50+ phone calls offering to extend my vehicle warranty

ComplaintsAutomotiveconsumer direct warranty services www.cdwsnow.com

Complaint

0
bill smith
Country: United States
caller fails to identify the company before asking for credit card information on an extended warranty.  I went through five levels of "approval" before reaching the closer -- but he failed.  When asked to be removed from the call list, the caller (representing Consumer Direct Warranty Services) refused to acknowledge my removal request and proceed to verbally abused me -- finally, he hung up on me.  Fortunately, I have an email from the rude individual, and have access to their network.  I've filed a complaint on the company via the do-not-call list.

Comments

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  • 0
    Martha Monk
    I am responding for my sister who lives in Sebastian Fla. She has dementia. I have just returned to my home in North Carolina.  I found a small box from Consumer Direct for warrenty where my sister had paid the owner $2,.ooo for a warrenty kit.  It contained some "slick"pages and a small clear plastic bag containing 2 patches (looked like a corn plaster with hole in items) and was told they were protectors on batteries on terminal of vehicle.  the other contents of the pkg said this goes to the radiator overflow reservoir and vehicle may be operated immediately..Tell my what I can do to catch these crooks.  My sister has dementia and has no money any more.  Has anyone ever had this type experience.  I don't know what the Attorney General here in North Carolina can do about this.  Any suggestions?
  • 0
    mjust
    I was taken by these crooks for $195.00 deposit in July 2009. I received multiple letters in the mail after I purchased my car in June that stated that they were affiliates of all of the major auto makers and was preffered by most dealerships.I read all of the comments online and i also spoke to my dealership who told me to cancel immediatly. The Chrysler dealership did not even accept this warrenty because the did not pay claims and were a rip-off! Every time I called to cancel (as my paperwork stated I could do) I was transferred to person after person trying to talk me out of it. I told them I have disputed the charge on my credit card and I am sending a certified letter to them to again request my refund. Please do not purchase this "Consumer Direct Warrenty Service".... You will get screwed!!!!!
  • 0
    unbelieveable
    I purchased this bogus plan last night over the phone. After I hung up I realized that this may not have been the best decision. I went online and did some research.I googled the company's name which was Warranty Center and a scam link came up. Looked at the posts and called back minutes later. It was funny because the extension of my agent Andy went to George. Luckily someone picked up and I asked to speak to customer service. I can't remember the name of the person I spoke with, but told him that I wanted to cancel because I did some research and found this company was bogus. He of course denied it and assured me they were legit. He gave me the website to consumer direct warranty services, which of course has nothing to do with them. I then tried calling back. No answer of course and was put on hold. I did leave an angry message for Brian. Probably will not here from him. I then canceled my card. I don't know how they can come back and try to take people to collections if nothing was formally signed. Everything was done over the phone. Believe me I am up for a fight! I will not be giving any of my money way to these [***]. It is really sad that people like this take advantage of people who really want an extended warranty for their car. I don't know how they can live with themselves.
  • 0
    Too Good 2 B True
    I was contacted via cell phone as well (very suspect).  I received the Hard Sell technique, plus some attitude when I didn't simply hand over my CCard. What was offerred as a "must accept during this phone call" in order to get $500 off has now flowed over the course of a week, and I am supposed to receive another call from FIDELITY AUTOMOTIVE SOLUTIONS this evening at 10pm. (this should tell me something). The total price of the ext. warranty will cost me $2,500 if I pay all at once, otherwise it's $495 down, and 18 interest free pmts of $125. In searching for this company I noticed a Craigslist add out of Miami, FL (Boca Raton) looking for telemarketers "strong closers ONLY need apply". The add was placed by Jared Pruzan (Jpruzan@autoprotectnow.com) (561)939-4570. I've been dealing with a salewoman by the name Elaine (New York Accent).

    In any case, thank you all for your input. I will laugh at the call that comes this evening knowing my $2,500 is safe and sound in the bank! Maybe I'll use it for a beautiful big screen tv!
  • 0
    the end
    sooooo i paid 430 dollars to start warrenty with cdws , i was suppose to make monthly payments but havent yet, now not sure if i should or just take the 430 dollars hit...
  • 0
    tabby
    How do you get out of this agreement? I want them to stop charging me but I can't ever get through the phone to a live person...need help..please

    you can email me at: dexicanmeije@yahoo.com

    Thanks.
    Tabby
  • 0
    You saved us!!
    My husband was very excited about this plan and was about to buy it.....we thankfully found this website.....the gave him the same reduction $2,200, the conversation with the manager, promised 100K miles or 5 years of bumper to bumper coverage for, and faxed him a terms and conditions sheet from:

    Consumer Direct Warranty Services
    P.O. Box 492727
    Redding, CA  96049-3755
    fax:  888-758-2898

