Do not honor the warranty
Complaint
Diane
Country: United States
We purchased a Spring Air Mattress June 13, 2005 from Cajun Brothers in Conway, AR. One of the main reasons we purchased this mattress was the warranty. We noticed that the mattress was sagging (on both sides) where we sleep. Cajun Brothers came to our house, (February 2007), took pictures, measured the sag and sent them to Spring Air.
Spring Air replied that our mattress was not that bad. We needed to rotate the mattress. Not that bad? Is a Spring Air mattress supposes to be comfortable and not sag for 2 years only? That is almost $500.00 a year for a bed. I really do not think this is acceptable. We are very unhappy with this mattress. We are supposed to have a 100% warranty not to be prorated in any way.We have a king size Vienna pillow top.
I sleep on the right side in the summer and my husband on the left. In the winter, we switch. In my opinion, we are rotating the mattress. We are unhappy about the way we have been treated. If a mattress is sagging, IT IS SAGGING. It does not make any difference how much. If something is broken, it is broken. We do not want another Spring Air mattress; another one would probably do the same thing as this one has. We are truthfully tired of the hassle. We have lived with this for a year now its time something was done. We expect a refund from Spring Air.
Spring Air replied that our mattress was not that bad. We needed to rotate the mattress. Not that bad? Is a Spring Air mattress supposes to be comfortable and not sag for 2 years only? That is almost $500.00 a year for a bed. I really do not think this is acceptable. We are very unhappy with this mattress. We are supposed to have a 100% warranty not to be prorated in any way.We have a king size Vienna pillow top.
I sleep on the right side in the summer and my husband on the left. In the winter, we switch. In my opinion, we are rotating the mattress. We are unhappy about the way we have been treated. If a mattress is sagging, IT IS SAGGING. It does not make any difference how much. If something is broken, it is broken. We do not want another Spring Air mattress; another one would probably do the same thing as this one has. We are truthfully tired of the hassle. We have lived with this for a year now its time something was done. We expect a refund from Spring Air.
Comments
I used to work for these guys. Truth be told that if your mattress was inspected by Precise Mattress Inspection, your mattress warranty will be voided. I was told that whatever I did I MUST find a way to void the warranty! If there was not a stain put one there. If the client was watching me, and I could not find a plausable reason to void the warranty then and ONLY then should I recomend a replacement
2006 and the 10 year warrantee was a big part of the reason that I choose Spring Air. I called my local bedding place and they gave me the number in Texas. Texas gave me the number in Ma. Diane sent me my "options" and neither one of them looked good. Someone should be held responsible for this. Trust me when I say that EVERYONE that I know or come in contact with will be told about the terrible way Spring Air handles their business and not to buy their crappy products.
Within months the bed was sagging in the middle even though I rotated it every month as well as coils starting to poke through on the sides where my then 5 & 8 year old children would sit. My warranty was 10 years as well. I complained to Spring Air and was told to contact the seller for replacement. Seller was no help and referred me back to S.A, I could see I wasn't going to get anywhere.
I paid over $4,500 for the mattress, boxspring and a cherry wood sleighbed that turned out to be pine with a cherry finish. Not only did I get ripped by Spring Air I also got it from the matress wholesaler.
If anyone has ever seen the movie Office Space by Mike Judge... I wish I could do to my Spring Air what Samir & Michael Bolton did to the office copier!
7/27/10, and started giving us both back pain every morning starting
in June of 2011. We notified BEDLAND Mattress in the Town Square Mall,
Owensboro, KY where bought it. They sent a man to "check it" with a strip
of wood and a tape measure and told us it was the box springs and gave us a
new one. I knew that was not the problem, and the mattress still gave us
no good rest. It was still sagging on both sides, just like we told them
the first time. I called back to the store. They said they would send the
man back to re measure it. TO DATE, NOTHING! Don't buy any mattress from
Bedland In Owensboro, KY! They just try to mislead you away from the problem. On a scale of 1 to 10, I give them a score 00000!