Do not honor the warranty
Complaint
Diane
Country: United States
We purchased a Spring Air Mattress June 13, 2005 from Cajun Brothers in Conway, AR. One of the main reasons we purchased this mattress was the warranty. We noticed that the mattress was sagging (on both sides) where we sleep. Cajun Brothers came to our house, (February 2007), took pictures, measured the sag and sent them to Spring Air.
Spring Air replied that our mattress was not that bad. We needed to rotate the mattress. Not that bad? Is a Spring Air mattress supposes to be comfortable and not sag for 2 years only? That is almost $500.00 a year for a bed. I really do not think this is acceptable. We are very unhappy with this mattress. We are supposed to have a 100% warranty not to be prorated in any way.We have a king size Vienna pillow top.
I sleep on the right side in the summer and my husband on the left. In the winter, we switch. In my opinion, we are rotating the mattress. We are unhappy about the way we have been treated. If a mattress is sagging, IT IS SAGGING. It does not make any difference how much. If something is broken, it is broken. We do not want another Spring Air mattress; another one would probably do the same thing as this one has. We are truthfully tired of the hassle. We have lived with this for a year now its time something was done. We expect a refund from Spring Air.
Spring Air replied that our mattress was not that bad. We needed to rotate the mattress. Not that bad? Is a Spring Air mattress supposes to be comfortable and not sag for 2 years only? That is almost $500.00 a year for a bed. I really do not think this is acceptable. We are very unhappy with this mattress. We are supposed to have a 100% warranty not to be prorated in any way.We have a king size Vienna pillow top.
I sleep on the right side in the summer and my husband on the left. In the winter, we switch. In my opinion, we are rotating the mattress. We are unhappy about the way we have been treated. If a mattress is sagging, IT IS SAGGING. It does not make any difference how much. If something is broken, it is broken. We do not want another Spring Air mattress; another one would probably do the same thing as this one has. We are truthfully tired of the hassle. We have lived with this for a year now its time something was done. We expect a refund from Spring Air.
Comments
that sleeping is miserable we called mattress mart and the manager emailed
spring air. he was going to replace the mattress for us but spring air informed him that he was not a distibuter any more. spring air informed us of their procedures including pics and then if they agree to replace it we have to pay $150.00 i already paid $900.00 I'm not paying again.
This company needs to be investigated.
we rotated it like they said everything to the spec's but it just got worse we would wake up many times a night hurting and trying to find a comfortable spot with no luck. i looked online and found that we weren't the only ones with this problem in fact 99% of those who bought a spring air mattress want their money back and if you ask me that says a lot. i called spring air today and they emailed me the claim form to fill out and return so I'll have to get back on how they handle my complaint.
I must say though for anyone thinking of buying a spring air mattress You will be making a very expensive mistake, there is a serious problem with spring air and their products so don't be another post like me do your research before buying.
We bought our in January of this year (2008), for several months now, i feel like when we are in bed I roll towards the middle, and i'm lying in a rut. The matress was great for about a few months....I feel this mattress should last for great comfort more than6 months.....Last night was the last straw, i tossed and turned all night, and even had nightmares of going into the mattress store and demanding a new mattress, lol.. I called the store today and low and behold they don't carry spring air any longer, the mgr. is looking into warrantee info, but i may have to contact spring air myself, if they don't honor the warrantee any more. This is ridiculous, as it's not like we have children jumping on the bed, etc.....and we're not super heavy people...My back and neck pain are tremendous at night, didn't know why that my pains would subside during the day but were severe at night...these posts explain everything.
THEN I LAYED IN THE MIDDLE OF THE BED 71.3 EXACTLY. THAT'S 1.2 INCHES OF SINKAGE. LOL
LET ME SEE THIS GUY WHO'LL COME TRY AND TELL ME IT'S LESS THAN AN INCH.
If your Box is making noise something may be broke in there or maybe your frame doesn't have a center support beam. Look under the bed is the a beam running side to side or head to toe in the middle of the bed? Does it have at least one leg that comes down to the ground?
The warranty for ALL major brands is 1 & 1/4 or 1 & 1/2 in body impression. That means if you get up but the matt doesnt then it is defective assuming no stains are detectable on the matt.
You can test the box by putting the matt on the floor & sleeping on it does the "Roll" go away or decrease? If yes then something is wrong with the box.
Try this: lay on the floor flat on your back put 1 hand behind your back so that your knuckles our touching your spine at the L4-L5 backbones, about where your belt would be the biggest curve on your spine. Now bend your knees see how your spine straightens out putting pressure on your hand. Your chest, lower groin, & back muscles are alll relaxed. Now put your legs down 1 leg at a time see how the pressure eases up off your hand & all those muscles stretch? If it's a lot you need more cushion on your bed if its a little then you need less.
If your a side sleeper then roll on your side, see how your shoulder is jammed into your clavical that puts too much pressure onto your shoulders causing your arm to fall asleep making you toss & turn all night. If you have someone to help you, that person can get behind you & take measurements of the top of your neck to the floor vs your tailbone to the floor a 1/2 inch is acceptable. If he/she were to draw an imaginary line from the Top of your neck (a yard stick helps) across your back you would see that line running into your hip instead of lining up with your tailbone.
A mattress needs to keep MOST peoples back as alighned as possible, There are exceptions, a sway back being one.
Now go to your bed & try these test if there is too little cushion it will gige you the same results. If there is too much you will see a visible hammock when you lay down. This is not always a problem unless you have an injury or very tight back muscles.
If it is hammocking, hips lower than shoulders while you are on the bed & you can not exchange for a more solid feeling mattress, then take a thick blanket or thin pillow & place it between the matt & box just about where your hips are to flatten out your spine.
BTW I don't work for Spring Air but I do sell them as well as Simmons & other brands.
The deeper the crown the more that speaks to your cudleling habits older folks King size beds develope it faster & deeper than younger peoples mattresses. After 23 years of marriage it looks like the Great wall of china at my house.
Remember one thing STAINS void a warranty on a mattress & the vendors will look for them. So if you see any stains then you need to get them out or hire a professional to remove them.