Unwanted phone calls

ComplaintsUnsolicited Phone CallsTRS Recovery Services

Complaint

0
Vivian
Country: United States
TRS Recovery Services, Inc.
5251 Westheimer
Houston, TX 77056
800-366-1049 or 800-927-0599
713-331-7345 or 713-331-7600

I keep getting phone calls from TRS Recovery saying that they need to resove a debt matter before 10-05-07 for an Alan Baker. They have the wrong person. I am not Alan Baker and they call my house 2 or 3 times a day, when I answer the phone its a recording. How do I get the phone calls to stop?

Comments

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  • 0
    tj
    Send them a letter, by U.S. Mail, Certified Return Receipt Requested, notifying them that they have been repeatedly calling your number asking for an "Alan Baker", indicate that this person does NOT live here, and you do NOT know him, and that they are to stop harassing you with phone calls and cease further communications.  

    Reference your phone number that they are calling, and list the times and dates of their calls.

    If their calls do not stop within a week of getting back the green card confirming their receipt of your letter, send a second letter, also CRRR, listing the times and dates of their violations of your "cease communications" request starting on the date they received it, and file a complaint with the FTC, your state AG, and the Texas AG (for violation of the FDCPA "cease communications" request and corresponding state laws), and the FCC (for misuse of an autodialer).  Indicate on your second letter that a copy has been sent to each (i.e.: "CC: FTC, xxx AG, Texas AG, FCC").

    If they still continue after receiving this second letter, start shopping your case around to attorneys who handle junk telemarketing calls and Do Not Call violations, consumer protection, and FDCPA litigation.  Or bring suit in your local small claims court, as allowed under FDCPA.
  • 0
    Charles W. Hodges
    TRS Recovery Service, Inc. keeps sending mail to my home addressed to a Steven Hines. I have lived at this address for 40 years and Mr. Hines has never lived at this address and is unknown to me. I have had the same phone number for 47 years. Rude females call at all hours of the day and evening asking for Stephen Hines. When I say he doesn't live here, they hang up. Once after being called 3 times in one day, I told my wife to give me the phone. When I said hello, a person named Keshia asked if I was Steven Hines. In order to find out why she was calling I said yes that I was Steven Hines. She then finally told me that she was with TRS Recovery Service and she was calling about a bad check that I had written to WalMart. I then identified myself and tried to explain that she had the wrong address and telephone number. She rudely told me that I shouldn't have told her that I was Steven Hines and hung up on me.
  • 0
    Amazon.com customer in Seattle
    Apparently my credit card number did not go thru properly on the Amazon.com site around Christmas 2007 (I've ordered without problems for years) and TRS, not Amazon, started calling me. During the first contact they asked for my credit card number over the phone and I had no idea who these people were. It sounded like a ripoff. I asked that they send me a bill in the mail explaining the problem. They provided enough detail in the letter referencing my previous purchase on Amazon.com, and it was around $16 so I paid it.

    About a month later they started calling me AGAIN, claiming another charge didn't go thru. This time, after repeated requests for a bill in the mail, nothing has come. The phone calls continue, 2-3 times a day. There's no caller ID so I usually don't answer, and the few times I've tried there have been rude and hostile people on the other end of the line. Most of the time they'll hang up on me right after I answer.

    I called Amazon.com and they assured me it was a mistake on their end and they would clear it up. That was 2 weeks ago, and the harrassing calls from TRS continue. Shame on Amazon.com for using such a crappy company to provide collections services for them. Time to call Amazon again...
  • 0
    Summer
    I'm not sure they actually are vendors of Amazon.com because I had a similar issue and called Amazon.com to verify. They said there were NO outstanding payments and that the item was paid for when it was shipped. They said NOT to give any information to TRS. I'm getting the same nagging phone calls about five times a day and am convinced they're just "phishing" (posing as someone/something they're not and asking for your info). As a rule, any reputable merchant like Amazon.com will (and does) have a good CC or bank account info (if you pay via bank transfer) verification process built into their payment transaction system. They're not going to send your item--or even give you a "Thank you for your order" screen--unless the payment is good. So if you get an order confirmation number and email and then receive your item, that's a good indication that payment is settled. Does anyone know if TRS is even a legitimate collection agency and how they have so much data on Amazon.com customers?
  • 0
    amazon.com customer in massachusetts
    I'm being harassed by these people also, also from an Amazon.com purchase--which, as far as I know, went through.

