Harassing Phone Calls

ComplaintsUnsolicited Phone CallsNorthland Group

Complaint

0
Gloria Engle
Country: United States
We have been receiving unwanted phone calls from Northland Group since 5/18/2007. They call from 1-866-380-8783 every day and ask for a person whose name I've never heard before.

It seems as someone used our address and phone number in their loan application, and Northland Group is trying to collect the debt.

For some reason people from Northland Group refuse to believe that the person they are looking for is not leaving with us, and continue their harassing calls.

I submitted my complaint to FTC, but I thought I should also let know here about this issue.

Northland Group
7831 Glenroy Road
Suite 110
Edina, Mn. 55439
800-800-8191
www.northlandgroup.com

Comments

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  • 0
    Holli
    They just called my house. I figured it to be a scam too b/c I've heard of these numbers. I always look up numbers if I don't know them.

    We don't owe money so I don't know why they keep calling us!!
  • 0
    Fed Up
    I've been getting about 2 phone calls from 1-866-380-8783 for the past month.  They never leave a message and it's getting very old.  One time I did answer it and they asked for a person I have never heard of before.  I told them that I didn't know who the person was and to take me off of their calling list and to never call again, yet they still keep calling!!  After I told them not to call anymore I heard some people in the background laughing and then they hung up on me.  Grrrr!!!  This company needs to be reported and they need to be stopped immediately!!!!!
  • 0
    ZEKE
    NORTHLAND GROUP, INC.              
    7831 Glenroy Road, Suite 350                                    
    Edina, Minnesota 55439-3133
       
    Write to them...certified/return receipt requested (Avg @ $5.20) Request they stop calling or contacting you....such as:
         
    "This is to advise you that pursuant to the Fair Debt Collection Practices Act (“FDCPA”) 15 USC §1692c(c), you are hereby notified to immediately terminate any contact with me, or any members of my family or household, regarding any matter concerning the collection of a debt you allege is owed to your company or to your principal/customer/client, or the original creditor noted above. This notice shall include, but is not limited to written correspondence, as well as telephonic communication, which also includes “automated” dialing systems.

    I intend to continue to keep a log of any contacts you make with me, especially after today. I am aware that further communications by you will make you liable for sums up to $1000, plus actual damages and counsel fees. You may contact me only by mail to tell me that you are ceasing communications, or, to send the requested validation, once.

    Be advised that since I reside at the above address, you are warned that any contact with a neighbor or other person will not be “locator” information and will be considered grounds for legal action against you."
    Be sure you include your address (they probably have it already anyway).
    They're not likely to be knocking at your door...

    If you (do) owe them or someone they have "bought" your debt from, request they VALIDATE the debt...do not admit to anything...  sample is:

    "Dear Sirs:
    In accordance with the Fair Debt Collection Practice Act, §1692g, I hereby request that you validate this alleged debt. The act provides that you shall cease collection of the debt, or any disputed portion thereof, until you obtain verification in accordance with the law. That verification must be in writing and contain a copy of a judgment (if applicable), and the name and address of the original creditor and proper supporting evidence of the alleged debt, including a breakdown of ALL charges such as purchases, interest fees, late fees and all payments and dates of same."

    More info:  "Section 805(c) -- Ceasing communication. Once a debt collector receives written notice from a consumer that he or she refuses to pay the debt or wants the collector to stop further collection efforts, the debt collector must cease any further communication with the consumer except "(1) to advise the consumer that the debt collector's further efforts are being terminated; (2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or (3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy."
    1. Scope. For purposes of this section, the term "communicate" is given its commonly accepted meaning. Thus, the section applies to any contact with the consumer related to the collection of the debt, whether or not the debt is specifically mentioned.
    2. Request for payment. A debt collector's response to a "cease communication" notice from the consumer may not include a demand for payment, but is limited to the three statutory exceptions.

    You can check out all info about debt collection at:

    http://www.ftc.gov/os/statutes/fdcpa/fdcpact.htm#809
  • 0
    Annie
    Northland has been calling for over a month now every day up to 3 times per day.  I have told them to cease calling, that we don't owe anyone any money.  They hang up while you're talking and that's irritating.  And even though I tell them every time to stop calling, they say they'll keep calling.  I told them I would report them and they said "go ahead, we'll destroy your credit.  Is that what you want."  I said we have perfect credit and don't owe anyone and they hang up.  Today I finally lost it and started crying when they hung up on me.  I called the phone company and she gave me the number for no-call.  I called them and reported the name and number.  Now I guess I'll start keeping a log of their calls.
  • 0
    retiredfrom jcp
    This company is so rude.  We don't owe anyone either, yet they called and accused me of owing a dental bill.  I located all of their addresses and phone numbers and called them all to verify their addresses.... they were rude when I called as well.  I have a no call number..........so I wrote a complaint to their president Lance Black on their email contact and threatened to turn them over to 60 minutes for an extensive investigation.  I also wrote to the BBB.  They informed me they took me off their call list so not to be upset. Keep up the complaints, they deserve it!
  • 0
    di
    | 1 reply
    This company has been harassing my family for 2 months now; originally asking for my (adult)daughter claiming to be looking for a  reference for my x-husband's wife!! We have been divorced for over 15 years, and live on different coasts in Florida. They were told on that original call that we have no contact with her, and that she has nevr resided at this number. On a subsequent call, my daughter happened to answer the phone and they were very nasty with her. She gave them her step-mother's phone number. She also asked them to stop calling our number. We have been plagued with harassing calls since. They are extremely rude on the phone, and finally I called back the number and after explaining the situation to several people, was assured that the calls would stop. This was over a month ago. They call and the number shows on the caller ID.  When we answer, the call disconnects. This happens daily, sometimes more than once a day. I finally had enough and called back the number again this evening and they acted as if "they didn't understand" what I was telling them. When I got irritated and threatened to file a complaint unless I could speak with someone who would make the calls stop, the man with whom I spoke suddenly became "very savy", raised his voice and became very condensending. At that point I told him I was hanging up and filing a complaint with the FTC. I will also follow through with certified mail.
    • 0
      rerunner replies to di
      Instead of getting on here and wasting your time telling a bunch of strangers, why don't you write a letter
      to the collection agency telling them to STOP all future contact with you. To STOP all telephone calls,
      STOP all telephone calls to you, your employer or your work place, STOP all letters to you , your employer, or your work place.
      Put in your letter, under the Federal Fair Debt Collection Practices Act,  you are demanding them to stop all the above contact with you .
      Tell them you are aware that under federal law each telephone call, e-mail, letter, or any other communication from them constitutes a separate violation of the Fair Debt Collection Practice's Act.
      Each separate violation being $ 1,000.00
      I'm not an attorney but I suggest if your still receiving the calls that you get online and find an attorney who takes these types cases on consignment. ( like a car accident attorney does, you pay nothing until they win the case then they get a percentage)

