Repeated phone calls

ComplaintsFinancesCard Holder Services

Complaint

0
Louis Vosteen
Country: United States
I am on the national "do not call" list budget repeated calls from "Rachael". The "opt out to future calls" option does not work.
these people need to be put out of business.

Comments

  • 0
    Billy
    Have an air horn from the dollar store.

    You need to start you conversation speaking as low as possible.  They will turn up the volume.


    My last call, started my low speech hit the air horn for several seconds.  I got a big laugh from caller after I stopped.  Apparently some have a decibel limiter on their end.  Response was then do it again and a laugh !!!!!
  • 0
    justme
    I think the reason they have not caught them is because theres so so so many crooks out there doing this just to get credit card info to drain accounts.I know I have had hundreds of calls and its a home if ya listen to back ground noises.Its lots of different people from different numbers too.
  • 0
    Nathan
    Dear Kipp. I called Demetrius at Verizon...this information is incorrect. Verizon and Terremark do not own Cardholder Service. He did provide some information from the FCC and the FTC, but they do not have anything to do with these calls. : (
  • 0
    GrannyPam
    They people have been harassing me for months, always from a different number. Today, when I asked to be removed, the guy asked my name. Then he said, Pamela? Do you look like Pamela Anderson?  I said I was asking to be removed from their list. He said: if you look like Pamela Anderson, I will remove you right away. Really this is outrageous. I will not be answering any calls from numbers I don't recognize int he future.
  • 0
    Thomas Klocke
    So everybody else is suffering the same treatment from these people as me.   Every month I get one of their calls.  Last chance to lower interest rates on your credit cards.  I have NO credit cards.

    A couple of times I punched the button to actually speak to a human and complain.  Big mistake.   The guy says I shouldn't have done that because I'll get called again.  Otherwise I always punch 3 to get off the call list and it does nothing.  And I'm on the 'no call' thing, too.

    They still call every month.
  • 0
    Marge
    Everyone please do not make up random credit card numbers to give to these people to string them along seeking to get extra information from them.....you could potentially be harming innocent people by doing that!

    Those made up numbers could belong to a real person's credit card, so please do not do that!

    Last, just keep blowing their eardrums out! Everyone purchase coaches whistles or get some professional grade air-horns at a sporting goods store & just keep blasting their [***] each & everytime they call you!...eventually they won't have any staff to even cover the phones due to everyone being sick of getting headaches....and hopefully they will all be in the emergency rooms with ear drum blow-outs!!!!!!
  • 0
    diane6363
    I keep getting these calls also, so instead of hanging up I waited to talk to a rep, when they answered I asked to be taken off their call list....the S.O.B>  just said "No" and hung up on me.   I think I will start calling them over and over and hanging up on them also.
  • 0
    DrDetroit
    From the FTC complain you can see online at FTC.GOV filed against this jerk.

    The liar, cheat and thief is named:
    Roy M Cox, Jr (though no relation to Leroy "Roy" M Cox who was a toy maker and an honest man)
    13342 Eton Pl
    Santa Ana, California 92705

    No I can't find his residence phone number......   YET!
  • 0
    Big Papa
    Early today they called me and I took my coaches whistle and blew in her ear,not more than 5 min ago they called back and do you know what happened?She got it again.
  • 0
    Big Papa
    Early today they called me and I took my coaches whistle and blew in her ear,not more than 5 min ago they called back and do you know what happened?She got it again.
  • 0
    NA
    | 2 replies
    Hey, Roy M. Cox, Jr.!

    I'm talking to you!  Stop calling me!
  • 0
    Steve
    just received a call from Dennis from this group. He said he wanted to lower my credit card payments, when asked to speak to his supervisor he said that was not possible till after he got my information, Then when I called him back it would go through a switch station. WHY DOES OUR POLITICIANS CONTINUE TO LET THIS SCAM CONTINUE. I AM ON THE DO NOT CALL LIST BUT IT DOES NOT WORK!
  • 0
    Jim
    Same deal with me.  I'm signed up with the Do Not Call list and they keep calling me even though I talk to a representative and demand to be taken off their list and that I am reporting them to the FTC, which I do.  I will continue to do so as long as it takes.  I suggest you all do the same.

