AIRLINE BOOKING SCAM
Complaint
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
Comments
03/18/2011 11:13:12 Renee Andrews
Dear Mr. Hayden, I have tried the phone number you have provided in your previous email so that we can discuss the BLOG POSTING you have submitted, however, the phone number rings to a fax machine. In order to better assist you, I need to actually know what it is you are trying to do, so I can find the best solution for you. I would like to point out that the tickets cannot be extended outside one year from the original issue date, that is not a CheapOair policy, but an airline policy. So the original ticket you bought for travel May 2, can be canceled and travel completed upto Feb 19, 2012 to use the credit. Now if you want a ticket for next year July 2012, you have to wait 11 months our before that can be purchased, the airlines do not have schedules that far out. Please contact me at 866-636-9088 ext 9600 or email me if that is convenient. I would like to discuss a satisfactory resolution, as well as removing the posting from wwww.complaintwire,com. Regards, Renee CheapOair
randrews@cheapoair.com
randrews@cheapoair.com
feedback@cheapoair.com
Wow we are ready to go I thought. The next morning I got up and found email that there had been problem issuing my ticket. Called and called, telling me nothing but they are a scam. They asked me to call a number and push 2 which is rebooking and pay 289.00 for another flight.
What it is is they are booking a flight that lands but does not land 45 min before the connecting flight take off. This means they claim this is an illegal flight and can not print the ticket.
But they offered me the same ticket again at the higher price. Sounds like a scam to me.
They can tell me O I am sorry, but you can just tell my daughter this when she gets off the bus after 36 hours.
MARISOL MALDONADO
WESTPALM BEACH FL
MARISOL MALDONADO
WESTPALM BEACH FL
escalations@cheapoair.com, please provide your 7 digit booking number, along with the details of the query. This is our priority customer service team that takes on unresolved issues that our customers are still having.
Regards,
CheapOair.com