50+ phone calls offering to extend my vehicle warranty

ComplaintsAutomotiveconsumer direct warranty services www.cdwsnow.com

Complaint

0
bill smith
Country: United States
caller fails to identify the company before asking for credit card information on an extended warranty.  I went through five levels of "approval" before reaching the closer -- but he failed.  When asked to be removed from the call list, the caller (representing Consumer Direct Warranty Services) refused to acknowledge my removal request and proceed to verbally abused me -- finally, he hung up on me.  Fortunately, I have an email from the rude individual, and have access to their network.  I've filed a complaint on the company via the do-not-call list.

Comments

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  • 0
    Kay G
    Hi Scott...i've contacted the Atty General.  my claim for a broken heater fan was denied because it's 'worn out'  not broken!!!
    they are thieves and liars and need to be stopped!!!
  • 0
    Mr. Sue CDWS
    Mepco;Bad, AA Auto Wanantee;Bad, CDWS;The worst!! I am srceaming CLASS ACTION from the mountain tops!! I'm all in...  I want my $2200 back NOW!!
    demarhomes@yahoo.com
  • 0
    Insurance
    Department of Insurance Slams Consumer Direct Warranty Services for Unlicensed Sale of Insurance
    Dilbert taps into consumer frustration with the comic strip posted below. Call it wry humor. But the California Department of Insurance doesn't think consumer fraud is funny. Whether they are referred to as "service contracts," "extended warranties" or "mechanical breakdown insurance," vehicle repair agreements are a big profit center for new and used car dealers. Telemarketers or internet schemes may tout them as well. Often such contracts are unnecessary. Even illusory. Some of these products are legal, but many are not. In the midst of a slick sales pitch, almost no one reads the prolix printed warranty form. That is a mistake Dilbert's "confusopoly consultant" wants you to make. Now the Department of Insurance is clamping down.

    For many years, car dealers have claimed that these after-market products do not qualify as insurance and they do not have to be licensed to sell them. That may change. On June 17, 2010, the California Department of Insurance issued a Cease and Desist order against Consumer Direct Warranty Services and related entities. You can read the Department's full press release here.

    Some dealer service contracts fall within an exception to the insurance rules. However, in order to exploit that loophole, car dealers must follow certain procedures, have back-up insurance, provide cancellation rights and comply with other regulations.

    "If you want to sell insurance in California, you must obtain a license, have adequate financial reserves and you must not deceive consumers," said Commissioner Poizner. "In order to protect California consumers, there are specific requirements for insurance companies seeking to do business in California. If companies do not abide by these requirements, they will not be permitted to sell insurance in our state."

    The Insurance commissioner's website goes a step further to promote consumer protection. Check out its "Guide to Auto Service Contracts and Agreements" here. If you have purchased a service contract or extended warranty that does not comply with these rules, contact us even before your car breaks down.

    All scam victims
    Please contact California Department of Insurance
    They are recording this case now
    David Richter
    1-916-854-5841
  • 0
    BEEN TO
    Truck has been sincethur dealership can't reach so today I call was given but number I paid in full stupid menow out another 800.00$
  • 0
    elvon bolden
    i have tried for 8 months to get my car fixed from this so call company and yes it is a scam. and thats not right i think everyone should get their money back in full.because i do want my money back in full                                                                                                                                                                                                        thank you
  • 0
    benz beauty
    They haven't made money on my policy.  My father took it out when he own the ML430 and just since he passed last April CDWS has paid over $4k in repairs. Seems like any insurance issue -- scam if you don't need it and great if you don't.
  • 0
    Chris Macon   530-673-9051
    I have a 1999 Ford Expedition and have purchased a warranty, Agreement Number MS4104780.  I am in the process of selling the vehicle and what to know if the warranty can be transferred to a new owner.  Please respond : e-mail bigtrenchdogs@yahoo.com
  • 0
    Charlie P
    I just got screwed buy these crooks - how do you complain to the Atty General? I was missing an oil change reciept!
  • 0
    Charlie P
    Do not purchase from CDWS - they will not talk to you live once you need them - scam all the way - I will try to figure out how to take them to court!
  • 0
    Genevieve Gray
    I just read you complaint letter regarding auto warranty company's scamming you. I had the exact same situation happen to me. I paid in full, filed a claim, was denied twice, ended up having to pay out of my pocket, had an attorney help me cancel and have been waiting for a refund since August 11, 2010. I just picked up a small claims packet. Its confusing to me. I want to know if I'm wasting my time with small claims, because I will never get my money back, basically they stole my money. I want to do something about, but don't know what i can do. On the small claims form, who am I sueing? Triple Warranty and CDWS? I have a PO Box address for CEO in Redding, but do I also have to get process server for Nevada? I need any help you can give me, anyone can give me. Thank you