    If the terms and conditions sheet can help anyone we have it.....
  • 0
    another sucker
    Just as all of you have been scamed i was too. From the beginning i was told this would be covered-that would be covered. I tried to file a claim for my transmission it was DENIED. The component was a INTERNALLY LUBRICATED PART AS THE CONTRACT SAYS. I TOOK IT TO TWO MECHANICS AND THEY BOTH VERIFIED IT TO BE A LUBRICATED PART. STILL DENIED BY SOMEONE SITTING BEHIND A DESK. I ASK SOMEONE TO COME AND LOOK AT IT AND THEY TOLD ME I WOULD HAVE TO PAY FOR THAT. I ASKED CDWS ABOUT A REFUND AND THEY DIRECTED ME TO THE SELLER. I TRIED TO CONTACT THE SELLER BUT THEY ARE NO LONGER IN BUSINESS. I CANCELLED THE BOGUES CONTRACT AND NOW THE BILLING COMPANY WANTS TO CONTINUE TO CALL ME ABOUT MAKING PAYMENTS. THERE MUST BE SOMEONE WHO CAN HELP WITH THESE TYPE ON CONS. PLEASE STAY AWAY FROM THIS COMPANY. PUT YOUR MONEY IN SAVINGS AND USE IT WHEN YOU NEED YOUR CAR REPAIRED.
  • 0
    James
    I am in the process of puchasing some extended warranty service for my vehicle and someone from Consumer Direct Warranty Services called me and offered me a great deal....and i was seconds away from purchasing that warranty until i stumbled upon this website.....thank you very much for these great information.....my suggestion would also be that to put out  all the other companies that are using scams to get people to purchase their extended warrenty coverages......... I now have to start all over again to look for a new company.....any suggestions....
  • 0
    Good Times
    I got a letter today from Motor Vehicle Services,  when asked the name of company, Direct Warranty Services. pretty sure its the same as CDWS or just the same.  Same prices and coverages, as others in thread, talked to 4 guys before it ended.  I have seen Boiler Room.  Watch it and learn. But it was entertaining to play with them on the phone.  Hope they call back.
  • 0
    justgotscrewed2
    Purchased a warranty for  my used 2006 Honda Odyessey Touring, on 04/8/09. The van had 48,944 miles on it. Last week the AC compressor went out. Called the Claims dept. They told me to have the repair shop call them. The first thing they did was ask about the tires on the van. They then denied the claim saying non standard tires were on it. The Honda dealer proved the tires were original equipment. They next asked for the maintanence records and then denied the claim saying that I had not changed the oil in the "proper " amount of time.(according to them 3750 miles) due to driving  under severe weather conditions. I live in Southern California,very severe weather here (B.S.) After I informed them that there is no se4vere driving maintainance service listed in the owners manual and that the oil changes are regulated by a sensor system on the van I haven't heard anything from them.Just filed a complaint against them with the California Bureau of Automotive repair and will follow that up with fraud dept of California AG's office. Thank god I am only paying them monthly . I am going to have automatic payments stopped by the bank. I see them in court if the think they can collect any more money from me. Glad I found out about them after only 5 months!!!!!!!!!!!!!
  • 0
    raptor77
    I got multiple pressure sales calls for extended warrenty sales companies some form vehicle services inc. who sold me a policy with consumer direct warrenty services and has my found fradulant chages on my credit card I used to buy this policy so i closed that account. still investigating that. then when i mada a claim but they dropped me and I am out over $2000.Read the fine print in your contract if you ever see one form them.dont rely on vehicle services inc. to make your payments for you on the phone, they will screw it up and you will louse your contract and not get a refund.
  • 0
    pat
    Received yesterday in the mail “extremely urgent and time sensitive Final Notice”

    I gave them a call to ask the following:

    What warranty is expiring and what do they offer. And tell me about what coverage and at what cost?

    Answer: even though I have 94,000 miles on my 2003 vehicle they would
    “get special approval” for the high mileage.  They would be “willing” to take my credit card number, so that I could “start the benefits” today.
    Referred me to www.cdwsnow.com Ok, where are the benefits listed?

    Anybody see any red flags here?
    1.They “liked me” so much they would “find a special way” to get me coverage, even though they stated vehicles must have under 90,000 miles.  
    2.They would “allow” me “special approval” to start my benefits started.
    3.I could start today with just giving them my credit card number.
    4.“Extremely urgent and time sensitive Final Notice” doesn’t even have the company name of the insurance broker selling this service.
    5.By the way this letter was addressed to me or “current owner”. That should be a clue.
  • 0
    ABD
    THEY HAVE GOOD RATINGS WITH THE BETTER BUSINESS BUREAU SO WHY DON'T YOU ALL FILE COMPLAINS???
  • 0
    Angelia McConico
    I have filed complaints against CDWS.  They use an agent to sell, another company to bill and the BBB lets them out of the complaints because they don't directly collect the money.
  • 0
    Angelia McConico
    Unfortunately, doing any type of business with CDWS, Allied American Warranty or MEPCO Finance Corporation is a BIG MISTAKE!!!  Keep trying to collect, SUE THEM THROUGH COUNTY COURT IF NECESSARY (AND IT WILL BE). FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION. If everybody continues to complain, the FTC will have to respond appropriately.  I am so sorry for your sister.
  • 0
    Angelia McConico
    Cancel any accounts CDWS, Allied American Warranty or MEPCO Finance Corporation have access to and stop paying them.  Beware that any credit card you used with them for whatever reason was maintained on file and they will charge it without your knowledge or consent.  Have the bank reissue any cards you have exposed to them.  Hopefully, you did not provide them SSN information. FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION.  GOOD LUCK!!
  • 0
    Ckominek
    AUTO WARRANTY COMPANIES SCAMMING THE PUBLIC