      Good Luck
  • 0
    kat
    Northland calling had the last 4 digets of ss refused to give me any info as to why they called.  Very rude.
  • 0
    FSW
    This is the Northland Group and they apparently have a great rating on the BBB site...we should all rally to change that...post a complaint here:

    http://stpaul.ebindr.com/complaint/new/9806
  • 0
    jdhforu
    | 1 reply
    They Called my dental office about a lisa hackett. My receptionist  thought it was about a patient, so did I, until they started asking stupid questions. I dont have to deal with them since my staff answeres the phone so they dont bother me. But, I never heard of a lisa hackett. I was divorced after one year of marriage from a lisa Oskin 22 years ago after I got out of college, so maybe they are trying to track her down. How they got my office number I got no idea. i just blow them off cause I got no idea really who the heck they are talking about. But, they better not try any funny business or Ill have my lawyer put a hurt on them if they do. Hell, Ill tie their [***] up with litigation until hell freezes over. My lawer is my best friend, and been a great patient of mine for over 22 years in practice, he'd do anything for me without any charge for it.
    • 0
      rerunner replies to jdhforu
      Instead of getting on some online site like this why don't get have your attorney to send the collection agency a Cease and Desist order to stop calling or sending you letters.
      Your attorney will know to send it by  U.S. Mail  Certified and Return Receipt Requested.

      That should stop them. If they continue to call or send letters each violation under federal law is
      1000.00 if I'm not mistaken. Ask your attorney. Also you will have right's under your specific
      state law.

      Good Luck
  • 0
    kabb
    | 1 reply
    This company has been calling my home phone, but never leaves a message. The other day they called me at work (I have no idea how they found out my work#) and asked me if I received a letter from them that was sent to my address (which they proceeded to give me asking if the address was correct). I've never received any letters from them and told them so and asked what this was about, they said a private matter. I told them NOT to call me a work. Is it illegal for them to send written correspondence to my work address? I don't trust these scumbags.
    • 0
      Donna Cully replies to kabb
      it is very illegal for debt collectors to contact you at work.
  • 0
    Matt Iowa
    I just got a letter from them claiming I have a past due balance on a JC Penney card of 89.12.  I have not bought anything on a JC Penney card.  I checked with JC Penney and they know nothing of this.  This company is scamming people out of money.
  • 0
    Steve
    These people are trying to collect a debt that has been resolved and way past the statutes of limitations from my dead wife.  How ethical is that?  Don't give them any information. This is not an ethical or "Professional" company by any standards.
  • 0
    Up North
    My phone number belonged to a Julie Mark prior to my getting it.  The Northland group keeps calling for her even though I have repeatedly told them that she no longer is the owner of this number.  They need to be investigated for their poor practices.  They asked for my SS#, I can't believe it.  I don't know how to get rid of them.
  • 0
    Marie
    Today I got a phone call from this company asking for my son-in-law's ex-wife.  It hasn't gotten to the point of actual harassment but my question is "How did they get my phone number" since she lives several states away from us.
  • 0
    Jay Jay
    The only way to get rid of them, with as little strain as possible, is not to talk to them. It's not rude to hang up on these scammers. Or if this is not your nature, ask them if they would kindly hold on for a minute, and then hang up. Never, never discuss anything with them. If you have time read them from the begats in the old testament. Their purpose is to wear you down. Now that your armed with this info, Play with them ask if they would like to make a donation to the Katrina victims, etc. And take pity on these folks . They were no doubt promised a job where they could make big money collecting bad debts from dead beats. The company uses these people like you use toilet paper. Best wishes for a happy holiday!!
  • 0
    KML
    I had been seeing this number on my caller ID everyday once I got home from work.  They happened to call last night and I answered.  They asked for a man and I told them that they had the wrong number.  Then they asked for a female and I realized that they were asking for some relatives that I haven't spoken to or had contact with in years.  I asked them not to call and they told me they would call everyday until I passed a message.  I asked him how was I supposed to pass a message if I don't even know how to get in touch with the people they are looking for!  I used to work in collections and we never talked to anyone like that!
  • 0
    MAB
    It is hard to believe that in US Government who we all fund is unable to control our own domestic terorists such as the Nortland Group ! Groups like this are destroying our freedom and America. Write your congressman and complain.
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