AIRLINE BOOKING SCAM
Complaint
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
Comments
I will admit I was a little nervous after booking, so I immediately went to the airline's website and my confirmations were there... I could choose my seats. So, it all seemed legit!
I can promise you, I do not work for them. I have a full-time job that keeps me plenty busy. But, I felt compelled to respond because my experience was completely the opposite of what some have described. I know there are always good and bad experiences with customer service.
I called my airline directly and they confirmed there were indeed seats available and offered to help me. The result was that I only had to pay 200 dollars, and did not have to change my return flight as I was initially told.
This airline is a ripoff that provided poor service, and tries to make passangers pay an exhorbitant amount of money to change flights. I in no way recommend them, and suggest people file formal complaints to the Better Business Bureau as I plan to do.
As i began to research more flights I saw a similar flight for $212 so clicked on it and it brought me to a $818 ticket. How the hell can they get away with that crap? I'm calling the bank to block any money going out to cheapoair.
That is why you talk positive (false) about them