Husky Power Washer Complaint

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Complaint

0
Carol
Country: United States
In December we purchased a Husky power washer 1750, Since that time it was used exactly 4 times. It does not work, the on off swith does not work, the GFCI plug does not work.

I have made many attempts via E-Mail to contact this company ,and keep getting answers back from someone named Kyle One e- mail asks me if the fan is turning, another asks me to disconnect the hose then try it. Nothing resolving my problems.

The last E mail I received to day stated the following:" Dear Customer, Thank you for contacting us. i am sorry for the inconvenience with the unit and i hope for the best in the future Please feel free to contact us if you have any additional questions. Sincerely, Kyle

To me this is not a response to fix a problem of a basically new machine. My advise stick with Sears, at least they back up their products.

Comments

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  • 0
    sheila
    We bought a Husky HU80931 in 2007, we have used it very little and now our pump will not work. You spend alot of money for a pressure washer and you would like to have it running more than a few years. Its the worst investment we have ever done. It sprays water but it has no pressure. Really get irritated knowing we bought this to do things around the house and now we have nothning. Anyone have any suggestions on how to fix this? Please let me know.
  • 0
    Mike L
    I purchased a Husky HU80931 in 2007.  I've used it a few times to clean the fence and outside of the house.  As in previous posts, the water now sprays with no pressure.  I've checked to make sure all of the bolts are tight, and that there are no loose connections, but still no pressure.  I agree that when spending a lot of money on a pressure washer, you would expect it to last longer than a few uses.  I will NEVER purchase another Husky washer, and would advise anyone who reads this to do the same.
  • 0
    Chuck Garner
    Have you had any luck finding the part?
    We have the same problem and have not been
    able to locate anyone that can provide a replacement.
  • 0
    Tim
    I have a Husky Hydrosurge 1600 PSI Electric Pressure Washer and I just need to get a new "black retaining key" because the one I have is broke and keeps popping out when in use even though I try to tape it in place. Is there a national store that may carry these simple parts. I live in Colorado Springs, CO.

    Thank you,

    Tim
  • 0
    Customer Service Rep
    Dear Prakash,
    My name is Shannon and I am a Customer Service Rep for the FNA Power Washer company, that manufactured your unit. I sincerely apologize for the problems you have had with the Husky 1800 Power washer and I can help you.

    Please contact me directly by sending an email to corporate2@fna-group.com to get this resolved for you.  

    Sincerely,
    Shannon
    Customer Service Rep
  • 0
    Customer Service Rep
    Dear Amy,
    My name is Shannon and I am a Customer Service Rep for the FNA Power Washer company, that manufactured your unit. I sincerely apologize for the problems you have had with the Husky 2000s Power washer and I can help you.

    Please contact me directly by sending an email to corporate2@fna-group.com to get this resolved for you.  

    Sincerely,
    Shannon
    Customer Service Rep
  • 0
    Steve
    I bought a Husky HU80220 at Home Depot on 5/23/09. Only used a few times before leaking began on the wand handle. This year when I tried to use it, the leak is major and does not function well. Replaced the "O' rings, after that the manual says replace the wand. O rings did not fix the problem. I can't believe Home Depot will not intervene on our behalf.
  • 0
    DIXIE
    im going through the same thing with the same powerwasher but ive had mine for a few years now it will not even come on can anyone help me or tell me what to do to fix it ,,dixie3561@centurytel.net
  • 0
    chris
    bought husky hu80709 in late 2009 used in april 2010 to clean atv worked great about 30-45 minutes went to use in july 2010 carb is leaking gas after about 1min of use shut unit down and entire tank leaked out not very happy paid over 200 dollars for 45 min what a ripoff
  • 0
    shkantor
    The 1750 I have (used only a couple of times)has a handle that leaks like a strainer! Never did I even put soap in it. I would never buy a Husky again. What a rip-off!
  • 0
    victor
    im living in mexico and i buy a washer machine of 2000    pounds pressure husky brand brand new at the first time i use it start to leak and blows out a gasket
  • 0
    Dawn W.
    We too purchased the Husky 2000S Powerwasher last year and used it only one time shortly after purchase. We just started to recently use it for the second time,and after only about 15 minutes of use,the pump housing started spraying as well as leaking water from the bottom of the unit. Also there was a partial loss of pressure and the motor continued to run even after release of the trigger. We could also hear the air leaking from inside the machine. I sent an email to Home Depot June 19 and was referred to the FNA group who contacted me June 29 with a question which I answered. Have not heard anything from FNA group since. I sent another email through customer service on the Huskey website several days ago and still have not gotten a response. I work for a large corporation and if we handled our customers in this manner, we would surely be out of business. This is our second Huskey product, three will not be a charm. I recently received a new Home Depot credit card, I am cutting it up!!!
  • 0
    shkantor
    Bought a 1750 a while back and only used it 6 or 7 times. Never used the soap dispenser. Took it out to hose down the cobwebs on the house found a leaky handle. No reason for this! What did I buy? Seems like I am not alone. Avoid the name HUSKY because you are just wasting you hard earned dollars!
  • 0
    chris
    mine won't start at all.  have tried hitting reset button, getting nothing.  i know the outlet is ok...have plugged something else in.  what else should i try?
  • 0
    Husy Customer Service Team
    I am a Customer Service Representative at Husky Power washer Company. Please accept my apology for the issue you experienced with your 1750 Husky Pressure Washer.
    Please contact us at 888-550-1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you
    Husy Customer Service Team
  • 0
    Husky Customer Service Team
    I am a Customer Service Representative at Husky Power washer Company. Please accept my apology for the issue you experienced with your 2000 Husky Pressure Washer.
    Please contact us at 888-550-1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you
    Husy Customer Service Team
  • 0
    Husky Customer Service Team
    I am a Customer Service Representative at Husky Power washer Company. Please accept my apology for the issue you experienced with your 2000 Husky Pressure Washer.
    Please contact us at 888-550-1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you
    Husy Customer Service Team
  • 0
    Husky Customer Service Team
    I am a Customer Service Representative at Husky Power washer Company. Please accept my apology for the issue you experienced with your 1750 Husky Pressure Washer.
    Please contact us at 888-550-1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you
    Husy Customer Service Team
  • 0
    Husky Customer Service Team
    I am a Customer Service Representative at Husky Power washer Company. Please accept my apology for the issue you experienced with your 1750 Husky Pressure Washer.
    Please contact us at 888-550-1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you
    Husy Customer Service Team
  • 0
    Husky Customer Service Team
    I am a Customer Service Representative at Husky Power washer Company. Please accept my apology for the issue you experienced with your 1750 Husky Pressure Washer.
    Please contact us at 888-550-1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

    Thank you
    Husy Customer Service Team
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