AIRLINE BOOKING SCAM
Complaint
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
Comments
I booked by ticket and cancelled it, so they told me (after two hours waiting on the phone) that they are going to refund me with $1054, but they will take in advance $250 penalty then they will refund me the $1054 after two to four weeks, ... after waiting more than 2 weeks they refund me just $800.
I am trying to contact them to ask but nobody answer the phone (more than 3 hours yet).
I am working very hard to get my money, and those thieves get my money easily.
Please re-think so many time before even touch this company.
I will try to explain my situation to the credit card company or to the lower to help me.
Lied to me, costing money and refuse to reimburse for their admitted mistakes !!!
Class action lawsuit anyone?
email to:
randrews@cheapoair.com
subject-BLOG AND YOUR 7 DIGIT BOOKING NUMBER
Next day (today), I checked my account, and it said I had no booking. I double-checked and saw that I did copy the itinerary they gave me. I called one number, and the guy who answered told me the flight is sold out and I don't have any booking. I told him I have a charge on my card. He told me the charge should only be $1. I told him it was the full amount, and asked what happeend and if I still had the flight because I had already made accommodation plans and work itinerary for the trip. He hung up on me. I did give him my phone number so I knew it wasn't a dropped call because he never called back.
Tried a different COA number. The lady pretty much said the same thing, was a little bit nicer, but just told me to call Virgin myself. I called them, and it looked like I didn't have a booking. After spending a while on the phone with me, however, they saw that I still had a booking and resent me the confirmation email and #.
Next time I see a deal on COA, I'm calling the airline directly, cause what's the point? I almost got charged on my card and assumed I didn't have the flight.
Regards
CheapOair.com
randrews@cheapoair.com
Regards,
CheapOair.com
randrews@cheapoair.com
If you would like me to research this for you, please email us at feedback@cheapoair.com, and include your 7 digit booking number.