Complaint

0
Judy
Country: United States
I found this complaint on-line and my scenario was exactly the same.

I received a call with a recorded voice saying the call was from "Card Services" telling me that I needed to "act now to save money on my credit cards or the offer would expire."  Then I was given an option to press a number to be connected with a live operator and the option to press another number to stop receiving any more "notifications".  I pressed to speak to the "operator" to ask why they're calling me since I am on the Do Not Call list.  She hung up on me immediately.  I tried to call the number back, but the number I tried was disconnected.

Comments

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  • 0
    ticked in jersey
    When I got a call on my Cell from "Card Services" I press 1 before the robo message was finished and got to talk to a rep. She was piss with the company because she has to work 40 hours for 2 weeks straight to get paid. If she was off a week then she dosen't get paid. She told me that the company was based in Casselbury FL. A suburb of Tampa. Next call I get I'll ask what rate I can get for a half million dollar debt that has a 10% rate. Or maybe, "I'm trying to verify where to send my payment for my card"
  • 0
    al
    I was just looking at this thread when they called I asked them what they wanted but the woman wouldn't say she just kept pumping me for information she said for my own safety I would have to confirm some thing and i told her
    not to call me any more doubt if that will happen though the recording that comes on first says; This is not a sales call !  we have important information that will save you money on your credit card interest blahh and soforth. they made some reference to Bank of America and a credit card I used to have four years ago.when I asked them what they wanted they wanted once again she hung up.
  • 0
    Larry
    What you could always try is get the number to your local senator, or governor, or representative, then when they call, talk to them..... explain that though you don't have a balance, you know someone who is really struggling, and could use their help, and give them your senators, governors, or representatives number.  I bet if they started getting calls, something would get done about it.
  • 0
    Peter
    Exact same scam happening here. I played along giving all fake information and old canceled card numbers so I could keep them on the phone as long as possible trying to gain information. I've listed what was said below. This is a full blown scam and there's got to be a way to stop not just the calls, but the fraud and theft they must be getting away with since they are good at this scam. It's quite the computer scam to get around the caller ID system and give a fake disconnected number, these guys are PROS.

    They claim to be: "Card Services Company"
    they instill some fear in you because they imply they are connected to your bank or credit cards and are just trying to help.
    The caller ID number that is actually disconnected: 253-382-9903
    Claimed to be in Miami, Florida

    This is most illegal part - when you ask for a callback number so you can get your statements and call them back - they give you a REAL NUMBER for VISA that VISA does not have any connection to them, and my VISA rep says these calls are growing every day. They gave me 800-847-2911 which is really VISA, but not these scammers.

    The caller ID Name field gives a long code - not sure if this will ever help: V61415252500017

    DAMN I'd love to help take these [***] down.
  • 0
    Susan
    These awful people call me constantly with different numbers each time. I did press one once and told them I was on the do not call list and to stop calling me and some rude man hung up on me. There must be something that can be done to get rid of this pestilence.
  • 0
    Billy Goates
    | 1 reply
    If you want information on this scam and the people behind it I recommend checking out these websites:

     http://onthespotblog.com/the-hunt-for-rachel-at-cardholder-services/

     http://www.dslreports.com/forum/r26458611-Sca ... calls-revisited

    The players we know that are now involved, including names and cities are:
    Ambrosia Web Design LLC, Chris Ambrosia, Mesa, Arizona
    American Debt Negotiators, Ran David Barnea, Boca Raton, Florida
    Associated Accounting Specialists Inc., William R. Page, Port Saint Lucie, Florida
    Castle Rock Capital Management, Roy M. Cox, Laguna Niguel, California
    Concord Financial Advisors LLC, Lee Cestine, Mesa, Arizona
    Financial Services Solutions LLC, CEO Unknown, New York, New York
    PHL International, Mark Burton, Deerfield Beach, Florida
    Premiere Debt Solutions, CEO Unknown, Orlando, Florida
    Red Leaf Capital LLC, Leroy Castine, Mesa, Arizona

    I have received more than 150 (I have them documented) calls from these scum sucking criminals. I have filed more that 50 complaints with the FTC however due to the fact that they hide behind spoofed numbers I doubt that they will ever stop any of them. They ask for up front fees and charge your credit card without performing any services.

