False Advertisement and Hidden Charges

ComplaintsInternet ScamsPoster Pass.com

Complaint

0
Sheila Robbins
Country: United States
I signed up for 4 posters @2.00 each and was billed $32.48. I called to cancel the membership immediately 0n 10/18/07, they had already debited my account for another $48.00 which showed up after I had called. This charge was for two posters that I did not order. I called after the first charge and she said I could return the posters and I would be credited the original $32.48, I agreed to keep those not knowing they had already shipped 2 more for $48.00 more. The attorney general should shut down their web site.

Comments

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  • 0
    WN
    I have a similar story to everyone else, except I havent opened a single package yet, all five shipments are still in the box. Is there a way to return these posters and get a refund of some sort?
  • 0
    Jon
    It's been a month since I requested a refund and they've yet to give it to me. They sent me in the mail four complementary mugs. What a pain in the ass. And the posters finally came three weeks after I requested the refund, so they could have just not send the package. Instead, they forgot about the refund and sent it anyway. Now, when I call their number, nobody answers.
  • 0
    Denise
    I have been trying to a credit posted back on my account for three charges of $39.80 each which were charged to my account every other day...I returned the posters at the request of (Anna) I did not order via: UPS for proof of delivery which was received 5/15/09 at 1:25pm, I called 6/9/09 to see why I hadn't been credited yet (Marlene)and was told they up to 60 days to refund the money (from 5/21 when it was rec'd at their location not 5/15 because that was the return location???) I called back 7/23/09 after the 60 days were up and was told (Marlene) that there was a problem with the credit and it would be resubmitted and credited back within 5 to 15 days. Still no REFUND on 8/6/09 so I called back (Yolanda) said she sees where I called and at first she said it was already given to a supervisor to post and I should see the refund in 3-5 days. When I questioned my last conversation the story changed to "Well it was in the notes but never forwarded to the supervisor and the supervisor checked the list and I wasn't on it....not 2 minutes prior I was on the list....WOW I can't wait to see what is next!!! I have notified the BBB and I plan on taking this as far as I have too to get my REFUND!!!!!!!!!
  • 0
    barepause
    bbb.org is a good place to check out online bussiness. they give you a rating for the business. posterpass has a D+ might want to stay away from them.
  • 0
    Janice Smith
    This place needs to be shut down!!! I saw an add for 4 poster's with matching mugs for a total of $8.00. I read the terms of service very closely. It states that your first shipment may not ship for 10 days and could take up to two weeks to get to you. After you receive your first shipment you would be shipped and billed for two more shipments every month and can cancel at any time. I placed the order on a Friday night. On Sunday evening I checked my credit card statement. Posterpass.com had not only charged me $8 but $40.12 for another shipment bam back to back like that. And they do not answer phones on weekends  so I left a pretty heated message that I wanted the entire order canceled and for someone to call me back ASAP. First thing Monday morning a representative called me and told me that she was reversing the $40 charge and cancelling my membership but that I still had to pay the $8 because the order had already shipped. O.k. that was fine. I wanted the posters and the mugs so no big deal. WRONG! Today Wednesday the 12th I received my shipment. I was so excited to open the box and see the cool mugs. They were PLAIN WHITE MUGS. I was pissed. I called Posterpass and spoke to representative Nate. He said to me that the mugs are on back order and he was honestly not sure if they would ever get the mugs. Right as if I am that stupid to believe that. Well I guess I am that stupid because I signed up for Posterpass to begin with. So hey folks here is the deal. I bet there never were ant matching mugs ever!!!! Posterpass has been screwing people for years and had to find a new tactic. On top of that I checked my bank account-yeah they never credited the $40 back and I am now over drawn and owe an extra $35 over draft fee because of it. When I spoke to the supervisor, yeah she is school in IDIOT, but she refused to give me any information about who owns Posterpass and who her boss is. Someone needs to SHUT THEM DOWN!!!! So I called the Niles Bugle there out of Chicago (a little sleuthing on my part)! They may run a story on Posterpass because so many people have called. Keep calling them people. Keep complaining. Keep calling Better Business Bureau. Get these [***] out of business. They are nothing but a bunch of shiesty crooks!!! And anyone who works for them is a complete idiot!
  • 0
    Janice Smith
    Hey Jeff, Take A leap off a very tall building! Come back from the dead, learn to have some integrity, and get a real [***] JOB!
  • 0
    Jill Joe
    Dear Jeff,
    Can you explain why it is that you advertise 4 pretty mugs that match the posters and you send plain white ones and your borderline [***] customer service represenatatives state that they are pretty sure that there will never be any mugs?  That sir, is called false advertisement. And also Mr. Smarty Pants, are you aware that you'r company is breaching it's own terms of service and agreement when you do not provide what a person agree's to purchase. Are you also aware that you are in breach of contract when you charge people back to back $40 charges when they have not even received their first shipment yet?
    How do you even sleep at night? You make me sick and it is no wonder that the supervisors at posterpass will not give out the owners name to customers because whomever he is he would have been skinned by now.
    Eat [***] sir and have a splendid day!
  • 0
    Keeli
