Won't stop calling
Complaint
Debbie Gibbs
Country: United States
I would consider this phone harrassement. Rachel from Cardholders Services has been calling for years everyday 2 or 3 times a day. Today I took the option to let them know I am on the do not call list. I said to them " hi my name is Debbie and I am on the do not call" and he just hung up on me. I do believe they must have heard of the complaint before. Please help us.
Thank you.
Thank you.
Comments
https://www.bbb.org/consumer-complaints/file- ... older+services/
A comment on NBC reports an FCC crackdown on robo-call telemarketing.
Yes, there is a consumer debt crisis!
But we are not among the “deadbeats” as reason proclaimed by Client Services employees.
Now pay close attention, it right outside your door.
Have you not heard this hundreds and hundreds of times?!?
“Hello, This is Rachel at cardholder services calling in reference to your current credit card account”.
“…lowering your interest rate to as little as 6.9%.”
Sounds like “telemarketing”, but is it really something more sinister?
Missouri based “company” Client Services Inc (CSI) became a suspect in the “Hello, This is Rachel at cardholder services..” scam August of 2011.
They claim they are “only a third party debt collector”.
According to their past online advertising, what they were/are selling, reselling, trading is not Consumer friendly, to say the least.
Inquiries were made into CSI’s New York “affiliate foreign for profit company” Financial Services Solutions LLC (FSS).
Meanwhile, Florida based American Diabetic Assistance LLC (ADA LLC)- no connection with American Diabetes Association, begins an aggressive telemarketing scheme against our State. Evidence suggests ADA LLC got their “call center services” from CSI, whom also has hidden “call center services” in Florida, Kansas, and another “shell company” - Red Leaf Capital in Texas.
All three, CSI, FSS & ADA LLC were requested their Do Not Call Policies. Nothing has ever been received. It’s simply not enforced by the FTC under TCPA laws.
BAM! Suddenly FSS goes “Inactive-Surrender of authority”, and the website mysteriously disappears!
And now they sell/sold different stuff according to Manta online business search.
Then ADA LLC’s “affiliate foreign for profit”- Pgkn Inc. suddenly shuts down!!
So what’s going on here?! Could it be illegal?!
Meanwhile the “Rachel robo-calls” are following patterns of stopping for a while, usually after contacting the Missouri AG. The office even assures specific “help” regarding “Rachel”. The robo-calls slightly begin to change. The outsourced “rep” becomes domestic “live operators”. And ”Rachel” has recently added “have a great day” to the ending.
“Telemarketing”?- or abusing loopholes & gray areas of debt collecting laws to commit all kinds of fraud, and get around FTC DNC laws.
Another perfect example-
There is good cause to believe that CSI re-sold “Rachel” to Arizona based Ambrosia Web Design’s (AWD) collection of “affiliate companies”.
Even after reported as using several alias names- “Leroy Castine, Chris Ambrosia, Lee Cestine”, AWD continues to operate and “Rachel-robo-call“.
Just take a look at the available online AZ Sec of State scanned documents. Forms are filled out in the same handwriting!
“Ambrosia” must have forgotten how he signed AFB LLC- “Leroy Castine”, and Concord Financial Advisors, LLC- Lee Cestine”.
Signatures are the same!!
AWD’s “Chris Ambrosia” is signed a little different, but the handwriting is the same!!
Isn’t that a Felony FRAUD?!? It certainly is from the American Consumer standpoint!! Yet the robo-calls continue……
A short list of more “companies”, same “Rachel” Advance Fee Debt over and over again, reported by the Consumer-
1st U.S.A. Card Services Inc
FIA Card Services/Bank of America
American Debt Negotiators Inc
Associated Accounting Specialists Inc
“cardholder services” Tape 1 on youtube http://youtu.be/gMGi3c0wXXc
“cardholder services” Tape 2 on youtube http://youtu.be/9FX_o3O71R8
Here's what I do: I feign interest, saying that "Yes, I have $6000 (or whatever...) of credit card debt" [I have no debt]
I also agree that my interest rate is above 11% (or whatever they want to hear on that particular day).
