recurring unauthorized charges
Complaint
Susie Hunt
Country: United States
Service provided is not as offered. Numerous variables in using the service. They are not a phone company provider and they neglect to tell you you must also have an account or sign of with the telephone service provider.
They issue "local phone numbers" for use with inmates. I canceled and they have yet to refund $18.00 they owe me. They emailed me some bogus remittance slip and the refund has yet to be returned to my account. They kept $25.00 of the initial sign up costs.
They issue "local phone numbers" for use with inmates. I canceled and they have yet to refund $18.00 they owe me. They emailed me some bogus remittance slip and the refund has yet to be returned to my account. They kept $25.00 of the initial sign up costs.
Comments
Not knowing who they were, so I began to read, could not even tell by the very uninformative letter & absolutely no way to tell who they really are, or what it is over; the only thing that was clear is they are threatening me over $105.68, My x-husband is incarcerated in the state of Wyoming, and a year or more ago we set this account up for him to be able to call home & speak with his grown sons and grandchildren. It was wonderful for awhile, no problems until the prison "blocked" the calls so you would have to use their lines for whatever reason, I thought that it could be for security reasons or maybe the almighty dollar, anyway we had no choice but to stop using it.
In late September I received a phone call from a young man at "Cons Call Home" wanting me to Renew; I nicely explained to him that we were not going to, as the prison blocked it and has not been used in many months, he then asked me to hold and he verified that it was indeed true, but he still went on & on trying very hard to get me to renew; I finally told him that it was stupid to pay for a dead horse, he had no interest what soever in trying to resolve the problem, He was extremely insistant that I renew and I basically told him that our conversation was over.
Next I recieve a letter from what I thought was a collection company;
I.C. System, Inc. It was very, very unprofessional & extremely uninformative, basically telling me that I owe them $105.68, And I don't have a clue who "them" even is or what this is supposed to be for. Its obvious to me now that the salesperson did not take my NO for an answer & I am being threatened by IC System,INC that it will go to collection.
Who Runs a Business Like That?? Fortunately for me the inmate that we set up the service for happens to have lots of money, can verify everything I have said & has the most prestigious law firm in Wyoming on retainer.
I'm not living in the USA right now. They deducted all of a sudden a monthly payment from my card.
Now i get the nasty feeling that I won't ever get my money back !! i too, call and call and they even put me on hold where later they just cancel the call with me.
I'm going to my lawyer for i want my money back. I was told that i had to pay $105,90 per month for international calls with my hubby who is in prison. and here i found another provider who charges HALF of what i payed to conscallhome !!!!!
Now i realize i've been ripped off big time. this is outrageous !!! and i'm thankfull to know and have read that i can go to the Better Business Bureau.
This should NOT continue. I'm a mom too and i am very much on a budget. It is like they do this on purpose cause they know we are desperate to connect at a cheap rate with our husbands in prison.
I've had it with them !! But i'm gonna get to the bottom of this. I would love to take this business down.
Conscallhome is a piece of scum. A bunch of frauds !!