    I just read all the complaints from the beginning. I am almost through with a degree in Paralegal studies so there is good news with the posterpass people. They are not following through with their own terms and agreements and the law will protect people from places like this. If enough people come together on this a class action law suite can be filed against posterpass.com. I read one complaint in here by a woman who just suffered a stroke and had these people scam her out of a lot of money for someone who is on disability. What they are doing is using what they believe is a loop hole in contract law so they can pull the wool over everyone's eyes. The problem for posterpass is that breach of contract is based on performance and performance is decided on case by case basis. Because so many people have been scammed in the same way by posterpass.com if everyone comes together we can shoot these people down AND take the owner (whomever he/she is) for all they are worth in damages. The loop holes that posterpass think they are jumping through are getting more and more narrow because they have been made very well aware that people want to cancel.There is such a thing as phone records to prove this.  They are made aware that people have sent the posters back and they are refusing to pick them up at the post office. I can only imagine after studying contract law, that if enough people come together and file a lawsuit there is substantial evidence that proves posterpass.com is scamming people, breaching contract, and doing so in a very egregious manner. Their own terms of service can be used against them in court because people cancel and posterpass continues to send and charge for posters. Jeff of posterpass, I really hope you read this. Not everyone that you take advantage of is stupid just because they fall for your false advertising. And your terms of service go both ways.
    To everyone else, do not grow complacent with this. Follow through! File complaints with the BBB. Call the news papers and TV stations in Chicago. I am going to take out a full page add in a Chicago paper and tell everyone what posterpass is doing to people. Tell everyone you know. Send bulk emails. Post it to your facebook and myspace accounts. WE can shut these people down. We need to make an example of bogus companies like posterpass that scam and prey on innocent consumers. This country was not built on dishonesty...it just wasn't! HEY GUYS...LETS TAKE THEM DOWN!!!!!!!!!!!!!!!!!
  • 0
    Angry
    I too filled out their BS 4 posters for $4 and paid for the S&H charges as well as the $16 for the posters about a day or two later they charged me for $39.80 I immediately called and canceled they said they would refund me the 39.80 in the next few days, I received two emails, one confirming the cancellation and the other confirming the refund, but I have yet received anything and its been over two weeks since the emails. I've called back a few times and left messages and haven't received any calls back. I'm going to call them every day if I have to! This is such crap!!
  • 0
    Keeli
    I was able to get my money back and they also took care of the overdraft fee that was charged to my account because of their shady practices. It took several angry phone calls, but I did get in touch with a woman by the name of Rebbecca. She is the director of the supervisors at PosterPass (I believe that is her title). Anyhow she apologized immensely for all the trouble and for the way that her employee's handled the situation.
    Although I appreciate that Rebbecca took care of everything as she promised I will not be doing business with PosterPass in the future. I feel that the employee's are not trained well and simply do not care at all about the customers. I spoke to two supervisors prior to speaking to Rebbecca and it took me explaining that I am taking a contract law class and what they are doing is breach of contract and against the Uniform Commercial Code and a number of other federal statutes before anything was done for me.
    Keep calling you guys. Do not take no for an answer. Dispute the charges with the bank and follow through with the paperwork. (I know it is a huge pain in the butt). ALWAYS ask to speak to a supervisor, and if he/she says no or messes up ask for his/her boss. The lower people on the totem pole at PosterPass are complete idiots.
  • 0
    bev
    oh my god! thats it  those F**kers got me for %00 dollars! wtf
  • 0
    bev
    oh my god! thats it  those F**kers got me for %00 dollars! wtf
  • 0
    Alice Z
    You want to file a complain with the attorney general in IL, which is where the company is based out of. You also want to file a complain with the online BBB - Better Business
  • 0
    College Student's Mom
    I'm in the same boat!!  My daughter unwittingly ordered a poster for $2.00, but ended up with 4 shipments (@ $40.00 each!)!!  We sent the shipments back, but no refund.  She and I BOTH tried to cancel and get our money back (which the company said they would do), but to date haven't done anything!   DO NOT TRUST THIS VENDOR!!!
  • 0
    peel_is_dead
    hey everybody. i have good news and bad news: this company is OUT OF BUSINESS. it appears their shameless, deceptive, theiving and immoral "business practices" finally caught up to them. the bad news is i have no idea what this means for your refunds. good luck to everyone.
  • 0
    janie
    I too was scammed by poster pass.  I have called them once a week for 6 weeks and they promised me a refund by the 10th of October.  I still have not received my 104.00 refund.  I tried to call today and now it says their "office is closed" although it is still during their business hours.  They sent me 3 sets of unauthorized posters, even after I cancelled.
  • 0
    Brian Drab
    How do you know they are out of business? There is nothing on their website or phones to indicate this.
  • 0
    AngryEli
    To Credit Card Banker,
    You are partly right.  Everyone should read the fine print.  However, if you read the print as a layperson you would see that it is very misleading.  Upon sign up, though everyone seems to have signed up for different deals specifically, the general idea was the same: get 2/4/5/etc posters now and pay X amount of dollars (my case was 4 posters for $2/ea with no S&H) and cancel ANYTIME.  Proceeding orders will begin 2 weeks after your first shipment.  My first shipment just got here today (Oct 14th) when I ordered on the 7th.  My bank statement has an $8 charge for the 7th and then starts with the $39.80 and $79 charges on the 13th from two separately named collectors that are clearly one in the same - Poster Pass and Poster Warehouse.  My bank has been wonderful in helping me as they canceled my card today, got all of my information and are disputing the charges as soon as the $79 pending charge (separate from previously mentioned) goes through.   My calls to posterpass.com only got me sent to their voice mail.  The company fully intends to mislead customers.  

    While, yes, too good to be true is a cliche' for a reason, I feel you are chastising the wrong people.  I am not sure when it became the norm to chastise those who are trusting and accepting while condoning the actions and loop holes taken advantage of by greedy, sneaky businessmen.
  • 0
    AngryEli
    Interesting you should say they are out of business now as they just charged my account about $120 yesterday, the 13th.
  • 0
    rs11738
    They just charged my account on Oct 21st for $79 & I never authorized this.  I have never joined their club or whatever it is that they supposedly provide.  Calls to them have gone unanswered & straight to voicemail as well.  What a scam!  I am calling my bank to dispute this charge from them.
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