    I also suggest that you write down the particulars for your complaint to the FTC in word so you can quickly cut and paste to a new complaint each time they call.  As for commiserating and creating annoyance strategies against them, please get real.  They are immune to this and know exactly what they are doing.

    Here's the text of my complaint; This is my cell phone but they also call my home phone which are both registered on the DNC. This is probably the 15th call I have received from this company after repeatedly telling them to take me off their list.  I have reported them before to the FTC.  I am done being angry at them and am angry with the FTC.  There is a site https://complaintwire.org/complaint/PrABAAAAAAA/card-holder-services on which hundreds report the same illegal calls from this one company.  Undoubtedly many thousands of times more have been called under the same circumstances.

     The Do Not Call list has turned into a ready made unlisted number phone book for scammers because they know there is nothing the FTC will do.

    Next step for me is to call my congressman and tell them of the total ineptness of the FTC.
  • 0
    Random
    NONE OF THESE NUMBERS WILL WORK. They show scam numbers if you have caller ID and none of the numbers all truely linked to cardholder service
  • 0
    Fran
    I have opted out of this several times still calling. Going to contact AG in CT. Also going to send this thread to his office.
  • 0
    heidi
    i got THREE calls today after repeatedly asking them to take me off of their list( for over a year now)  at which point they hang up on me, this is ridiculousisnt there a law abiut this?!?!?! they call my unlisted number and my cell phone constantly today 2 times on my home once on my cell, Im so aggrivated!!!
  • 0
    Anonymouse
    How it works:
    http://onthespotblog.com/on-the-spot-blog-sti ... older-services/
    http://onthespotblog.com/tag/cardholder-services/

    People should continually file complaints with their Attorney Generals office and also file with:
    http://www.fcc.gov/complaints
    https://www.ftccomplaintassistant.gov
    If enough people keep complaining then maybe something will get done.

    The calls are being made from outside the US however most of the call centers (where you actually talk to someone after pressing 1) are in the US and the companies making the money from the scam are owned by people in the US.

    Many of these calls are coming from Costa Rica and India and they are using spoofed (false) numbers, which in itself is illegal. They do cold calling for or sell the leads to numerous companies in this country and they know that what they are doing is illegal. Tomorrow this same number may be selling Cruises, Timeshares or Security Systems but if you follow the money it usually ends up in the hands of an American LLC. Keep complaining to the FTC and FCC, and start bugging our politicians to pass laws to make it punishable in criminal court instead of handing out fines that they don't pay. Another course of action is to contact phone companies to find out why they won't block spoofed numbers. With today's technology that should be an easy thing to do, unless they are somehow profiting from the use of their systems.

    The criminals behind this operation aren't going to pay attention to you asking to be removed from their list. Their calls cost them nothing and they can make a million of them a day so they have no intention of ever removing someone. When you press a key to talk to them all that is accomplished is to verify that they have a working number.
    Unfortunately blowing an air horn or whistle doesn't work either. Their headset have noise dampeners plus they are expecting it. However with that said if it makes you feel better then by all means give it a shot.

    For anyone thinking of using Special Information Tones (or as they're called in the industry SIT tones) to fake a non working phone number, they won't work. Since around 2001-2002, the costs of "digital" business lines have dropped dramatically, along with Voice over IP (Internet) telephone service. Neither of these use the SIT tones as the call information is carried separate from the audio.
    This separate call information tells the calling party digitally if the call was answered, busy, voice mail, forwarded, rejected, etc. This renders SIT tones useless. Also the "TeleZapper" products that used to be on the market used this method as well, and were rendered ineffective for the same reasons.
    It is also through this separate call information message that the spoofed caller ID information is transmitted.

