Harassing Collection Calls
Complaint
Sharon Marsh
Country: United States
I am not sure that this is the name of the company because it is very difficult to understand the name of the company. This company has called me 2 times and left 15 minutes of messages on my answering machine. He repeats his name (which I cannot understand) and his phone number over and over again for 15 minutes.........I called them back the first time approximately a month ago and told him do not call again, and today I received the same 15 minute message. He is not calling for me, but and I am not going to put up with the harassment. The phone number that he give to call back is 1-800 -335-0872. I DO NOT WANT ANYMORE COLLECTION CALLS. I HAVE GOOD CREDIT AND I DO NOT CARE WHO HE IS CALLING FOR HE HAS NO RIGHT TO CONTINUE TO CALL AND HARASS ME! Please let me know what else I can do to get him to stop!
Comments
Probably "Central Rewards", with a call center in India, based on the complaints.
https://800notes.com/Phone.aspx/1-862-367-5512
If a debt collector is harassing you, evading validation, or posting false information on your credit reports, get an attorney.
You can find a consumer attorney in your state through www.naca.net
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf
If consumers believe there is nothing they can do, then there might as well not be a law.
If they believe harasment, abuse, unending erroneous calls, or whatever, are not only a problem, but there is something they can do about it, well, then maybe you should comply with the law.
You read FDCPA it looking for what you might want to get away with, then blow smoke under that pretext.
I read it looking for what you might violate, and what consumers can do to stop it.
It's just a different perspective.
Compliance problems are not caused by the people complaining about them. They are caused by your own actions, how your company operates, how it trains its employees, how it handles problems reported through other channels when the normal processes fail.
Complaints are an indicator of the scope and nature of compliance problems, and PR spin won't fix it. You should assume that when complaints are showing up on this or other similar sites, they are also showing up at similar levels and with similar characteristics with FTC or state AGs, where you are not seeing them. Fix the root cause, before you end up fined like Allied Interstate or Asset Acceptance.
Also I was given this address when I asked for where to send them a Cease and Desist letter:
MRS Associates Inc.
1930 Olney Ave.
Cherry Hill NJ 08003
888-334-5677
Send them a dispute letter, mailed certified, so you have proof they received it.
Otherwise, they know you're a sucker, and they will keep harassing you.
They can conveniently "forget" anything you tell them verbally.
You should have received a letter, mailed within 5 days of thier first contact, notifying you of the debt, and that if you didn't dispute it in writing, they would assume it was valid. (Doesn't mean it's owed, just that they would assume it was.) Failure to send you that letter is a violation of FDCPA, but some debt collectors "forget" to send it, or "accidentally" send it to an old address, since it may tip off the consumer that they even have a right to dispute alleged debts, but should send disputes in writing.
If you are continually harassed over a "debt" you don't owe, get an attorney..It's more effective than playing games on their terms. You can find a consumer attorney in your state through www.naca.net