colonflow
Complaint
Susie Hunt
Country: United States
1)T.V. informercial for this herbal product. $9.95 for shipping and handling which is supposed to be a 30 day free trial offer. NOT SO. Recurrent shipments and charges are then charged to your credit card account.
2)2/2/2/2010-ordered product. Billed and charged $9.95-Shipping and Handling. Called 2/8/2010 to cancel. Order received 2/8/2010 and was returned unopened 2/8/2010. Without my express permission I was enrolled in several other "Up Sales" which I have had difficulty in canceling. You have several "LAYERS" of other "Offers" associated with the purchase of your product which I did not want and told the first customer service rep. She enrolled me anyway and told me I could cancel in thirty days. IF ANY OF THESE ENTITIES CHARGE MY CARD WITHOUT MY PERMISSION THE INTEREST RATE WILL GO UP. I WANT CONFIRMATION OF CANCELLATION
3)Up Sales are:
www.savingstogo.com
www.mymoneysaver.com
www.easysaverrewards.com
2)2/2/2/2010-ordered product. Billed and charged $9.95-Shipping and Handling. Called 2/8/2010 to cancel. Order received 2/8/2010 and was returned unopened 2/8/2010. Without my express permission I was enrolled in several other "Up Sales" which I have had difficulty in canceling. You have several "LAYERS" of other "Offers" associated with the purchase of your product which I did not want and told the first customer service rep. She enrolled me anyway and told me I could cancel in thirty days. IF ANY OF THESE ENTITIES CHARGE MY CARD WITHOUT MY PERMISSION THE INTEREST RATE WILL GO UP. I WANT CONFIRMATION OF CANCELLATION
3)Up Sales are:
www.savingstogo.com
www.mymoneysaver.com
www.easysaverrewards.com
Comments
scam !scam !! scam !!!
I immediately phoned the fraud section of Visa Debit. They told me that if this company withdraws funds from my account, they're systems have now been alerted and programmed to debit the money straight back into my account.
So if you have just placed an order, or have had funds taken from your bank. Simply call Visa, who should then adopt the same measures I have just explained.
Gosh, having to pay almost £150 every fortnight for a load of pills ... I doubt whether they were born yesterday, but there again neither was I.
Adrian ...
What do the Payment Services Regulations 2009 say?
On 1 November 2009, the Payment Services Regulations 2009 came into force.
By citing the specific parts that prove your right to cancel under law.
The law makes it very clear that card providers and banks have to stop recurring payments if requested to do so by their customers.
They also make it clear that the consumer can do this without having to inform the company who was taking the payments.
That's Payment Services Regulations 2009, regulation 55 parts 3 and 4.
The law also specifies that card providers and banks that fail to obey their customers' instructions must refund any payments that occur after the request.
Any fees that may have been incurred must also be refunded.
That's Payment Services Regulations 2009, regulation 61.
I had given my details for free trial but managed to cancel with natwest today.