AIRLINE BOOKING SCAM

ComplaintsScamsCheapoAir.com

Complaint

0
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".

On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.

A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!

Comments

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  • 0
    Jim
    I booked a ticket and found a cheap flight transiting through Canada. I was dead frozen when the lady at check in counter told me I required  a visa. the visa required  24 hrs to go through. after explaining  the situation  to cheapoair the gentleman  goes like "so what do you want us to do". They scammed me a lot of money  having to pay a whole bunch of fees .to get another ticket
  • 0
    Robert Callahan
    This morning around 4am (PST) I Robert Callahan, made two round trip tickets to fly to the South and after making the reservations, I found out, I could not change a doctor's appointment at the VA Hospital. I called back within 45 minutes as per a previous Representative stated, if I cancel within 24 hours, I will not be charge a a cancellation fee.When I called back, another representative was rude and told me she will charge me on my credit card $100.00 . I find this company to be miss leading, as my fiance was listening to the first call and she heard the first representative stated , no cancellation fee if canceled within 24 hours. The second rep, state that did not happened. The lie with their heavy accent and rude behavior. I am filing with the BBB. I wish I knew anyone who have a class action law suit, I would surely join in on the suit.  The commercial about this company is a bold face lie, they scam off of people by $100.00 here and there .
  • 0
    cheapoair
    Dear Mr. Callahan, our apologies for the inconvenience. We do have a cancellation policy and is stated on our website above the submit button, and above the flights on our availability page. If the original agent told you there is no cancellation fee, we will certainly review the call and go from there. At this time we do need the 8 digit booking number so we can access the reservation.
  • 0
    Virginia Creitz
    I always use cheap o air and have not had these problems, they seem fine to me and l feel good priced
  • 0
    Denver
    | 2 replies
    Wow. Wish I would have read these stories before I booked with cheapoair. Identical story to everyone above me...its baffling that they still scam people like this.
    I booked a flight and suddenly I received an email stating that "the airline" changed my flight to including a 32 hour layover in Colorado. I was told that a refund would be requested from the airline, then after pressing the matter they referred me to the insurance company that was handling my tickets. Needless to say...i never received a call back and the insurance was unable to reimburse for this reason. After several days I called back and demanded something be done to fix my flight back to what myself and cheapoair had agreed upon. The only options they had were to charge me a couple hundred extra dollars to maintain our original agreement.
    STAY AWAY FROM CHEAPOAIR
    • 0
      cheapoair replies to Denver
      | 1 reply
      Please provide the 8 digit booking number so that we may assist you with the schedule change. Our apologies for the inconvenience.

      CheapOair
      Customer Support
      • 0
        Hello replies to cheapoair
        Yeah right
  • 0
    candis perrault
    i have used this company for years and I travel at least four times a year.  They have always been reliable one hundred percent for me and that includes when i have called back due to my own errors or not adding in my frequent flier number etc.  They have always been courteous and helpful.  So I cannot join your party bashing here.  I see no scams but if you believe you are scammed then keep it to yourself and find another person to work with.
  • 0
    Warren Washington
    I was trying to do a simple name addition to my flight and was given a fraudulent email address to do the change. Now I'm stuck with a ticket that I can't use and have no idea what to do about it.
  • 0
    GEorge
    Cheapo Air never states their model in their ads, ever noticed that? They just say, go ahead, be cheap.
  • 0
    Rxx
    I've bought a number of tickets thru them without a serious problem. But if you make a change there is a Large fee.  Better to buy direct from airline because you only have one ticket number, I cheaper change fees, I etc. but I would still use them if I am doing trips in multiple airlines. You can shop the combinations at one website
  • 0
    Never use the Cheapoair company
    The giftcard my sister purchased for me was $300 and due to BS loopholes, this company wont let me use it. The money is in limbo. Five minutes after I realized that I was charged a full amount, I was on the phone for hours trying to get someone to help fix it. Nobody was helpful and it was a lot of waiting around for nothing to change. Ended us cancelling the ticket (paying a fee!!!!) and booking on Student Universe. I highly recommend any other booking site. This company is chock full of scam artists.
  • 0
    carl
    booked a flight with them  then checked credit card invoice for a Canadian flight bought in Canada was charged us dollars so was more than  airline  tired to get refund told I can't cancel or change any thing
  • 0
    ShivaG
    Got e-mail confirmation of booking with a ref # on Aug 8, 11.11 pm - 3 days letter another e-mail - saying, that fare is not available to call - I call and hear 'the Cr. Card was not validated" - No airline gives a confirmation without the Credit Card Validation - any mistake the card is rejected.- CheapO Air offered the fare while they did not have one- to offer something to sell which you do not have and which you cannot procure 100% as promised is called FRAUDulent offer.
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