Do not honor the warranty

ComplaintsHome & GardenSpring Air Mattress

Complaint

0
Diane
Country: United States
We purchased a Spring Air Mattress June 13, 2005 from Cajun Brothers in Conway, AR. One of the main reasons we purchased this mattress was the warranty. We noticed that the mattress was sagging (on both sides) where we sleep. Cajun Brothers came to our house, (February 2007), took pictures, measured the sag and sent them to Spring Air.

Spring Air replied that our mattress was not that bad. We needed to rotate the mattress. Not that bad? Is a Spring Air mattress supposes to be comfortable and not sag for 2 years only? That is almost $500.00 a year for a bed. I really do not think this is acceptable. We are very unhappy with this mattress. We are supposed to have a 100% warranty not to be prorated in any way.We have a king size Vienna pillow top.

I sleep on the right side in the summer and my husband on the left. In the winter, we switch. In my opinion, we are rotating the mattress. We are unhappy about the way we have been treated. If a mattress is sagging, IT IS SAGGING. It does not make any difference how much. If something is broken, it is broken. We do not want another Spring Air mattress; another one would probably do the same thing as this one has. We are truthfully tired of the hassle. We have lived with this for a year now its time something was done. We expect a refund from Spring Air.

Comments

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  • 0
    Gina
    I have a King pillowtop mattress that is 13 years old and doesn't sag AT ALL!!!!!!!
  • 0
    Disappointed
    Bought a Spring Air in April 2009 and by May it was making an awful noise when one gets into the bed or turns.  The store we bought it from would not stand by the product because they no longer carried Spring Air. Three months later, the bed is even noisier which makes for a great night's sleep.  Sounds like crushing cardboard - which is maybe what it's made from!
    What has happened to pride of workmanship and standing behind products?  Called Spring Air's number and keep getting voice mail.  Unbelievable!  Wish I had read these reviews before making the purchase, but at this point, is there any bedding company out there that is trustworthy?
  • 0
    Laraine
    We also bought a Spring Air Back Supporter Mattress Feb 17,2006 this started canoeing in the summer of 2007 this is only 3 years old i found out they went bankrupt and stumble across this site with other people going thru the same crap i am the place i bought from didn't have any idea what they are going to do with the warranty's i contacted 20/20 on this hopefully something will happen soon
  • 0
    Jerry Reece
    Purchased a Spring Air mattress in Marietta, GA about 6 years ago. Today, the mattress sags on both sides with routine rotation. We now live in Greensboro, NC and have been told the following: One, that for any warranty, we would have to take the mattress and box springs to the factory for review, Second, we are told that Spring Air basically works as a franchise operation and we will have to deal with the Georgia factory/franchise.

    What a unique way to dodge a warranty issue! It seems there is no corporate responsibility.....and oh by the way, the corporate organization filed bankruptcy to avoid this responsibility. How nice......what a piece of crap.
  • 0
    Bedding Guy
    Please contact Spring Air International at 617-884-2300 ext 2816. They will rectify this situation if the warranty claim is valid.
  • 0
    Bedding Guy
    Please contact Spring Air International at 617-884-2300 ext 2816. They will rectify this situation if the warranty claim is valid.
  • 0
    Inzombiak
    Most of these complaints, including my own, are not talking about mere body impressions. We are speaking of a definite sag in the mattress. Body impressions are one thing but when the mattress sags in the middle of the bed where no one is sleeping then it can't be a body impression as you stated. Futhermore, when I was sold the Spring Air Plush mattress the sales person told me that this mattress would be the best choice for my body size (petite, 90 lbs), for the health of my back, it would not sag, and there was a ten year warranty. After 6 months I called Spring Air to replace the mattress because of the sags and the inspector stated that the hollows in the mattress were not deep enough for them to replace it even though the sags were clearly visible.  
    By the way, I hope you don't talk to your customers with the attitude that you displayed here. Remember that you are replying to consumers, everyone will eventually purchase a bed and that purchase may be from you.
  • 0
    Lindy
    What exactly is Spring Air's Warranty???  I have sagging both sides of a King, uncomfortable to say least. Pd $1200!!!  Boscov's.  In addition to sagging the material has separated from the mattress on the underside.
    Will try calling # you suggested.  Thanks
  • 0
    Wish I had known
    I thought it was just me - or rather my mattress.  I bought it two years ago and after one year noticed it beginning to sag in the middle.  And it has gotten worse - to the point where it sags about1.5 inches.  Called JC Penney and they said they would send out a claim form within 3-5 days.  Next day they called back and said someone would contact me about coming out to see the mattress.  From what I have read, however, am thinking it is just a futile step.  And I bought the bed because I was told by the sales person that the warranty was excellent.  Perhaps I should use it to fill the sag!
  • 0
    Sleepless with SpringAir
    I too am in the same boat. Purchased a Spring Air mattress and after 6 months it started to sag. We filed a warranty claim in April and it was approved. We submitted a check for $150 which was cashed to Epopus - the third party vendor for processing warranty claims. Then Spring Air files for bankruptcy subsequently so does Epopus. I finally track down Diane who tells me she will have Eric Spitzer call me to let me know what to do. He never calls. Called Diane again at Spring Air and she tells me to call Laurie Webster in Utah who is never there! I am getting the run around and it sounds like everyone else is too. I found this on account on twitter @springAirsucks. It sounds like there are lots of people in this same boat unfortunately.
  • 0
    Advice for some with sagging problem
    For those of you experiencing sagging problems- please consider that an inferior bed frame could be a very real cause of your misery.