    Robocalls are illegal unless you have given them prior permission in writing (not worded into some small print contract from a 3rd party) and are absolutely illegal to a cell phone.  The Telephone Consumer Protection Act permits individuals who have received certain unlawful telemarketing, such as junk faxes or telemarketing calls, to sue the violator in state courts where they may be awarded up to $1500 for each violation.
    http://www.ftc.gov/bcp/edu/microsites/robocalls/  
    http://www.ftc.gov/opa/2012/07/robocall.shtm
    http://transition.fcc.gov/cgb/policy/TCPA-Rules.pdf

    Check here first to see if it is one of their phone numbers:
    http://telemarketerspam.wordpress.com
    Pacific Telecom Communications Group
    Follow JD's recommendations in the blog and stop them at the source.

    Many of the disposable numbers come from Pacific Telecom Communications Group and they are currently under investigation and in the midst of various lawsuits. (The principles involved have been part of actions by the FCC under other business names).These businesses have ripped people off for millions of dollars, yet have paid only a couple of thousand dollars in fines. The only way to stop them is to throw them in prison for a few years to make this criminal activity less attractive.

    The Oregon Public Utilities Commission has revoked Pacific Telecom's certificate to provide telecom services in Oregon.

    The Indiana Attorney General’s Office filed lawsuits against:
    Consumer Credit Group and Proactive Planning Solutions of Arizona for violating Indiana’s Do Not Call Law and Auto-Dialer Act known as the robo-call law. Both companies violated the Credit Service Organization Act and Deceptive Consumer Sales Act by not obtaining $25,000 surety bonds with the state and collecting money upfront without performing any services.
    Debt Zero of California for collecting money up front, failing to provide services or a refund and operating without a $25,000 surety bond.
    Clear One Advantage of Maryland and Credit Arbitrators of Texas for violating the Credit Service Organization Act and the Deceptive Consumer Sales Act by not obtaining the required surety bonds.
    http://www.in.gov/activecalendar/EventList.as ... ation_id=107077

    Arkansas sues robocallers:
    http://www.arkansasonline.com/news/2012/aug/0 ... arketing-firms/
    Missouri sues robocallers:
    http://www.legalnewsline.com/news/236974-kost ... nies-over-calls

    Proof that current laws mean nothing to these scum suckers, these same people under different companies have been sued in the past and have only paid a minimal fine. Here are just a few:
    http://www.ftc.gov/opa/2011/12/roycox.shtm
    http://www.ftc.gov/opa/2010/06/asiapacific.shtm
    http://www.ftc.gov/opa/2012/03/asiapacific.shtm
    http://www.ftc.gov/os/caselist/0923193/111219roycoxcmpt.pdf
    http://www.ftc.gov/bcp/edu/microsites/donotcall/mediacenter.html
    http://www.ftc.gov/opa/2012/02/afl_financial.shtm
    http://www.ftc.gov/opa/2012/02/voiceblaze.shtm
    http://www.ftc.gov/opa/2010/03/voicetouch.shtm
    http://www.ftc.gov/opa/2009/05/robocalls.shtm
    http://www.ftc.gov/opa/2009/12/robocall.shtm
    http://www.ftc.gov/opa/2009/09/twi.shtm
    http://www.ftc.gov/opa/2011/02/robocall.shtm
    http://www.ftc.gov/opa/2009/05/robocalls2.shtm
    http://www.ftc.gov/opa/2010/12/jpm.shtm
    http://www.ftc.gov/opa/2010/08/voicetouch.shtm
    http://www.ftc.gov/opa/2011/11/sonkei.shtm
    http://www.ftc.gov/opa/2010/05/ams.shtm
    http://www.ftc.gov/opa/2011/01/khalilian.shtm

    Write your Congressmen and Senators. We need CRIMINAL penalties against the companies that are profiting from these calls. Follow the money, slap them in prison, no one left to outsource to overseas boiler rooms, problem solved. Since they are operating across borders it should become a federal felony and should be handled by the FBI under the RICO Act.
  • 0
    aitengri
    This seems like a definitive answer. A couple of years worth of comments have preceded it.  My only further comment is to threaten any party connected with the scam with a death threat. That might be considered a legitimate last recourse, fully justified in terms of preventing nervous breakdowns and heart attacks on the part of victims of repeated interruptions of their lives by random ringing phones.

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