Husky Power Washer Complaint

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Complaint

0
Carol
Country: United States
In December we purchased a Husky power washer 1750, Since that time it was used exactly 4 times. It does not work, the on off swith does not work, the GFCI plug does not work.

I have made many attempts via E-Mail to contact this company ,and keep getting answers back from someone named Kyle One e- mail asks me if the fan is turning, another asks me to disconnect the hose then try it. Nothing resolving my problems.

The last E mail I received to day stated the following:" Dear Customer, Thank you for contacting us. i am sorry for the inconvenience with the unit and i hope for the best in the future Please feel free to contact us if you have any additional questions. Sincerely, Kyle

To me this is not a response to fix a problem of a basically new machine. My advise stick with Sears, at least they back up their products.

Comments

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  • 0
    Keith
    I have the infamous Husky hu80722 with no pressure. I have tried all of the solutions suggested.This piece of equipment is a joke. The ccompany that manufactures it should be sued out of bussiness. I think a class action case needs to be started against Home Depot and Husky for selling such a defective machine.
    Keith Willoughby
    n3560t@gci.net
  • 0
    jessica
    Yep I borrowed my boyfriends 2600 power washer (stored in our garage) to use at a friends now it doesnt have nearly the same power as when i used it 2 months ago - and my  future husband took note and I am shunned from ever borrowing another tool out of there - because hes sure it was me - Jessica Lee

    Let me know of any solutions you come up with - I'm seeing that everyone has the same darn issue!
  • 0
    bhive1356
    Since I posted my report I contacted Builers Square and after four e-mails back and fourth it was resolved. THANK YOU Builders Square.
  • 0
    LaVerne McIntosh
    I totally agree. I bought a 2000 psi Husky powerwasher & got one 2 hour use before blowing out O rings. JUNK JUNK JUNK
  • 0
    bosssreggie
    Bought 2600 power washer manuf in Feb 2008... is still in warranty? Same problems as others...used exactly about 1hour twice to wash house. Now engines runs great now pressure.. CAN customer service contact me at
    bossreggie@live.com for help. I am retired now and budget is tight. THANKS
  • 0
    Lance. Customer Service representative
    I am a Customer Service Representative at the Husky Power Washer Company.
    Please accept my apology for the issues you experienced with your 1800S Pressure Washer.

    Please contact us at 888-550-1606 or cservice@fna-group.com.
    Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you,
    Lance (CSR) at Husky.
  • 0
    Lance Customer Service Representative
    I am a Customer Service Representative at the Husky Power Washer Company.
    Please accept my apology for the issues you experienced with your 1800S Pressure Washer.

    Please contact us at 888-550-1606 or cservice@fna-group.com.
    Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you,
    Lance (CSR) at Husky.
  • 0
    Al
    my hu80931 quit working after 4 tries and still broke.. need help to fix or replace
  • 0
    Bob
    Shannon,

    I purchased another brand of pressure washer and cut my losses. Home Depot should do the same. I wasted nearly $200.00.
  • 0
    Jason
    I purchased a H2000 last year.  I would say up untill yesterday everything was fine.  Then the guts dropped out.  I pile of grease poured out of the bottom of the machine, not only causing a huge mess, but also staining my concrete that I can't powerwash.  I didn't abuse the machine.  I've probably used it 10-15 times.  

    I am trying to get thru to customer service right now, I'll follow up in just a moment.  

    They are sending me a label and they are going to repair or replace for free.
  • 0
    P. G. (Oklahoma)
    | 1 reply
    I just bought a Husky 2.4GPM 2600 psi powerwasher from Home Depot.  I didn't get an instruction manual since it was a return that was repaired (so they say).  Any help out there?
    • 0
      Matt replies to P. G. (Oklahoma)
      You can put in a search for parts. I was looking for a replacement spray gun and found this site which states they didn't have any parts for a couple of specific Husky models, but to contact your local Home Depot. And offered this link to download a manual
      http://www.mastertoolrepair.com/husky-parts-2 ... unbuhgreimdarc2

      Only problem is it doesn't list your model. But you should be able to find a similiar offer for your model.
      For everything else visit inbiz4life.com
  • 0
    tony g
    i bought a husky pressure washer hu80722 on 8-4-08 and used it 3 times around an hour each time and then stored it in my basement were it sat until last week when i tried to use it no water at all came out i cleaned the tip checked the hose all clear but found a white sulution at the connection i removed the jet,spring and valve and cleaned them know when i checked i get water but it comes out like a childs supersoaker not what i paid 300.00 dollars for it only has about 3hrs run time on it i know its about 2 and a half months out of warrenty the motor runs great who do i talk to home depo or husky or is this something i have to eat if so it dosent say much for eather company dose it i have shopped at home depo since they moved into the area at least 15-20 years ago thats going to stop if i don't get some help with this matter and mabe call chanel 29 for some help there has to be hundreds of people if not more that bought the same defective peice of crap at 300.00 a pop that adds up to alot of money that home depo and husky are beating us out of please respond
  • 0
    Ray F.
    Yep, I'm with all of you.  I bought the 1600, HU80220, exactly one year ago and I need a new hose and gun already.  I use it twice a month. I found a website that sells the parts.  http://www.ppe-pressure-washer-parts.com/husk ... re-washer-parts

    Home Depot couldn't find the parts.  They had a 1600 psi on display, but were selling 1700 psi from the floor.  The two hoses are not interchangeable.  Husky doesn't even have the item on it's website to buy parts.

