Unwanted products sent

ComplaintsOnline StoresUnited Business Supply/Kleritec

Complaint

0
Inkredible Design
Country: United States
They tell you of a deal to orer 2 items then they send more and bill for things you did not order and they refuse returns. They ripped me off for $196.20 of unwanted toner, now they are sending me past due bills in the mail for an additional $142.76!

Comments

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  • 0
    Susan
    Do not order from this company...it is a total rip off!  The product is not worth the money and in no way compares with other products on the market.  Everything in the box is generic and can be purchased at a dollar tree!!!  I'm really disappointed in myself for not doing some research before accepting a deal over the phone from a what I thought would be a good deal for the daycare.  The package was described to me as a DEAL and enought art and craft supplies for months at 199.99.  When received I thought it really wasnt worth it but chalked it up to lesson learned dont order something you cant see.  So paid the invoice and later received another box and thought well now order may be worth the 199.99 but to my suprise the box which was very sparse with supplies came an invoice in the mail for 106.59.  Called the company and they said it was the balance for the partial payment of supplies just sent.  I disputed the invoice with the company and then paid it just to be done with them, but now I'm receiving another bill for 220.40 and they say it will be paid in full then.  Well I will not give these scammers another penny and will fight this invoice with legal action.  I hope to put this company out of business as they are not trustworthy and are like wolves in sheep clothing with their sales pitch over the phone. They will scram you and then turn you over to collections.  If you order from them go ahead and purchase a jar of vaseline because you just got screwed.
  • 0
    Preschool in Indiana
    I hope sending our payment in full with a money order by certified mail (the kind you have to sign for to receive) will wash our hands of this mess. I'm a first time director and unfortunately, learned a very valuable lesson the hard way. Please, do not do business with this company. If I receive anymore packages that I called to cancel, I WILL contact BBB.
  • 0
    Preschool in Boston
    Kleritec is a complete scam. Had the same problem with school supplies that they ensured me were "backordered" and I would not receive an invoice. When I received a bill for over 800 DOLLARS and refused to pay, the customer service representative had the nerve to hang up on ME. Satisfactory?! NO WAY.
  • 0
    Danielle S
    Klerictec is horible, some ass named gary called me today and said my invoice was 3 months past due, I todl them the lady that sold me the art supply told me it the payment wasnt due unitl the end of October, he threatened to charge me $75.00 in late fees, the product was crap... I am canceling my payment tomorrow... thank you everyone!
  • 0
    Kimberly
    I agree. This company lies to get you to buy their product. They solicit you with a deal at 50% off your package then they send you the product again in 6 months. But before they send it they call you and say they are sending you a small package of back order stuff. I assumed I already pd for the items. I received a 328.00 package of craft items. Now they are giving me the run around saying that some small print on the invoice says.......... I told them send me something to return the items or I will keep them and not pay them. Either way I do not care. And I will be reporting them to the Better Business Bureau either way.
  • 0
    Vicky
    | 2 replies
    I'm so relieved and also very dismayed to hear that other people have also had horrible encounters with Kleritec.  I cannot believe they are still in business, harassing more and more victims.  Their business is based solely on deceiving people, mainly child care providers.  And, I wonder how they can sleep at night.  NO ONE would ever pay the kind of money that they charge for their products willfully, so they have to rely on scams to sell their products.  They also claim that one of our employees ordered something, which they did not, and we keep receiving "threats" from them about collection and legal actions.  We keep telling them, their package is here, gathering dust and to come pick it up or send us prepaid shipping to return it, but they never do.  Just threatening us.  And, they even tried to offer us a partial payment for something we did not even order!  Anything to squeeze out a buck.  But, know your rights.  According to the law, you do not have to pay for anything you did not order, even if it was delivered to you.  So, now they're just a nuisance, but we have the last laugh because they'll never see a dime from us, ever.
    • 0
      tj replies to Vicky
      Welcome to the newest variety of the "overpriced toner" scam, also known as the "unwanted business listing" con.  All the same type of fraud.

