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Complaint

0
Syed Ali
Country: Saudi Arabia
Dear Sir

I am using mobily phone, i want to charge internet package when i call 1100 or 0560101100 nobody answer. I do not know what is he problem with mobily customer service, i try continue 3 day no body anwser. Worst services in future i will disconnect mobily and go for Sawa.

Regards

Comments

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  • 0
    Hasan
    I have the same problem as all above. Everyday the message deduct SR0.66 From my account. afterthat this message delivered. I have made complaint three time to Mobile office but everytime they say, within 24hrs. the amount will not cut. But result is zero and till date everyday the amount is deducting from my account.
    I could not understand,how the careless the staff and they don't care the customer.
    I will advice to all who is interest to buy mobily. Don't buy it otherwise you have bought the problems.
    thanks
  • 0
    raison
    Dear Mobily Team
    Iam I am mobily internet brodband 512kbps subscriber.my modem speed new 1kbps up20 kbps speed i report customar center call no respons kindly problem resolw


    place; shobra,near to haraj

       al riyadh
       

    nearst mobily tower number  1423
  • 0
    mahesh muraleedharan
    please stop ringtone service in my m
    obile please help me...
  • 0
    abu naima....
    salam.....i want to ask why it always diducted my balance at 12riyals everytime they sent me mobi.skill2thrill.com...sender came from this no...6563.....so can you help me thru this problem.....this is may no.0565726673 thank you and salam....
  • 0
    abu naima....
    salam.....i want to ask why it always diducted my balance at 12riyals everytime they sent me mobi.skill2thrill.com...sender came from this no...6563.....so can you help me thru this problem.....this is may no.0565726673 thank you and salam....
  • 0
    chiear
    I think mobily does not provide a good service!I did not even use my phone and a message came stating that my last call cost 12sr!!!I will change my network now to sawa!!mobily is int even getting any better!..
  • 0
    james
    Sir, Im mobily subscriber but my problem if i load 10 riyal after few minutes.mobily deducting my load even i didnt use my celpone this happen many times. pls help me to stop this deduction. because im planning to change another sim. but i didnt do it because most of my important transaction this number im using.0568827612. pls stop deducting my load even my celpone is off or im not using.. thanks a lot
  • 0
    gwalang@yahoo.com
    everyday i always recieve sms from http://89.107.8.150/ksaE.asp? and always deducted my balance .66 halalas. pls cancel any activated services that always deducting my balance in my no. 0565245857. thanks.
  • 0
    DBS
    I unsubscribed from facebook SMS over a month ago, but still, mobily keeps on deducting 3 SAR every week for facebook SMS. I already deleted my mobily mobile number in my FB account, but to no AVAIL. This kind of customer service is one of the worst in the telecom industry. And another thing, please RE-TRAIN all your CSR/TSR agents.
  • 0
    Ahmed mohammed
    evry day i'm reciving message from http:// 89.107.8.150/ksaE.asp? 1183966548001456 and deducting balanc from my credit . please please cancel it
  • 0
    mansoor
    mobily is a third class service. Their recharge plans are also third call.Don't use it. When we recharge they add equal amount of recharge more to the actal recharge. But the limit for the using extra recharge is for only one day. First we have to finish our paid recharge balance then the no. comes for the extra recharge. This is a type of deceiving people. So don't use it. I found STC is good service in Saudi Arabia.
  • 0
    raison
    | 1 reply
    mobily mukmafi team compliant solve come month pls cuistomer care and techenical team serisly working iam all ready compliant raison mobily brod band cuistmer number 0550113975
    3days complint resolve broad band modem throw...............
    • 0
      test replies to raison
      ok test
  • 0
    raison
    mobily mukmafi team compliant solve come month pls cuistomer care and techenical team serisly working iam all ready compliant raison mobily brod band cuistmer number 0550113975
    3days complint resolve broad band modem throw...............
  • 0
    hayam awad
    when i call by mobily sim message comes that number bared
    my number: 0541513256
  • 0
    MANSOOR ALI KHAN
    my phone is 24X7 is open whenever my friends calling they are saying my phone is bussy while it is not bussy after hour miscall message is coming what is this.
    0562461095
  • 0
    sugar
    am having the same problem for a very long time now,everyday 1.00sr is deducted from my balance.i called mobily center to have it deactivated but to no avail.mobily sucks and so their costumer service.
  • 0
    sugar
    this is just one of the many reasons why mobily sucks.u will be answered the first time u call their costumer service but if they cant solve ur problem,ur number will be in the "blocked list" i was told,so the next time u call u'll never be answered.duh!!
  • 0
    محمد
    اريد الغاء خدمة الصر الاسلاميه ل سمحتم
  • 0
    mohammed
    this my number 0565329683اريد الغاء خدمة الصور الاسلاميه
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