    I am following up with amazon and with the bank.

    How else could TRS find this information about my purchase if they are not a legitimate partner with Amazon? Am I at risk for identity theft? I certainly am not going to give them any information.
  • 0
    Cell Phone owner
    I get phone calls from TRS on my cell saying that they are debt collectors...I have no debts per say.  Anyway, when I call the number it asks for a reference number found in the top right hand corner of their letter...hmm once again I have no debts and didn't receive a letter.  I'm sick of them calling.  Their number: 1-866-565-9163
  • 0
    Nancy Milhous
    I have received 2 messages from Jerry Williams at TRS Phone #800-697-9074. Each message has a different file #.  I have only made 1 purchase from Amazon. Com in April of 2008.  It was charged to my credit card & it shows on my credit card statement. I still have the invoice from Amazon showing it was paid.  I have not returned these messages & do not intend to.  I am going to follow up with Amazon & my credit card company.
  • 0
    Jewels
    I wrote a check to my phone company and before they ran it they put it through Telecheck. My account was fine. Then I got a phone call it didn't clear my account. I then got a bank statement, 300.00 overdrawn from TRS Recovery. They keep hitting my account, as many times as they want, and my bank is not protecting me from them. I told TRS to leave my account alone there is no money in it. I am now 900.00 overdrawn, and they will not stop. I get 5 calls a day on my home and endless calls on my cell phone. I cannot believe these people. We need to do something, but what???? It has got to stop. I am talking with numerous attorney's, and one that is going after Washington Mutual for not protecting me.
  • 0
    leah
    I keep getting calls from these people looking for someone who doesn't reside in my home and whom I have never heard of.  I tell them they don't live here and they keep calling back.  Tonight they called and I told the man that the person did not live here and he said "Alright Miss Rudeness"  I was shocked and SO MAD! I asked the man his name and he said he said it earlier and I said no you didn't and then he said he didn't have to give me that information. I asked to speak to a supervisor and was told no one was on duty.  Then I called back and they said they couldn't tell me the person's name.
  • 0
    Lori
    I just received two letters this weekend to my home address, one letter was in my name and one was in someone else’s name.  The letters were from TRS Recovery Services, INC.  The one in my name indicated that I owed 100.00 (even amount) to Wal-Mart for a check I wrote on 9/22/08 and even referenced a check number.  Here's the kicker... I don't write checks, I use my debt card for everything. I knew instantly something was not right.

    I called my bank (my only bank). After confirming that there was no such transaction made by my bank, the bank representative was smart enough to look up TRS Recovery Services, INC. on the internet. She advised me that the company TRS Recovery Services, INC. is a fraud! There are so many sites referencing the scams made by this company.  My bank representative asked me not to contact this company or to give them any information at all.  She also asked me to fax her the letters that I received as I’m not the first customer to call in regards to the letters. I told her I wanted to file a complaint against the company.  I sent her the fax this morning.

    I was really furious about the letters as they looked very real and at first I thought I was going to have to pay for something I didn't owe.  In addition to that I felt for so many other people who have probably already been scammed by this company.

    I immediately submitted a complaint on line to the Better Business Bureau.  My complaint was assigned to someone one in Huston, TX.  This is where the company’s corporate offices are located.  

    I took all the information I had to my company the next day and shared the information with my co-workers.  They were also very upset and we did some investigations of our own.  If you call information and do a reverse look up, the number listed: 713-567-0499 is unpublished!  If you call information and do a search for the company name, there is no such company… you will get two listings in Huston TX, and both are for furniture stores.  

    If you call 713-567-0499 to dispute the bill, this number will refer you to other numbers – which will lead you to the TeleCheck Services Company.  If you call TeleCheck, they will immediately ask you for your bank account number and routing number!  If you tell them you don’t have it, they will ask you for your drivers license number or your SSN!!!  UGH!