    I guess the $70 for a new hose is worth it since it still works, but if the  pump or anything else goes wrong I'll get another brand.  I agree with some of the other comments that Home Depot should stop selling these.  They are absolutely damaging their reputation.  Wish me luck!!
  • 0
    Ray F.
    I can't complain now.  Went back to Home Depot, explained to them about the hose and wand issue.  Ends up the unit is made by Ryobi.  Called them, they said it was made by Homelite.  However, they had parts for it.  Home Depot thought I was getting a run around, took the items off the display and gave it to me.  That's customer service
  • 0
    Mike
    home depot pressure washers arent worth a [***]....sorry about the language but that is the best of the worst i can say about them...They really suck.
  • 0
    roger
    I purchas a Husky 26oo Power washer this year and used it a total of about 8 hr. Itried to use it about 3months later and it does not pump water at all
    a new pump is about $160.00 home depo was no help and I will list the still good motor on craigs list dont by a husky they are crap.
  • 0
    Red Miller
    I regretfully own a Husky HU80709 pressure washer, serial number: AM0591334, with a Courage XT-7 173cc engine.  I bought this specifically for the engine because I have come to believe that Kohler makes an excellent engine.  I wish I was right.  Since I purchased the pressure washer, I have only been able to use it three times.  The day after I bought it, I used it and it worked wonderfully.  The next time I used it, it would not start.  It had been about 2 months, so I thought it was me.  I brought it to the shop for repair under warranty.  When I got it back three weeks later, I used it then.  The next time I tried to use it, the thing would not start again.  Back to the shop it went.  Three weeks later again, I got it back.  Yesterday, I tried to use the pressure washer and what do you know, it would not start.  I checked the troubleshooting guide in the manual and everything checked out fine.  I replaced the gas and then tried to start it again only to find all the gas "pissing" out the air filter.  I could not make it stop.  So, if I take it back to the shop again, I will have bought a better pressure washer almost one and a half times over.
    If you want to buy one of these pressure washers, do yourself a favor and just run out into traffic.  It is faster and nowhere near as expensive.  Buy a real pressure washer and stay away from this crap.
  • 0
    K. Misak
    I have now owned 2 Husky pressure washers both purchased at Home Depot.  The first one was a Husky 2600, 2.3GPM, 160 cc, Honda engine.  This was a great pressure washer for about a year.  Started every time on the first pull I used it about 3 or 4 times a month.  Well, the last time I tried to use it the pump had gone out on it so there was no pressure at all.  I tried to fix it with no luck.  I just chalked it up to a lot of use and broke down and went and bought another Husky from Home Depot again.  The second pressure washer I purchased was a Husky 2600, 2.4GPM, 173cc Kohler engine.  This pressure washer too was great for about a 1 and a half.  It too started every time on the first pull.  About a week ago I went to use it and when I pulled the starter cord it snapped off in my hand.  I then proceeded to take the thing apart to repair the cord.... This was a little more difficult than I anticipated especially when the recoil spring came bouncing out.  I finally got it repaired and it worked again.  I just went out to use it again today, started on the first pull.  While using it I noticed something on the floor of my barn.  It was the pull handle, the cord had somehow gotten cut again.  I again took it apart repaired it and put it all back together again.  Started washing again and the dang thing cut thru the cord again.  I decided since I already had it running I would just continue to use it adding gas as I went with the washer running so I would not have to take it apart again.  Well, while I was washing I heard a strange noise and looked to see what it was... The pressure washer was spitting out chunks of plastic and metal.  I ran over there by the time I got to it is was smoking quite heavily.  I tried to turn it off but the on and off switch would not work.  About 2 seconds later the pressure washer burst into flames.  Needles to say..... I am done with Husky Pressure Washers.  I am now searching for a different brand.  Although they were great washers for a year or so.... I don't want to keep having to replace them.  I really feel they should last longer with the amount of money they cost.  Just to note: I also keep them up, cleaned and oiled and checked out!  I will NEVER buy another HUSHY!!!
  • 0
    K. Misak
    I wrote the message above.  I also went to Home Depot website so I could write the same review on the second pressure washer I had purchased.  I basically said the same things I did above.  The reason I did not review the first pressure washer is the fact they no longer carry it.  I just wanted to make other customers aware of the problems that I have with the product so they could save themselves a lot of problems and worry.  Well, I just received a message back from Home Depot telling me that they had rejected my review????  I followed all their guide lines did not use and foul language, I even mentioned that both pressure washers were great to start with and that they started on the first pull every time. I did not mention other products or Web sites, nor did I add email addresses, URL's, phone numbers or other forms of contact information.  I also did not make critical or spiteful comments on other reviews posted on the page.  I have been shopping at Home Depot since the basically opened their first stores in the areas I have lived.  I can not tell you how upsetting it is to me that they would not post my review.  It just tells me that Home Depot does not really care about products that do not work and they also do not care if they sell them to the public even though there is obviously a problem.  I can not tell you how much money I have spent at Home Depot.  This just shows me they do not want their customers to actually get information they could use to make a proper decision when looking for a product to purchase.  I also think I will no longer be shopping at Home Depot.  This makes me sad because I love Home Depot...
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