    Do yourself a favor and read the brochure that came with your set. Look at the pictures of frames that your manufacturer recommended for use with their product. Then take a look under your bed. Make sure you have a STEEL frame with center support legs that extend from the frame to the floor. If you have a sleigh bed or other decorative bed, you need a steel support rail kit with center support legs from a furniture store that is inexpensive and easy to install. It's unfortunate that so many people spend big bucks for a mattress set and then totally ignore or cheap out on the frame it is supposed to be placed on.

    This will not apply to all situations but replacing an improper frame could possibly correct your sagging problem if you haven't done too much damage.

    You wouldn't expect to own a car for 1,2,3 or more years, never maintain or put oil in it, and then demand that Ford, GM, etc. drive to your house and hand you a brand new free car because you never bothered to read the instructional brochure and follow the manufacturers requirements. Or would you?
  • 0
    Kim
    We purchased our Spring Air "Nantucket' for $ 1200.00 on sale in 1/05. It is killing our backs. We have rotated it. Nothing helps. It sags. We do have a spot on it, but not where it sags. Any suggestions?
  • 0
    response to Kim
    Kim, did you check the frame your Nantucket set is sitting on? Do you have a good quality bed frame? Do you have support legs under the center of that heavy mattress set?
  • 0
    Gina
    I don't have a sag in the middle, as a matter of fact my middle is nice...it's actually more of a speed bump because of the sag spots on either side of it!! So what kind of frame malfunction should I be looking at for that??
  • 0
    sleeping great on my bed for 10 yrs
    As I wrote, the advice regarding frames was not for all situations. There are so many people complaining of a huge sagging hole in the center of their bed. You see this same complaint all over the internet for just about every mattress manufacturing company out there.
  • 0
    Yet, another victum
    Hello...I am another victum of the Spring Air and Epopus failure.  I also sent a check for 150 to pay for the matress freight.  Fortunately, El Dorado Furniture made the necessary arrangements and replaced the matress, 100 dollars later.  Now, I am like many other people out of 150.  If anyone knows about how to get my 150 back, please send an email to elgordoalexramirez@hotmail.com.  Thank you!
  • 0
    What is customer service
    Perhaps if the company produced a better product there would be no room for complaining. Instead there may be great praise for a product well made. Perhaps then the company could have expanded or atleast remained in business. Not the complainers fault, look to the company.
  • 0
    sad and sagging
    My grandmother purchased a queen spring air midwest comfort caress backsupport mattress in 03.2000+ A bed that cannot be flipped so they turn it. She recently alerted me she thought it would be time to buy a new mattress, I informed her that her mattress should still be fine. We live in seperate states and even when I visit I've never examined her mattress. That is untill the end of july. WOW she has sagging so bad you could hide a small person in the hole make the bed and never know any different.She purchased a new mattress that has yet to be delivered so I thought I would inquire on the warranty of current spring air but it looks as though that would be a huge waist of time.Thank You for the postings.
  • 0
    chuck
    do you know of any mattres recalls for spring air?
  • 0
    Jbaum
    Thanks I will try this number. my story is similar to all the rest.  sagging mattress only 2 years old and paid $2000. Can't seem to get a hold of the company. I spoke to someone a long time ago they email me the packet to fill out about the defect and I took all the pictures.  I have a couple more questions and have been unable to get a hold of them again. My husband just wants to buy a new mattress from another company, but I don't want to give up. It is BS
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