    Consumer Direct Warranty Services (CDWS) of Redding, CA who maintains
    an office at 4425 East Sahara Avenue, Las Vegas, NV 89104, sells auto service
    warranties though dealers such AA Auto Warranty of West Deptford, NJ.

    When speaking to a sales representative you are told these warranties cover
    the Mechanical, Electrical, Optional Seals & Gaskets, and Labor of a failure.

    When you get the short form policy in the mail it seems logical listing all the
    major components of engine, transmision, drive axle, air conditioner, etc.
    Your are told to maintain the manufacturers service schedule. Sounds Ok.

    Now you have a failure (in my case the Transmission).  I take the vehicle
    to a GMC dealer on 11/5/09 and sign for a $130 diagnostic fee (covered in
    claim if accepted). You are asked for all documentation SINCE the warranty
    started (I offered more). A day later the service writer calls from the servicing
    dealership to tell you the claim has been closed because you did not follow the
    manufacturers service schedule. You send them more records previous to the
    warranty showing you have exceed this, they reopen the case.  

    The next day CLAIM CLOSED AGAIN. They could not read the mileage clearly
    on the service report. Get copy from the tire dealer who did the oil change
    from there accounting department and resend to reopen claim.

    The second day CLAIM CLOSED AGAIN. They claim no transmission service was
    done at 100,000 miles. True because it was done early at 60,000 mile BEFORE
    the start of the warranty. I provide the proof, nothing happens over the weekend.

    Monday after much back and forth CLAIM OPEN. They fax the service writer
    a form for me to authorize the tear down of the entire transmission for which
    I would have to pay $650 if the claim is not accepted. That would now put me at
    risk for $780 in addition to the $2,138 paid for the entire warranty.

    A local transmission shop quoted me $800 to rebuild it.

    CDWS has in spite of my continuing offers to provide what ever information that
    could be required repeatedly thrown road blocks to paying this claim.  After
    six days and counting how much faith should anyone have to sign for another
    $780 of risk money.

    My past warranty from INA was always processed in about twenty minutes.
    That is without requests for every oil change (whats that got to do with the
    transmission) or any paper work.

    It becomes obvious that CDWS has no intention of honoring this warranty.
    The service writer at the dealership tells me that this is now happening to
    lots of people all the time. According to the Better Business Bureau CDWS
    had 97 Claims against it and shows an 800# to its legal department. Numerous
    sites on the internet (such as RipOffReport.com) are loaded tales of unpaid
    claims.

    I paid the $130 to the GMC Dealer, picked up my car and will start to
    sue all parties involved.

    Charles Kominek

    Las Vegas, NV

    NJ Certified Teacher of Industrial Education and Automotive Technologies
  • 0
    Sandy from Nebraska
    Looks like we're all in the same situation. I purchased the warranty for my Navigator, and wouldn't you know nothing happened until after it was paid in full.  So my transmission went out right before Thanksgiving, I called my repair man and he towed it to the shop. He submitted a claim an the rejected it due to having 17 inch tires on it, they said I'm suppose to have 16.  I looked on the door panel an the manufactor sticker states 17 inch tires. Hooray I got them there, but then they want all the maintenance records, so I faxed them my receipts and the repair shop sent them everything they have.  They denied it due to being hand written receipts!!!! The person that does my oil changes does NOT have a computer system for his shop. But they denied it because of this.  I even had him send a letter to them stating this work was done and everything I sent them was true. But Nooooo they still denied it.  I paid $3,000.00 for this warranty that is now worthless.  I told them I wanted my money back, but then they again said, I'm not entitled to a refund because it has been more than 30 days from the purchase. So I am now talking to the Federal Trade Commission and my State's Attorney General. I'm going to do whatever I need to to get my money back and this straightened out. I have spent countless hours on the phone with CDWS and they keep telling me no.  I would like to tell the entire world what crap this warranty service really is. Maybe we should all get together an walk into their place of business that might get their attention, or stand on the sidewalk an protest.  Yep, you have it this little country girl is pissssst!!!!!!!.  We all work hard for our money!!!!
  • 0
    bayarea me
    CDWS is a scam. Their business is to deny claim all day everyday.
    They won't cover anything that's not broken to pieces or cracked, you can just forget about any worn or burned parts. They will tell you that part is not covered even if it is. They live to deny claim all day everyday.
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