Harassing Phone Calls

ComplaintsUnsolicited Phone CallsNorthland Group

Complaint

0
Gloria Engle
Country: United States
We have been receiving unwanted phone calls from Northland Group since 5/18/2007. They call from 1-866-380-8783 every day and ask for a person whose name I've never heard before.

It seems as someone used our address and phone number in their loan application, and Northland Group is trying to collect the debt.

For some reason people from Northland Group refuse to believe that the person they are looking for is not leaving with us, and continue their harassing calls.

I submitted my complaint to FTC, but I thought I should also let know here about this issue.

Northland Group
7831 Glenroy Road
Suite 110
Edina, Mn. 55439
800-800-8191
www.northlandgroup.com

Comments

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  • 0
    Eric G
    As usual, people in collection agencies owe money themselves.  I always find that funny.  I work for a bank and we have a collection agencies account here.  I am always amazed when I see their employees don't even qualify to open a checking account.  Set the example before trying to call someone y hyprocritcs!  Also, if someone says wrong number, wrong number!!! Learn to listen.

    For all those having issues with these unwanted calls do one thing.  The next time they call record the conversation.  TELL THEM YOU ARE RECORDING THE CONVERSATION legally you're supposed to notify someone that you are recording them.  Then tell them that you are verbally notifying them to stop calling your number.  By law once you tell them to stop calling they cannot call you again via telephone.  If they do, and you have proof that you notified them (recording) you can sue the [***] out of the collection company.  I guarantee they will stop calling once you let them know the call is recorded.
  • 0
    Resident47
    Yes, I'm sure that is all *you* need to keep your boss from bitching about the time you spend on misfired calls. What *we* need as call recipients is a straight answer when we ask who's calling, mandated by federal law.

    We do not need to be the alleged debtor to have a need for information when mysterious autodialers are pelting us. If you collectors could be half as proactive and cautious, that job you're defending might actually be simpler. But of course, brute force skip tracing based on flimsy and often faulty account records is considered expedient.
  • 0
    med8r
    Advising the other party that you're recording the call is not required in every state.  Check your laws.  I'm in Texas.  If you call me, I'm not required to tell you I'm recording the call.  If I call you, then it depends on your state's laws (to err on the side of caution).  I've actually had an attorney tell me that if either party is in a "one-party" state like Texas, no disclosure is required.  Companies do it because it's easier to blanket a policy for all calls.  Individuals, however, aren't required to do so if the state they reside in is a "one-party" state.

    Regarding telling them not to call.  If they're calling your home, a verbal request is not sufficient.  According to FDCPA, a request must be submitted in writing to cease and desist.  There are plenty of form letters available on the internet that can be used for this.  BE SURE to send it certified mail "return receipt requested".  HOWEVER, if a debt collector is calling you at work, then they are in violation of the law if they have reason to believe that their doing so MAY place your job in jeopardy or that their calls make it inconvenient for you to perform your work duties as required by your employer.  Therefore, when a creditor calls you at work, simply state, "Please do not call me at work again.  My boss does not allow it." OR "Your phone calls make it difficult and inconvenient for me to perform my job.  Please do not call again."  THAT is enough to legally keep them from calling you at work.  Recording your calls is just icing on the cake should you need to take them to court for violating FDCPA!
  • 0
    Big Daddy
    1st tell the collectors to take a flying  sh-t in a rolling doughnut. & then block their phone numbers from calling you.
  • 0
    havedealtwiththesenuts
    The President's new consumer bureau has a website where you can log complaints against this agency.  They have a person newly appointed to oversee the government agency and they are encouraging information on these kids of consumer concerns.

    http://www.consumerfinance.gov/
  • 0
    CJ
    I know for a fact that bill collectors have a time limit to call people - within that time limit they do call constantly - I used to get those calls until I started recording the time and days they called my house. I even took the names of the people who called. I had a woman who was very nasty because she called on a Sunday! I told her I didn't appreciate her calling on a Sunday and before I finished my sentence, she bolted with these exact words, "well if folks like you would pay your bills I wouldn't have to call you numerous times, you are wasting my time chasing after you!" So, I politely asked her to not call again and I put her on speaker and made sure that three people witnessed me telling her to NOT call again - That is another right that you have to NOT have them call you. So she did call back and nastier as ever, so I told her I wanted to speak to her Manager - who was a guy by the way, and I told him I did not want that lady calling my house. He was a little nicer - so I corresponded with him. And I agree, not all bill collectors are bad. Sugar and honey makes a nice treat instead of vinegar and castor oil!! Be nice and I think you will get that in return - and that goes for both parties !

    Now to finosh my true story - Well lo and behold, mind you nothing was sent to me about this bill, and after carefully going through my papers of all bills paid - Yes I save everything, turns out the bill was paid through another company several years ago! Now, when I faxed them the proof, I inserted a NICE letter to the idiot woman who was so nasty and put in big bold letters, "Hello *#&$^#*#, an apology would be nice and oh, by the way, I have loads of toothpicks I can let you have to pick the CROW out of your teeth. Have a sour day #*$&$&!" Yes, I did!!
  • 0
    CJ
    I agree with you - the FCC and Consumer Credit Counseling Services gives great instructions on how to do this! I have used it and it does work. You have that right to have them to STOP calling your home and request that they correspond ONLY through the US mail!
  • 0
    CJ
    Yes that is so true - you have to be careful and keep tract of those bills. Another one to watch for is RJM Acquisitions, LLC. But the good thing about them is that they do no call you, just flood your mailbox with a letter a week - lol! But yes their collection notices or bills do enter-twine with other companies! An educated Consumer is a good consumer - and a satisfied one too!
  • 0
    CJ
    So true, in Maryland I think you have that right to NOT agree to recording! That is correct - state laws are different and yes some have strict laws about recordings! Good point!
  • 0
    CJ
    | 4 replies
    Record each call - in a log and send it to your local FCC office or the Better Business Bureau! The FCC will respond real quick. I used their service for a bill collector who called me constantly when I lost my job in 2007! I had been unemployed for over six months, uhhh no job, no money morons is what I told them. One even told me to go borrow the money - I don't curse but that day I learned very quickly!!!!