    A special thanks to a reply from MGD at dslreports.com which gives great insight as well:

    "Some on your list have already been the subject of FTC action, such as Roy M. Cox of Castle Rock Capital Management. Not surprisingly, many are habitual repeat offenders, and are the subject of multiple FTC actions. FTC action is grossly inadequate in these cases. The millions of unsolicited "Heather" "Rachel" et all, Card Services robo calls will not begin to subside until these criminals are charged with Federal Felonies, are convicted and subjected to significant jail time.

    Civil action by the FTC against such criminals is totally ineffective. All of those involved know that they are violating FTC regulations. The FTC prohibits unsolicited calls for any kind of debt / interest rate reductions which require up front fees, period, and that is what these robo calls are about. The FTC civil actions have been nothing more than whack-a-mole interference. Which is why numerous individuals are the subject of repeated actions, despite signing prior agreements that prohibit future involvement. The FTC levies huge fines, then rescinds them based on inability to pay. The FTC settles for the minimal cash on hand, and enjoins them from future "telemarketing". The criminals sign off, then go right back to business. The entire operations are clearly criminal, intent to defraud, etc, and should be dealt with in criminal court and not by civil actions.

    The banking system is also at fault here, without merchant accounts and ACH processing these criminals could not collect the scammed funds. Though the criminals use obfuscation, layered corporations, multiple bank accounts and offshore stashing, patterns of obvious fraudulent activity become apparent after a short time.

    If you are interested in obtaining useful tracking information on the callers, I suggest another angle in the conversations. Act very interested in the rate reduction scam, as you have multiple high interest cards with large balances. Tell them that you don't give out card numbers in response to unsolicited calls. However, tell them that if they provide you with a verifiable number that you will then call them back and provide the info.

    Since many of the operatives work on commission they will provide direct contact numbers if they believe you are serious about completing the deal. Verified return phone numbers are an excellent tool in tracking the people behind the operations.

    Many of the inbound robo call numbers are spoofed, as most of the bolierhouses, both off and on shore, are using Voip SIP Trunks services. Throwaway DID numbers are also used. Some of the robocalling is operated by the end use scammers directly. Others are contract services who earn a referral fee once you are transferred to the scammers.

    In a follow up post I will document one group associated with the Rachel "Card Services" and the pond scum, including a lawyer behind one of the operations. Follow the money ..... track the recipients ... and take a close look at the processors and banks involved."
    • 0
      denise Alexander replies to Billy Goates
      Add key one solutions to your list. Phone number is 888-599-7112. This one starts off with Ann from credit card solutions.
  • 0
    Fil
    Been a few week now and no matter how many times I hit "1" to be removed I still get the call at 4:15am  Hawaiian time. 971-220-1984. Fk. If it wasn't soo early I would try to fick with these people. I hope they burn in a jail cell and get dry raped repeatedly in every hole.
  • 0
    DeletedMedia
    Try to keep a log of each call.
    Record the "reps' saying their B/S if you can.
    Tell them- they have been recorded, & for them to look forward to hearing their stupidity on youtube.
    This has gotten us the longest period of peace and quiet ever, since this crap began!!

