Unwanted phone calls

ComplaintsUnsolicited Phone CallsTRS Recovery Services

Complaint

0
Vivian
Country: United States
TRS Recovery Services, Inc.
5251 Westheimer
Houston, TX 77056
800-366-1049 or 800-927-0599
713-331-7345 or 713-331-7600

I keep getting phone calls from TRS Recovery saying that they need to resove a debt matter before 10-05-07 for an Alan Baker. They have the wrong person. I am not Alan Baker and they call my house 2 or 3 times a day, when I answer the phone its a recording. How do I get the phone calls to stop?

Comments

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  • 0
    Lisa
    | 1 reply
    I have the same issue regarding TRS recovery services and Amazon. Apparently there had been an error in my bank account number. I was notified via E-mail by Amazon that my payment information needed to be revised. I then went to the Amazon website,and proceeded to my order,where I used my credit card to pay for the purchase. I recieved my items in the mail and everything was fine,or so I thought. A couple of weeks later,I began recieving calls from TRS recovery. I also recieved a notice by E-mail from Amazon a few days after TRS started calling me. I told them that I would speak with Amazon to see what exactly is going on,and would get back to them. I called Amazon,and the rep brought up my account,and told me my purcases were paid in full. I told TRS that,and they told me they would make a note of it,but they had not recieved any communication from Amazon that the account was paid. And to this day (which is about 4 months after this started) I am getting probably 6 to 10 calls from them daily,starting at 8AM. I truly do not trust this company. I never recieved anything in the mail from them to verify that I owe this money,and when they told me how much I supposedly owe,it wasn't even the same amount as my Amazon purchase. It wasn't even anywhere close!
    • 0
      Pat replies to Lisa
      I am having the exact same issue.  This co keeps calling and they don't listen.  I even sent the bill to amazon who claim it's not shown in their record.  How have you resolved this?  It's annoying and frustrating.
  • 0
    Nancy
    I started getting these same phone calls this week - numerous ones throughout the day and starting as early as 8 AM.  Because my phone read out "unknown caller" I didn't answer.  Then after receiving several that I didn't answer I decided to answer and there was no one on the line.  Finally this morning I answered and someone asked for me.  The voice didn't even sound legit so I said the wasn't here and could I give her a message.  The caller said "no message".  Now I just opened my email and there was an email from "payments-update@amazon.com" and said I was probably getting calls from TRS Recovery Services trying to recover a payment from my bank that didn't go through!  Sorry Amazon and TRS but you shipped to me and my bank paid that transaction the day I ordered.  

    I want to know what  is going on!  After reading all these previous messages this is striking fear in me.  I recently had someone get ahold of my bank debit card and they used it somehow (because I had in my wallet and it wasn't lost or stolen) and charged up $250 worth of internet purchases.  My bank is the best and they have refunded the stolen money.  Is this another scam?  I will not give anyone my banking info or credit cards over the phone.  What is this world coming to?
  • 0
    unknown
    TRS is calling me about a check that is in question.  when asked to give me the account number they refuse to and also hang up on me when I ask to speak to there manager when I ask if this is a bill collector they state they are not then they go into there little speech and I find out they are trying to collect a payment, that is illegal for them not to state they are a bill collector especially here in Colorado They call me at all hours and from a unknown number then ask for my account number which I refuse.  They get really snippy with me and try to push me over and threaten me.  These guys need to be shut down or have a MAJOR LAWSUIT put against them.  I have tried to find them on the internet with a phone number after several hours I find the phone number and it is a automated systems that gets you nowhere.  What kind of Fraud are they running.
  • 0
    unknown
    TRS is fraudulent and a scam artist. They have to much control they are just as bad as the Credit Report experian, equifax,transunion
  • 0
    Lourdes Laguilles
    IDA TURNOWSKY OF TRS CALLED MY PLACE OF WORK FROM HER PHONE NUMBER
    800-915-1016 Ext:3108

    I AM SENDING YOUR OFFICE A LETTER TO STOP CALLING MY WORK PLACE.

    IF YOU HAVE A FORMAL BUSINESS WITH ME SEND ME A LETTER.