I lead them on for as long as I can without giving them a particle of personal information. Then I either try to lead them in another direction, or admit that my story was completely false.
Now what does this do for me? It gives me the opportunity to WASTE THEIR TIME AND RESOURCES. If enough people just did this and led them on, perhaps this company would begin to see that running this scam is no longer worth their time and expense.
1527 South Cooper St. Arlington, TX 76010
Sales and Services: 800-231-5629 or 817-462-0717
Fax: 817-273-5950
Email: jfournier@voicebroadcasting.com
Jeff Fournier
Robo call led me to a company in Florida and after a little “persuading” the owner said he used the above service.
Also......
Locate you local FBI field office.
Write down the number.
Call the telemarketer, listen to the full mailbox message.
Press 5.
Select change call back number.
Leave FBI office number.
Enjoy pleasant thoughts of angry agents kicking in telemarketers door. 8D
We'll re-post this info on facebook and everywhere else!!!!
*New York exchanges: 1-877-693-2899 Fallsburg, NY, 1-877-473-1858 Poughkeepsie, NY; Kansas exchanges: 1-866-785-3613 & 1-866-845-6273. Arkansas exchange: 1-501-220-5893 Little Rock, ARK. *Have fun!! *If "Rachel of Cardholders Svcs." has no qualms or compunctions about calling whomever they choose...*Why should the "callees" have any qualms or compunctions about "returning" with courtesy calls?
*Here are (6) addresses: *(1) Cardholder Svcs., aka PSCC Financial Svcs., Tampa, FL 33361; *(2) Cardholder, Inc., P.O. Box 551888, Ft. Lauderdale, FL 33355-1888 = 1-877/888-9955; *(3) Cardholders Svcs., 560 Carillon Parkway, St. Petersburg, FL 33716 = 1-727/572-8822 = www.pscusci.com; *(4) Cardholder Svcs., aka National City Visa Buxx, P. O. Box 551916, Ft. Lauderdale, FL 33355333555-0160 = 1-877/506-2899; *(5) Cardholder Svcs., P. O. Box 550161, Ft. Lauderdale, FL; *(6) Cardholder Svcs., P.O. Box 55078, Ft. Lauderdale, FL 33355.
*The BBB of Southwest Florida & The Caribbean stated on their website that these "Cardholder Services" companies were not accredited with BBB. *Try checking with Better Business Bureaus to see if they have any info on these "Rachel/Anne/Heather/??" calls. *Good Luck!
http://onthespotblog.com/on-the-spot-blog-sti ... older-services/
http://onthespotblog.com/tag/cardholder-services/
People should continually file complaints with their Attorney Generals office and also file with:
http://www.fcc.gov/complaints
https://www.ftccomplaintassistant.gov
If enough people keep complaining then maybe something will get done.
The calls are being made from outside the US however most of the call centers (where you actually talk to someone after pressing 1) are in the US and the companies making the money from the scam are owned by people in the US. Asking to be removed from their calling list only verifies that they have a working phone number. They continue to call because it is a criminal operation and these criminals do not care about the law.
Many of these calls are coming from Costa Rica and India and they are using spoofed (false) numbers, which in itself is illegal. They do cold calling for or sell the leads to numerous companies in this country and they know that what they are doing is illegal. Tomorrow this same number may be selling Cruises, Timeshares or Security Systems but if you follow the money it usually ends up in the hands of an American LLC. Keep complaining to the FTC and FCC, and start bugging our politicians to pass laws to make it punishable in criminal court instead of handing out fines that they don't pay. Another course of action is to contact phone companies to find out why they won't block spoofed numbers. With today's technology that should be an easy thing to do, unless they are somehow profiting from the use of their systems.
For anyone thinking of using Special Information Tones (or as they're called in the industry SIT tones) to fake a non working phone number, they won't work. Since around 2001-2002, the costs of "digital" business lines have dropped dramatically, along with Voice over IP (Internet) telephone service. Neither of these use the SIT tones as the call information is carried separate from the audio.