    my email: genevievegray@yahoo.com
  • 0
    Genevieve Gray
    I just read you messgae on complaint wire, and I am in the same situation. I have been waiting for a refund since August 11, 2010. I don't know what to do, basically they stole my money an I am pissed, because now I need that money for down payment for a new car. I work hard for my money, I don't have money, and i want to do whatever it takes to rectify my situation. I paid in full up front for the warranty, was denied when i put iin a claim twice, cancelled my warranty due to breach of contract, and was told that they weren't going to refund me, because it wasn't in the contract. Plese let me know what has happened with your quest for your refund, because I need any help I can get. I just picked up a small claims packet, but after reading everybodies complaints it seems like thats not even going to do. What can I do?

    my email: genevievegray@yahoo.com
  • 0
    Ted Biele
    Your a lying sack of [***]. They do ANYTHING AND EVERYTHING to get out of the "warranty" claim.
  • 0
    derek
    I got scammed from cdws also! i purchased this warranty from these crooks in jan of 2009...i never had any problems on my car until last week...i submitted a claim and they denied it and deactivated my coverage and said i didnt have the vin, odometer reading on my receipt and i didnt sign the receipt...which was bs..we need to do a class act suit against these ppl!!! if anyone has started the process please include me in my mail address is djdroc1989@gmail.com thx!
  • 0
    Jim Christopherson
    Good luck, To take someone to court, you need to find a live person. If one is found, he/she, should not be alive. I have been dealing with a computer "it" for the past two weeks and am about ready to implode. This outfit is one of the largest scam jobs I have ever seen, and it is nationwide. And, the perps are using many different named companies to hide behind. The BBB is on to them, and the state of Calif. is on to them. However, the State has only told them to stop being crooks, or else. Maybe if the CDWS moved it's crooked operations to Mexico, we may se justice.
  • 0
    LEROY
    Direct warranty service sucks took me for 2500.00 please help
  • 0
    Pamela T
    I purchased this warranty in 2009, and just submitted paperwork and a $75. check to transfer this warranty to the new owner of my car.  I should get $1,500 back if there is no claim, at the end of the warranty.  They returned my check and information saying they needed all service information.  I was not filing a claim, just transferring to a new owner.  Now I cannot locate a number to call.
  • 0
    richard alexander
    U no I set back an read the things some well all of u are saying an I really fell like a damn fool I feel like all of u I'm canceling this [***] ASAP I'd rather work my ass of an pay it out of pocket an [***] my self than have someone eles do it an I don't feel love u guys for u completes thanks a million
  • 0
    richard alexander
    U no I was so mad earlier wen I wrote my first comments it should be agents the law. To have someone just sell [***] andont have any feelings bout taken ur damn money everybody let's do the same to them let's sell them some [***] an rip them off like they did us I got to get my money-backi got to talk to someone bout this
  • 0
    Louie Leon
    Hello , to whom it may concern, I would like to know many month I own on my warranty and send me news of our warranty if any , there is know way of knowing anything . Louie Leon
  • 0
    Louie Leon
    To Whom it may concern; the answer to my question , you can e-mail me at watzwildcatz54@att.net or call me at 831-588-6759
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