 .
I would much appreciatte an inmediatly answer to my mail. Thanks
I am living in USA since 1988. I traveled with different airlines (KLM, BIRTHS AIRLINE, DELTA, LUFTHANSA & more). This is first time I was traveling with Turkish airline on October, 07 2004. The airline stealing my items from my luggage both side and they broke locked and took anything was out of space bag in my suitcases. When I return to US on November, 12 2015, I had 3 suitcases and I paid extra luggage in Tehran airport to Turkish airline, but they steal as much as they can. On November, 12 2014 I stopped in Turkish airline’s office in NY city airport, but they gave me an e-mail address to report and I did almost 6 e-mails one and half months nobody answered to my any e-mails. On December,30 2014 finally I find a right person name is Mr. Kemal and forward all e mails to him, but until now just he sent 7 to 8 times same e-mails to asked manager of a travel agent who issued my ticket& I same questions “did you reported? Do you have file number? Did she report? Did she have file number? Mrs. XXX manager and I say “yes we reported but no file number” because never Turkish air line answer to us. How can I have file number, when Turkish air line did not respond? They have date line to end of February, 2015. After the time I will open a legally case against Turkish airline to pay all my damage especially I paid more than 2 times then economy sit my sit was comfort sit (Items steal morethan $1000.00).
Please help me any report or people have same problem send by e-mail to me really appraised. My e-mail address is faridehsafiri1@yahoo.com
Best Regard
I need some help to punish Turkish airline because 95% passenger have same problem, but Turkish airline ignore them until people give up.
https://www.facebook.com/HateTurkishAirlinesUSA?ref=aymt_homepage_panel
I Dr. Mahdi Tokh resident of New York City (USA), usually flying with Turkish airline to Kabul Afghanistan.On March/30/2015 flight something happened very unusual.
While I was checking in my luggage,repeatedly told to the young lady that I want my luggage in Istanbul, didn't get my luggage in Istanbul,because of that careless and negligent act I missed my business meeting,finally was able to get my luggage in Kabul,But, full of water inside.My duster (over coat) ,suit,shirts necktie,shoe,tow electronic shavers,cellphone,and everything were ruined and destroyed,as I said don' know why? What happened?
Dr. Mahdi Tokh
PR731 BANGKOK / MANILA
It was August 5 that I travelled by turkish airline and arrived at the Manila International airport to have been surprised of
my bagages that had nowhere to be found. I hope that they could do something to be of help as I really need my luggage back
to me.
Thanks a lot