Charged without permission
Complaint
Angie
Country: United States
Network Agenda (800-418-9320) took $9.95 from my account without my permission. I received a free copy of Network Agenda with my free copy of Grant Master Search software but I was not informed of any charges that followed. I contacted the company using the phone number given next to the charges on my card 800-418-9320 and left a message asking to put the money back.
Comments
9,95 19.95 et 39,95 ca ne resteras pas comme ca
ils m'ont donner des numeros de confirmation quand g appeler et ont recommence
Good luck to all!
Hope this helps
I also felt in this scam - I read a nice 'article' about doing money on web posting ads here and there. It somehow popped-up in my browserm and was saying: "Try, it only costs 2,29$". I decided - 2,29$ not a big deal, why not?. So I download their - I don't even know what - never got time to try it. They redirected me to many announcements trying to buy something, but I close them all. Today I receive my Visa bill, and see that 10 day after the initial 2,29$, they have charged me 59,99$. I call them right after and say: "You know people, I gonna suite you for fraud, because you charging me for something I never asked for". The CSR says me, we charged you 59,96$ for this, and 7,95 for that, and 9,95 for the Network Agenda (the last 2 I was not even aware of, because they weren't on my Visa statement). So CSR is repeating and repeating the same thing, and I am repeating that this ia a fraud, so he finally accepts to cancell 59,95 and 7,95, and gives me confirmation number. But for 9,95, he says "TRY (!) to call Network Agenda and see with them" and gives me the 800-418-9320. I am trying, and "There is no service at this number". Then I found the number in their confirmation email 1-888-216-4952. Called, spoke to a girl who was trying to make me beleive that "There is no service at this number" for 800-418-9320 is because they are currently closed. I said: "look I am not crazy, know what the 'no service' means". So she spoke to her supervisor and said that she got the permission to cancel my 'membership', and I even received an e-mail from the Network Agenda with my conf. number, and the same fake 800-418-9320 number at the end. Now will monitor my account.
BEWARE:
Once you cancel your debit cards AT THE BANK (which I did, one hour after ordering the 1.97 packet from Google Fortune," which was advertised on Time.com, and after I received an email cancel confirmation from the scammer, citing that my account would not be charged- a week later I was STILL charged 1.97, which led me to immediately cancel my debit card through the bank), the scammer can still somehow manage to charge your CANCELED DEBIT CARDS AT THE BANK, for months after YOU STOPPED ALL TRANSACTIONS ON THAT CANCELED CARD with your bank. This scam is twofold; the only reason the scammer gets away with it is that the banks (for some scary reason) continue to permit monthly charges that were set up prior to cancellation to be stolen from your completely, non-existent, destroyed and deleted old debit card. I have filed 6 or seven monthly affidavits since the original fiasco, and the NON-EXISTENT debit card still manages to be charged, every month, now 69.97, each and every month. After calling several supervisors at Citizen's Bank, I was told that there are FULL-TIME personnel dealing with this kind of fraudulent activity, which the banks promote, and which they assure you that, once you fill out the nineteenth affidavit, they will remove the fraudulent charges every month, but without doing anything to delete the old card from their system so it can't be charged; this means that the bank allows canceled cards to be charged (because the revolving charges were set up by the scammer immediately upon the original transaction, and even before the consumer knew it would be a monthly charge).
If consumers can no longer be assured that a canceled debit card is truly a canceled debit card, through their own banks, then this country is not only in big trouble, it's already beyond salvaging. Even if you've already assumed that the bank has canceled your debit card off their system, or even if the bank sends you new ones after a large-scale fraud or breach has occurred, check your statements, EVERY DAY. Report ALL fraudulent charges right away, after the cancellation, (especially because the statement won't tell you if the charges to your account are coming from a canceled card or a new one), fill out the affidavits, and prepare to have no choice but to call your bank every day for weeks, and to become very angry and aggressive. For some reason, the banks permit the scammers to set things up so that the consumer can be charged for months fraudulently, long after they have canceled their compromised card, and all the bank will tell you is to fill out monthly affidavits, until such time that the bank decides to stop the activity from within their own system. In addition, be prepared to receive multiple calls from the bank; some of these will be from the scammer. Call the bank ONLY using the number that is in the phone book, and report all other calls coming from automated bank calls to the Do Not Call List.
In addition, when you call, the bank representatives will not only know that this happens all the time, but they will try to tell you that the only way to stop the problem is to call the scammer to stop charging your canceled debit card, and to file your affidavit, so that you get your money back, which the bank is legally required to do, but only if you notice the fraudulent activity, and only if you fill out the affidavits, and if you submit all the voluminous proof, each and every time. The bank won't take responsibility for the canceled debit problem, unless you talk to multiple representatives supervisors repeatedly, and even after they assure you the card has been deleted off their system, the scammer will still keep on charging the canceled card. Even worse, one supervisor told me that many people try to cancel their checking accounts as a means of stopping the fraudulent activity the bank allowed. When this happens, the scammer still charges the deleted card, and you will get overdraft fees as well as the original charges! Until the banks decide that it is in their best financial interest to fix this problem at their end, these problems are unsolvable. This scam, and the bank's utter stupidity, have added up to an unrelenting nightmare for months. I'm hoping that people will not assume that once they cancel their cards, that the scammer can't still hurt them, with the bank's full encouragement and permission. I was told that, not only DOES this happen, that many full-time people work only to replenish accounts with moneys taken from accounts fraudulently, and that the bank doesn't do anything to stop it for months after the fact.
Good luck!