    I sent my complaint to the FCC and got results! Now, here is how I got him to tell me his real name and number beside the 1-800 usual numbers. A few days after I blessed him out, he called back and I acted so nice to him and apologized for being rude. Mind you I was putting the icing on the cake by now - I know, good acting huh?! Well, after I finished with him. I called back the next day and asked for him, he was off but I told them I only wanted to deal with him because I had already started the process. But I was really just verifying if this was his real name and desk number! It was!! Well, when I ignored him for a few days, he was to his old self again - a nasty snake, but guess who had all the info I needed to report his ASSet - see I told you I don't curse,lol! I got him good and the FCC sent me a status update letter in the mail. He and the company had been contacted and were ordered to NOT call my home and to only send via USPS mail! But you know what? Somebody has got to be training these people to talk mean and nasty like that, so I would want to know who the BIG DOG is behind this training so I can go after them too!
    • 0
      Reality replies to CJ
      | 3 replies
      Gotta due whats ya gotta due to make easy money huh cj...if someone owed you money, im sure youd want it back..yeah somes agencies blow but out of all my debt I wish northland had all of them..so many protection laws against  hurting debtors feelings yet debtors can harrass and cuss out and threaten them...want to get ride of debt collectors????? THEN PAY YOUR BILLS..job or no job, moneys still owed cj...[***]
      • 0
        Michael J. replies to Reality
        Oh, don't be a moron.
      • 0
        sbc replies to Reality
        Hey these guys are calling me too. I think your comment is rude! These guys are calling me as well. I have a perfect credit rating until now.  People are so stupid. I know they are trying to collect a debt for Macys. I cancelled a credit card from Macys. I have a confirmation letter from Macys. Then Macy's reopened my account an allowed activity on it. I wrote macys. I talked with Macys. They continue to try to collect and show on my credit file that the account is open and was never closed! . They have added fees and interest to the amount in question. It went from a original $100 chg to over $300. I will not pay it. I told Macys to not call me anymore so they must have sold the debt to someone else. The stupidity of these companies. Macys has totally lost me as a customer. If anything they should be begging me to shop and spend money with them. As for collection companies, they are the scrum. The industry bullies people.
      • 0
        tj replies to Reality
        Guessing who you will harass, then making stuff up to interfere with disputes, is just deceptive collection.  It's fraudulent, and the collection industry has been let off the hook for criminal behavior for too long.

        If you find yourself harassed or threatened over unwed debt, when you sue the company, be sure to include the particular employees.  You include them in your lawsuit as "Does 1 through 10", and obtain their names through discovery.  Then if you win, you get your statutory damages from the company, as well as from each employee that violated the law.

        They're probably deadbeats, but you can probably sell of the judgement to a collection agency, so they get their karma.
  • 0
    knowledgeable citizen
    one issue: they sell the debt over and over and over, meaning each time this debt (zombie or not) changes hands, the harassed has to pay for a certified letter.

    Make it easy. learn your rights, tell them you know your rights, and if they fail to provide proof that YOU owe the debt, to stop calling, or it's harassment.

    Works EVERY time.
  • 0
    SALTILLO
    DO LIKE I AM GOING TO DO TUESDAY AND FILE A LAWSUIT. I HAVE NEVER OWNED A LATE BILL IN MY LIFE AND ALSO HAVE THE MONEY TO SUE THESE IDIOTS. THEY HAVE MESSED WITH THE WRONG PERSON THIS TIME. ALSO U WILL BE SEEING THE BBB GET A LINE ON THESE JERKS. HARASSMENT OF PEOPLE THAT HAVE NEVER BEEN LATE ON A PAYMENT IN THEIR LIFE AND WITH A CREDIT RATING OF 820 IS PRETTY BAD. TRUST ME I WILL BRING THEM DOWN AND KNOW THE RIGHT PEOPLE TO DO SO. I HIRE MY LAWYER TUESDAY. WATCH FOR THE LAW SUIT. YOU SHOULD BE ABLE TO GOOGLE IT IN HARDIN CO. TN. I WILL NOT STOP UNTIL THEY PAY ME. THEY HAVE HARASSED ME FOR ALMOST A YEAR.
  • 0
    Trisha Whitney
    All of the other complaints are from 2007.  It is now 2012.  My experience is the same as the other people, except I have never spoken with these people.  I don't answer the phone if I don't know the caller. I don't owe anyone money either.  We got a new phone number a couple of months ago.   Apparently they have changed their number.  They're calling me from 888-344-1268.
  • 0
    Doug
    I've had success with contacting my state's Attorneys' General when another company insisted on calling me regarding mistaken identity for a debt.  You should give it a try.
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