charge to my account
Complaint
nancy sanchez
Country: Puerto Rico
I recently took advantage of the free trial offert, and receive de sample. This promotions was to try the product for 4.99 and you charge to my credit card 74.98. that was free you shouldnt charge to my credit card. Please returned my money. The transactionj is MT10327009000001000003172 master card (aeela)posted 11/23/2010. Also I been cancellled the subscri[tion. You are take advantage charging to my account with triking and abusing me
Comments
Jerry
Less than a month later, I received another bottle and was billed $74.98. less than another month, another bottle and another billing for that amount on the old credit card! I called Lumiday and spoke to a very nice gentlemen to whom I explained my situation. He agreed with my proposal to send the 3 bottles back and have the costs taken off my credit card. At which point he cancelled any further membership Less than a month later, you've got it, I opened my credit card bill and there is a charge from Lumiday. This time however I did not receive another bottle. So apparently my membership was cancelled as far as receiving the product anymore, but not as far as being billed! So I called once again, spoke to a different person then I had the first time, and was told that I can't be reimbursed because I passed the 30 day period (what?) then he said this recent charge was 'taken OFF my card, not put ON it I explained that I was sitting here with the statement in front of me and I assured him the new charge had been put on, not taken off. He then said it's taken off. I said (twice since I didn't get an answer the first time) if he meant that on my next months statement this new charge would be taken off. He said 'yes, it already was' as though I were a very dense human being. I realized that I would get nowhere here, so I said 'thanks' and hung up. I am presently writing a letter to the company requesting they take 3 x $74.98, plus $5. For the initial bottle, which I also sent back. Hopefully I will see $229.94 DEDUCTED from my charge card next month! I think this is a naughty company .
To the lady from P.R. I apologize for anyone who would treat you, or anyone else that way. Not that it's my place to do so, however I wouldn't want you to think we are all that way. I hope your rip-off by Lumidays sellers is quickly rectified, as well as mine.