    Also, The following has been reported here on complaintwire;

    Targeted Business Solutions
    Phone: 208-258-2255rsmg.net Ryan Michael Moses, Melissa Marlene Wilcox, Melissa Marlene Moses, G. Michael, Jack Lusk, Targeted Business Solutions, Boise Urban Liaison Magazine, Riverside Media Group LLC, Timbercrest Vacation Exchange, Spectrum Commercial Funding, Credit Justice Services, Green Saver Enterprises, RPD Medical. Beware of these scumbags! Do not do business with these ex-cons. These people operate a telemarketing scam "Rachel from card holder services" that serves as an ID Theft Ring. Buyer beware!!! You will have credit cards issued in your name that they will use! Ryan, Mike, Melissa and Jack WILL steal from you and DESTROY your good name. If you care about your reputation, credit score and assets, avoid these people. They do business under aliases of Sean, Tyler, David, Michelle, Marcus, Marshall, Scott and just about every other name one can conceive. The telephone numbers are: (877)533-3727, (407)376-0799, (407)295-1238, (208)965-8191, (208)919-9765, (208)514-6765, (208)571-7554, (208)369-4829, (208)561-2269, (208)209-3427.Ryan is from Waterloo, Iowa but now operates out of Boise, Idaho. His various websites are: http://www.riversidemediagroup.net/, https://mobile.twitter.com/RiversideADTeam, http://www.facebook.com/rmmoses, http://www.linkedin.com/pub/melissa-wilcox/2a/2a7/472, http://www.linkedin.com/pub/ryan-moses/1a/521/979 Additional address is: 8566 W. Salt Creek CT., Boise, Idaho 83709AVOID GETTING RIPPED OFF by these scumbag con-artists!
  • 0
    NobodysFool
    To anybody else who has received this call, I had one today, but this time they forgot to block the business name it was coming from. The name that came up on my caller ID was MONMOUTH THEATER, Monmouth Theater Box Ofc
    (207) 933-9999
    Main
    Monmouth, ME 04259.  

    I called the Monmounth, Maine police and reported the call, and they told me to also call my local police department and give this information to them for the detective division to follow up on. My local police were very familiar with these people.
  • 0
    hihitler
    save thier # for a few hours and blow them up with star 67 and call them back plenty of times
  • 0
    cypsplace
    Get these calls at least once a day. finally acted like i was really excited. asked for a call back number it belonged to simmons goldman publishing co. so much for that idea. X-(
  • 0
    Here are two of them
    | 2 replies
    Here are 2 companies that are behind some of these calls:

     America's Reading Choice ,  4501 Circle 75 Pkwy SE, Atlanta, GA 30339, (770) 293-0150    Teresa Boughton  (404) 552-3111  or her partner Mingai  404-437-0333   .
    Also operating as WorldWide Concepts Inc,  4501 Circle 75 Pkwy SE, Atlanta, GA 30339  
     (Spoofing Phone # 971-220-1032 and 360-529-6177)

     GW Timeshare Services, 701 N Hermitage Road, Suite 26 Hermitage, PA  
       Steve Nagy 724-979-4345
       Also operating as Groupwise Inc, 151 N Hermitage Rd, Hermitage, PA  and TS Solutions     (Spoofing Phone # 832-377-3059)

    Why not give them a call and let them know how valuable their service is to you!!
    • 0
      denise Alexander replies to Here are two of them
      | 1 reply
      Theres 3 companies. Key one solutionsisthe third. Phone number is 1888-599-7112. I've already callthem 9 times.
      • 0
        TVrana replies to denise Alexander
        So i fell for the scam and now I can't get my money back from these people.  Any ideas?  Have any of you had an success in getting the $700 back from them.
  • 0
    R Kalman
    These scammers call me 2-3 times a week on my T-Mobile Samsung cell phone and on Friday I received a call from these clowns and asked the person to remove me from their list and he simply hung up on me.  Great customer service is the last thing I should have expected from these scum of the earth telescum marketers!!!   Grrrrrrr!
  • 0
    Denise Alexander
    | 1 reply
    The company is Key One Solutions. The Customer Service Number is: 888-599-7112. It starts off automated, but a live person eventually does pick up. I decided togivethem a taste of their own medicine so  I've called them 9 times so far. I suggest everyone do this. Pass it on.
  • 0
    Ed
    it works, keep up the calls to this number for now.
  • 0
    Don m
    I filed a complaint and I received a reply that they couldn't do anything because the backlog is to large.
    Just be aware and don't give out any information.
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