      Only difference is, when they use either the US Mail or any common carrier (UPS, FedEx, etc.) it's also mail fraud.  File mail fraud complaints with the US Postal Inspector.  Also file fraud complaints with FTC, your state Attorney General, and the California Attorney General.
    • 0
      Katie replies to Vicky
      I'm an art teacher and a box came from the company I opened it and used like 2 things. After the previous art teacher said it was stuff that was on back order from the previous year. Anyway a week later an bill came for $547!!! I called the "receptionist" who claimed she would have to have her team call me back. I waited and then called back again same lady same response I demanded to be transferred to a manager and left a voicemail with him. Now they won't answer my calls. Is this legal what their doing! I've never delt with something like this, very unethical company. This situation is making me sick, we are a small Christian school that doesn't have that kind of money to play around with! Any help would be great on what to do in this situation?
  • 0
    cess
    THEY ARE RIPOFFS!!!!!!!!!!!!!!!!!!!!I I WONDER WHY NOTHING HAD BEEN DONE ABOUT THEM WITH ALL  OF THESE COMPLAINT!!!!!!!!!!!!!! IS THERE NOBODY THERE TO STOP THIS MADNESS???????? IT SO NOT FAIR. !!!!!!!!!!!!!!!
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  • 0
    JR
    I agree with every allegation of scam that has been posted to this sight.  I did order from them in Nov. 2012 and was very dis-satisfied with the art supplies I recieved for my child care center.  I paid that invoice because I did order it, although I did not like the quality of product and felt the order was grossly overcharged for the quality.  They called me for 4 months asking me to order more, when I refused they sent a box any way. I called them and requested a return label and was put on hold for over 20min just to be told someone from custmer service would call me back... I am still waiting. In the mean time I delivered the box to my attorney and he did an investigation on their preditory practices and sent the box back.  If they refuse it - it will just be lost in the mail because I am  not paying for anything that I did not order. I will not settle and I will not compromise. Period. I'd rather spend the money in court cost than every give them money for something I did not order. I say we file something with the BBB and with the Attorney Generals office for the state of California.
  • 0
    Winnie
    Scam it is. Cause they called and we informed them that our in charge was out of country for 3 months and they didn't like the response and called my office receptionist a MORON... they have bad reps and trying to scam businesses..
  • 0
    Rosalyn
    | 1 reply
    I agree that Kleritec is a scam.  After speaking to someone repeatedly about sending our daycare paper that was not ordered, I finally reached an agreement with Megan who said that our case would be closed and we owed nothing.  I did ask her to email this to me. She agreed, however, I never received it.  Now, 3 months later I recevied another bill stating that the daycare owed Kleritec over 200.00 dollars.  I will continue to refuse to pay for something I did not order and like other companies when I returned the items they refused it.  The employees at this company lie so easily, it almost laughable.
    • 0
      Stop playing their game.. replies to Rosalyn
      Nothing was owed in the first place.

      You can't reach any "agreement" with a scam.
      It's just another step through your door and into your wallet.

      File fraud complaints with FTC and your state Attorney General.

      Also file a fraud complaint with the US Postal Inspector.
      Using US Mail, or any common carrier, in a fraudulent scheme, is mail fraud.
  • 0
    Annette
    | 1 reply
    In April, 2014, I was sent some kind of solution that suppost to be better than barbicide.g I refused the solution and return the product three weeks later by certified mail. After this company refused to accept it back. I never hurted back from them until 6 months later. October, 2014,  I received a letter, showing a 90 past due notice 116.99. When I called Gary Wales 10/23/14, he stated they never received the product, but I never received a return. Gary Wales called me back 15 minutes later, stating customer service noted the product was received and half was used up. The product was never open. This is my complaint. What can I do about this!
    • 0
      They are running a shakedown racket.. replies to Annette
      Just more variety than the old "toner" scams.

      If you didn't order it originally, then you had no obligation to return it.  Doesn't matter what shape it came back to them, their billing for merchandise you didn't order is fraud.

      Using the US Mail or a common carrier (Fed Ex, UPS, etc) as part of a fraudulent scheme is "mail fraud".  It is also illegal to send invoices for unordered merchandise through the US Mail.  

      Waiting a period of months after the original "problem" is also common with scams, They use it to claim "you could have resolved this at the time", or "there's nothing we can do now, you agreed to it", etc.  All just more BS.

      Stop playing their game.  It just tells them you can be coerced into coughing up money.  File fraud complaints with FTC, your state Attorney General, and the US Postal Inspector.  

      Next time, don't send back fraudulent shipments.  They weren't sent "by mistake", and the "product" is just a cheap overpriced prop in an impending con.
  • 0
    Adam wilson
    The same thing happened to us at our daycare center. They sent us more items without telling us they were going to bill us again for then. They are such a rip off.
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