    WARNING!!! IN COURT THEY DO NOT ACCEPT TELEPHONE CONVERSATION BECAUSE IT
    IS NOT A "PREPONDERANCE OF EVIDENCE"
  • 0
    Lourdes Laguilles
    IDA TURNOWSKY OF TRS CALLED MY PLACE OF WORK FROM HER PHONE NUMBER
    800-915-1016 Ext:3108

    I AM SENDING YOUR OFFICE A LETTER TO STOP CALLING MY WORK PLACE.

    IF YOU HAVE A FORMAL BUSINESS WITH ME SEND ME A LETTER.

    WARNING!!! IN COURT THEY DO NOT ACCEPT TELEPHONE CONVERSATION BECAUSE IT
    IS NOT A "PREPONDERANCE OF EVIDENCE"
  • 0
    Taleisha
    Ok so I waiting on some very important mail and when the mail man arrives I have 6 letters in the mail saying that I owe money to Walgreens and Dollar Tree because the checks that I wrote was bad but the rthing is I dont write checks I dont even have a bank account I jus have a prepaid card that has all of my money on it......I was so worried because the total came up to over $2,000 in all and I was not going to pay for something that I didnt do....so to TRS please leave me alone and stop ruining peoples lives
  • 0
    ken
    I get a phone call from theses jerks every single morning for a [***] Robin McKinzy. who the [***] is that. finally called to tell them i don't know the woman. asked to be removed. the lady told me that she would but it takes 24 days for that to happen!!! wtf!! said something about the manager has to add to some list. what kind of dumb system is this? just delete my # from ur effing system!!
  • 0
    RLF
    I just started having the same issues!  I refused to give them any information and they said I had a payment returned, yet I have a receipt for the purchase.  They said they sent a letter and I haven't received anything from them.

    So I told them to send me another letter and I would be more than happy to look into and take care of the matter.

    The guy wouldn't give me any information about my purchase.  I emailed Amazon and am calling my bank tomorrow.
  • 0
    J MD
    This company is outrageous in its conduct and behavior. They call at all hours asking for a older child who is living elsewhere but refuse to say what for except "personal" or to provide a call back name and number. The first call made me worried something had happenned to our child. Of the half dozen calls in the last week, most were rude and would not even give their name or only gave their first name, and some hung up without even being willing to identify their company. 1/2 the callers said they were from TRS but would not say what the company does or who they represent and hung up when asked. From the web search, and this site, obviously this kind of harassment and far worse is the norm for TRS. It also appears that while they are a debt collection service they are barely legitimate and probably often illegal or close to it in their conduct. Can you imagine how much money they have scared out of the young, the elderly, the less educated, where claims of due payment were in error, and how many people credit ratings have been ruined? Is there anything that can be done? Is anyone conducting class actions against them nationally or is there a government agency to complain to?

    I blocked private numbers through Verizon but still got a call from them saying "unknown number" . What gives with that.

    While they hide their identity and contact information, with some web research it appears they are part of a major conglomerate called First Data, which claims to have a number of lofty principles including respect, dignity, open and honest etc. and is also linked to another global player KKR,

    Any practical advice on how to stop these calls - eg what worked for you. I did find on the BBB site (which currently rates them A- if you can believe it) a listing for their General Manager,  a Mark Wallin at 888-288-0131. I was going to complain to the BBB but it seems they have ignored the fact of hundreds of complaints and gone ahead and rated this company this way. I hope the President's new consumer agency will deal with these kinds of "legitimate " businesses who seem to deal in fear, intimidation and slimy behavior to make not just a buck, but billions. Although good to see they apparently lost money last year, but maybe that has just made them worse.
  • 0
    Clara
    Yes, we have awesome credit, no problems whatsoever and now we start getting calls from TRS.  They said it had to do with an "insufficient account information" .  So what did they want....ONLY my social security number OR my driver's license number OR my bank account number.  I supposedly wrote a check to Sam's Club and it supposedly didn't clear. I wasn't an idiot and gave them NOTHING!!!   I called Sam's Club in my home town and they said they NEVER HEARD OF TRS.  They gave me the "home office" number which I called and they also said WE NEVER HEARD OF TRS.  WE DON'T USE a company by that name.  Also they told me I was in good standing with Sam's Club and they had no reason to call me.  

