Customer Service did not answer

ComplaintsTelecommunication Servicesmobily

Complaint

0
Syed Ali
Country: Saudi Arabia
Dear Sir

I am using mobily phone, i want to charge internet package when i call 1100 or 0560101100 nobody answer. I do not know what is he problem with mobily customer service, i try continue 3 day no body anwser. Worst services in future i will disconnect mobily and go for Sawa.

Regards

Comments

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  • 0
    TDV
    | 2 replies
    I have been calling the Mobily customer service numbers (1100 or 056 010 1100) for more than a week and no one answers the phone. What kind of poor excuse is this for customer service. It is a joke. Several times I have waited for more than 45 minutes for someone to answer and that music just plays over and over and over and over again.
    When you first make the call you are advised that you will have the opportunity to rate the Mobily representatives service but how is this possible when a representative never answers the phone. Time to change carriers to a more professional company.
    • 0
      mohammad firoj.mohammad rafik replies to TDV
      Dear sir asslamo alekum complaint regarding wifi connection problem l have complaint from last 21 days but did not get any responsed from customer care showing red light device problem so Plz sir help. I will be highly thankful to you
      Iqama number 2349628525
      Mobile no 0530406492.,0594285340
    • 0
      Mark replies to TDV
      Mobily seems to have out sourced their customer service centers in the rudest part of the world called India.  
      I threw away my mobily card after talking to an abusive representative called  xyz malol.
      Worst service in saudi Arabia.
      Booo !!!!
  • 0
    Rahim Khan
    I have using Mobily SIM & I'm trying continuously to activate internet but not response from Customer care. Please tell me if anybody knows to activate code to activate internet 100 MB like SAWA. Sawa is very nice service provide compare mobily.
  • 0
    Borhan uddin
    | 1 reply
    Dear Sir,

    I'm using mobily internet 1GB - I recharge it 9th December 2009 but the package finishing soon.. prior complete the month... i want to know... how i can continue the service... calling 1100 customer service represantative... only hearing one music since long in keep me on hold.. no one answering.. i tried many times...
    • 0
      m.imran replies to Borhan uddin
      I'm using mobily internet 1GB - I recharge it 9th December 2009 but the package finishing soon.. prior complete the month... i want to know... how i can continue the service... calling 1100 customer service represantative... only hearing one music since long in keep me on hold.. no one answering.. i tried many times...mobily is bad mobily is bad,,all service employ there time pass ,,
  • 0
    prem
    how do some one go mobiley if no customer responses come. totally kachada
  • 0
    yousef
    are you sleeping in this company...no one to answer!!!!!!!!!!!!!!!!!!!!!!!
  • 0
    Vinoth
    Really this mobily is very big headache is there nobody to ask them question or the management is careless??????????????????????//

    000000-zero-000000 customer support. Better to throw this card and try some other.
  • 0
    [***] Mobily
    I have mobily post paid and I am fedup paying my bills and no proper customer service at all. I think I should disconnect it and switch it to STC.
  • 0
    dev
    really this is bull [***] .. no body pic up phone in mobliy CC services.. please don't use the mobily.
  • 0
    rashid
    outgoing call not active
  • 0
    avdhesh
    same problem with me.. no answer from mobily care from last 3 days
  • 0
    shahrikkhan
    Dear Sir

    I am using mobily phone, i want to continue internet package when i call 1100 or 0560101100 nobody answer. I do not know what is he problem with mobily customer service, i try continue 3 day no body anwser. Worst services in future i will disconnect mobily......
  • 0
    basheer rana
    i am also gettin nonsence message which is not being display while opening it & there is a deduction of 4 riyals each time i get the message.mobily is not ready to provide the solution to the issue just to wait for next 24-48 hours.
  • 0
    basheer
    very poor customer care service.
  • 0
    Murad
    Hi,

    I am facing same problem, i received a weird SMS and wanted to check about it but no use no body answer.

    i started to believe they don't have customer service staff !!!
  • 0
    Javier
    Same thing, nobody cares in mobily.
  • 0
    Mohammad Nadeem
    Every week on thursday  I get on push message saying that download from this link  and SAWA cut 5 SAR every time i receive this message.  nonsense!thing when I call the customer care and they dont lift the call.dont use sawa it will eat ur money!!
    My advice to any newcomers NEVER BUY SAWA
    Nadeem
    050 313 2602
  • 0
    latheef
    dear sir,
     i want to change my mobily package,kindly say us how can change
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