This separate call information tells the calling party digitally if the call was answered, busy, voice mail, forwarded, rejected, etc. This renders SIT tones useless. Also the "TeleZapper" products that used to be on the market used this method as well, and were rendered ineffective for the same reasons.
It is also through this separate call information message that the spoofed caller ID information is transmitted.
Robocalls are illegal unless you have given them prior permission in writing (not worded into some small print contract from a 3rd party) and are absolutely illegal to a cell phone. The Telephone Consumer Protection Act permits individuals who have received certain unlawful telemarketing, such as junk faxes or telemarketing calls, to sue the violator in state courts where they may be awarded up to $1500 for each violation.
http://www.ftc.gov/bcp/edu/microsites/robocalls/
http://www.ftc.gov/opa/2012/07/robocall.shtm
http://transition.fcc.gov/cgb/policy/TCPA-Rules.pdf
Check here first to see if it is one of their phone numbers:
http://telemarketerspam.wordpress.com
Pacific Telecom Communications Group
Follow JD's recommendations in the blog and stop them at the source.
Many of the disposable numbers come from Pacific Telecom Communications Group and they are currently under investigation and in the midst of various lawsuits. (The principles involved have been part of actions by the FCC under other business names).These businesses have ripped people off for millions of dollars, yet have paid only a couple of thousand dollars in fines. The only way to stop them is to throw them in prison for a few years to make this criminal activity less attractive.
The Oregon Public Utilities Commission has revoked Pacific Telecom's certificate to provide telecom services in Oregon.
The Indiana Attorney General’s Office filed lawsuits against:
Consumer Credit Group and Proactive Planning Solutions of Arizona for violating Indiana’s Do Not Call Law and Auto-Dialer Act known as the robo-call law. Both companies violated the Credit Service Organization Act and Deceptive Consumer Sales Act by not obtaining $25,000 surety bonds with the state and collecting money upfront without performing any services.
Debt Zero of California for collecting money up front, failing to provide services or a refund and operating without a $25,000 surety bond.
Clear One Advantage of Maryland and Credit Arbitrators of Texas for violating the Credit Service Organization Act and the Deceptive Consumer Sales Act by not obtaining the required surety bonds.
Arkansas sues robocallers:
http://www.arkansasonline.com/news/2012/aug/0 ... arketing-firms/
Missouri sues robocallers:
http://www.legalnewsline.com/news/236974-kost ... nies-over-calls
Proof that current laws mean nothing to these scum suckers, these same people under different companies have been sued in the past and have only paid a minimal fine. Here are just a few:
http://www.ftc.gov/opa/2011/12/roycox.shtm
http://www.ftc.gov/opa/2010/06/asiapacific.shtm
http://www.ftc.gov/opa/2012/03/asiapacific.shtm
http://www.ftc.gov/os/caselist/0923193/111219roycoxcmpt.pdf
http://www.ftc.gov/bcp/edu/microsites/donotcall/mediacenter.html
http://www.ftc.gov/opa/2012/02/afl_financial.shtm
http://www.ftc.gov/opa/2012/02/voiceblaze.shtm
http://www.ftc.gov/opa/2010/03/voicetouch.shtm
http://www.ftc.gov/opa/2009/05/robocalls.shtm
http://www.ftc.gov/opa/2009/12/robocall.shtm
http://www.ftc.gov/opa/2009/09/twi.shtm
http://www.ftc.gov/opa/2011/02/robocall.shtm
http://www.ftc.gov/opa/2009/05/robocalls2.shtm
http://www.ftc.gov/opa/2010/12/jpm.shtm
http://www.ftc.gov/opa/2010/08/voicetouch.shtm
http://www.ftc.gov/opa/2011/11/sonkei.shtm
http://www.ftc.gov/opa/2010/05/ams.shtm
http://www.ftc.gov/opa/2011/01/khalilian.shtm
Write your Congressmen and Senators. We need CRIMINAL penalties against the companies that are profiting from these calls. Follow the money, slap them in prison, no one left to outsource to overseas boiler rooms, problem solved. Since they are operating across borders it should become a federal felony and should be handled by the FBI under the RICO Act.
CD
NYC