    I think I will have a little fun the next time TRS calls!
  • 0
    Brian
    Same stuff is happening to me. Non-stop phone calls by these black uneducated morons saying my account info wasn't correct on a purchase I made through Amazon for $10. I have given them the correct info 5 or 6 different times but they keep calling. I've called Amazon and they say the matter is resolved and I won't recieve any more contact from TRS but they still call me EVERY SINGLE DAY at around 8 in the morning. Other than hiring a lawyer and going through all that I just don't know what to do. All this over $10.
  • 0
    SOUTH CAROLINA
    Yes these people all day no got any letter stating a debit and read this page now I'm afraid to send a dime to them because this may never get resolved .
  • 0
    cali
    trs said that they would sue if i dont pay them by a certain date....what is this company thinking calling from an unidentified number?>>>>>>>>
  • 0
    Danny Perkins
    I gave a check for a purchase at Wal Mart on Oct. 5th, 2010 for $17.26.   Two days later it cleared my bank.  Wal Mart was paid.  Six days later Wal Mart tried to send the same check, samd check number again to my bank.  It was refused.  Wal Mart then turned me in to TRS for a bad check.  Now I get phone calls at my home several times a week wanting the orginal $17.26 plus their $30 collection fee.  I get letters too.   I talked to Wal Mart several times in person and on the phone and they just told me to pay the bill that they couldn't do anything about it.  I don't owe anything!   The TRS company said they were putting my name on the list for giving bad checks.   Mt thing is if they have a bad check from me then they must have forged it for all my checks written were paid.  This is kinda like extortion.  Atempted theft also.
  • 0
    Tyler Ball
    I have purchased 4 items off amazon.com
    I had entered the correct information to amazon.com
    They sent my items, and receipts.
    2 receipts say that balance due: 0.00
    I am going to make a copy and send to Amazon.com
    The money has not been taken out of my account.
    Amazon, also says, they take the money out when the item is shipped, my item was shipped, I received it.
    I called amazon and they said that a trs agent will contact me, I asked to talk to the supervisor and was refused.
    Amazon has locked my account, I called them and they said TRS would contact me, they usually call at 8:00am well I am at school at this time and cannot answer.
    They called me today, and read off numbers that I could not understand.
    I will not send Trs the money, only amazon.com
    As I will pay for the TWO items that does not say balance due: 0.00
  • 0
    Elmer
    Yes, i been getting weird numbers calling me. Check my voice mail and its these dumb people. I live in hattiesburg ,ms.. I have never wrote a bad check EVER . I called them and stayed on a automated number for 1 hour and never got in contact with anyone. I am VERY pissed.. Their home office is located in houston , tx.. i am going to be making a trip there if this aint resolved soon.
  • 0
    HK
    About a week ago I missed a call on my cell from an unknown number. A few days later the unknown number called again and I was able to answer only to have whoever was on the other line hang up on me immediately. I should also note that these people call first thing in morning! This morning the unknown number called again. A woman told me she was from TRS Recovery Services and  was letting me know that a debt had been cleared. When I asked what debt she had already hung up on me. What!?!
  • 0
    andypga
    I received a letter from TRS Recovery today informing me that I had a $228.81 overdraft dating back to August 3, 2010 with TD Bank NA.  The letter also said "Settle Now, save 25% - TRS is willing to offer you an opportunity to settle your account in full upon payment of $116.27.  If TRS receives full payment in thiry (30) days from the receipt of this letter, TRS will consider this matter to be settled and will remove any negative information regarding the above referenced debt contained in its National Computer Files."

    I do not have, nor have I ever had any dealings with TD Bank NA, let alone an account or overdraft with them. I have sent a certified letter to both addresses TRS list on their letter, the one for "General Correspondence" is hdden on the back of the letter, disputing the validity and demanding documentary evidence of the debt, including copies of all documents that would have had to be signed by me to open an account with TD Bank NA.

    I received a call from one of the TRS representatives today and as soon as I told them that I had sent them a certified letter they hung up without another word.

    My worry is that even though they do not have the details of the bank I have been with for over 10 years and therefore do not have my account or check details, they do have my name, address and (unlisted) phone number.  If they put a "hold" on any TD Bank NA check, then I really couldn't give a s**t, but if they block any check that I might issue then I most certainly will have to see an attorney (even though I hate them) and hit them a lawsuit!

    It does seem to me that this is a "phishing" expedition where it seems they are attempting to scare people into paying relatively small amounts for spurious debts as a price for keeping their credit clean.
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