Lies and Harrassment
Complaint
Deborah Hall
Country: United States
CPS financed my car 2 years ago. One month, I called because I was going to be late with my payment. They offered a one-time-only deal of extending that payment for 2 weeks. I accepted. What they did not tell me was that this was a permanent change to my payment due date. Since then, I am now ALWAYS 2 weeks late with my payment with monthly late fees piling up that I refuse to pay. I currently owe almost $2,000 in late fees because of this; also, because of this continual lateness, they have harrassed me at work calling continuously while I am in class teaching. One day I had to argue with the csr because she told me to clean out my car, she was sending a repo team to my school to pick up my car. I asked her if I could call her back in 20 minutes after my students left, she said to just clean out my car. I chewed her out and hung up. She called 5 minutes later claiming that it was not her who had previously called me and asking if I would PLEASE return her call in 20 minutes. They have also harrassed my elderly and ill parents, my neighbors, my friends, and my coworkers.
Comments
LET ME TELL YOU I WAS THEIR WORSE FU**N NIGHTMARE, I TOLD THEM I WAS GOING TO COPY AND MAIL EVERY SINGLE SHRED OF EVIDENCE OF WHAT THEY DO TO US AND HOW THEY CONDUCT THEMSELVES, WELL THE PHONE WAS SILENT, AS I TOLD THEM WHO AND WHY I WHY I WAS CONTACTING PEOPLE THAT COULD DO SOMETHING TO STOP THEM,
LETS ALL STAND TOGETHER
You asked me to write you to tell you the series of events. First of all I'm extremely disappointed to have been treated like a criminal with a company I've had a car loan through since November of 2007.
I first spoke to Serpil last month regarding the fact that I had to make a costly repair to my vehicle, could she help me defer a car payment she said she'd be happy to assist me to fax her the documentation that proved I had to have these repairs so I did. She told me to call her back the first week or so of June which I did , She reported back to me, she didn't remember me then she recalled and said that a rep by the name of Tina in the review dept would help me further so I waited to speak to her, she was very argumentative with me told me I didn't qualify for a car deferral and that I had better make a payment soon or someone would repo my vehicle which then she said I'm going to pass you on to my Supervisor who refused to identify himself. He said if he didn't have a car payment from me for May and June by the 15th of June, he'd be sending someone out to take my car. I had no idea who this person was also after stating this, he simply hung up on me. At that point ,I called back and talked to you. During our call Tina called and left a message on my voice mail that I had better call her back immediately or else.
I'm so upset that I was treated like this.. Then to have been threatened by someone who led me to believe he was above Tina then hang up on me? I'm looking around to trade in my vehicle so I don't have to deal with your company anymore that was a very upsetting experience, this wasn't the first time that one of your reps treated me in a unprofessional manner. I chalked that up to maybe that person was having a bad day and left it alone. But the behavior of these individuals that day we spoke was totally uncalled for, their attitude truly shocked me. And when that gentleman hung on me I didn't know what to think nor did I know if I still would have a vehicle after June 15th. I truly thank- you taking the time to look into this for me. I didn't know where to turn after that. One thing for sure I will never speak to that rep Tina again after her behavior. Also after reading all the reviews on the website:
Consumer Complaints & Reviews I'm amazed these two reps are still treaing people like this. WOW!!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
Christine Williams
Bottom line is the entire country is in a depression, times are hard for everyone. Im stressed out enough trying to keep food on the table, I will not let them stress me out about a car that Im paying on, may not be the payment they want, but Im paying and there is NO WAY Im going to hand over a car I already paid 29K into.
Good Luck Everyone
Rose