    There is a local address listed on the back of the letter.  If you look this address up and map it on the internet, the business name TRS Recover Services is not found, imagine that!

    My co-worker sent an email out to our department warning them about TRS Recovery Services, which I’m sure, will be forwarded and forwarded and forwarded on.  Our company has thousands of employees so hopefully the word will spread like a wild fire.

    We’re also in the process of filing a police report and filing a complaint to the Federal Trade Commission.  My co-workers and iare so upset we’re even discussing contacting the local press with the letters and our story.

    So here's what I have to say to TRS:  Back at you TRS and good luck with your future as a company.
  • 0
    A Mom
    My daughter is in the military and in another state. She recieved 2 letters to my home address from TRS Recovery Services INC. out of Houston Tx. claiming she has 2 checks that were returned for non-sufficient funds from Office Depot. The weird thing about this is the dates they are saying the checks were written -- she was in Iraq. The letters have exactly the same information as this posting has.
    Corporate headquarters is in Houston, Tx. 5251 Westheimer
    telephone # (713) 567-0499.
    They even give you a check #  and reference #. I believe this is totally a scam and these people need to be stopped.
  • 0
    Torie
    Let me know how that turned out. The same thing is happening to me except the "check" i wrote to wal-mart was for 310.05 and the last letter they sent me said that people were gonna start calling me about it. i just filed a complaint with the BBB. anything else I should do?
  • 0
    Halee
    My mom has been receiving letters from TRS addressed to me.....she accidentally opened one, and saw it was a returned check....several came in the mail over a 7 day span.....I checked my bank account and I am OVERDRAWN 900 dollars....WTF....I have called the 800 numbeer and I have been on hold forever.....
  • 0
    tj
    Contact your local police to report any attempts to pass fraudulent checks under your name.  Get a copy of the police report.

    You may be dealing either with people passing phony checks, companies trying to run through unauthorized "phone checks" or ACH charges, or an incompetent or scamming debt collector trying to collect on bad checks from the wrong people.  Whatever it is, CYA.
  • 0
    vm
    Well, if enough of us get fed up and refuse to do business with Amazon, Wal-Mart, and other merchants who use these scammers, they'll go out of business. It will, however, require that we find ways to make purchases without using checks or credit cards -- in other words by using cash only. Can you imagine the havoc that will raise in an already-faltering economy? It might just get the attention of someone in Washington, though.
  • 0
    Lori Burress
    I have this same problem with Amazon.  I bought an item with my personal checking account.  It seemed like there wasn't a problem until I started receiving these calls.  No letters, nothing formal just phone calls on Sunday afternoons.  When I would call back the messages would re-route me and re-route until finally I would get a message they were closed.

    I would love to pay this person I owe but I do not trust a company that has no specific place of business.  WTF
  • 0
    fran Wilson
    It seems that these Companies, such as Wal-mart, Amazon and all the others that would have anything to do with tel-check or First Data (which is a very big credit co.) need to stop doing business with any company(S) that may have anything to do with FRAUD!
  • 0
    Daisy
    I have been getting calls from this company at least 5 times a day.  It is an 800 number.  The calls come anywhere from 8:00 am to 10:00 pm.  I assume that it is illegal to call before 9:00 am.   Am I right.  I own no money to anyone.
  • 0
    Helene
    How do you put an instant stop on any debits from your account.  I was just debited $30.00 today.
  • 0
    Don
    i am joining the growing list of victims of telecheck misdeeds noted above. with the company's declination of 2 orders that i placed with amazon in dec '08. i have, for the past 2-3 years, paid for my amazon orders w/a bank draft...never ha a problem in the past. then, out of nowhere with thopusands more in my bank account than the cost of my orders, telecheck insrted its ugly paw into the process and put the stop on my order (7 days before christmas - i needed the items asap). as a result i was forced to change my payment to credit card (which, i try to avoid w/todays fees/interest rates borders on usury) note: i had received several orders in the days via bank draft preceding w/o a glitch on amazon. i am so pissed/outraged by the wrongful actions of telecheck that i am seriously looking into filing a class action lawsuit against the company. if any of you readers of this forum are interested in looking into this legal action, please contact me at donlambert@alltel.net
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