AIRLINE BOOKING SCAM
Complaint
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
Comments
A. CHEAPOAIR will sell you a cheap, nonrefundable ticket.
B. CHEAPOAIR fails to send confirmation of your flight.
C. When you call CHEAPOAIR the operator will put you on hold or not answer, or answer and put you on hold
again and again until you hang up, frustrated.
D. When you call the Airline (COPA AIR) directly, they know you're a CHEAPOAIR sucker and they
will continue with the fraud by asking if you want to cancel your flight and work directly with them.
E. If you fall for this, the airline (COPA) will then cancel your flight and then rebook you at DOUBLE the cost of
the original ticket.
F. If you don't take the flight because of the HIGHER COST, they then claim to give you a CREDIT for another flight
somewhere else or at a later date.
G. When you return to rebook they either don't have any record of the booking or they just refuse to honor the
credit.
H. CHEAPOAIR IS A RIPOFF! I LOST $800 ON THIS FRAUDULENT SCAM!
F. . . YOU AND THE HORSE YOU RODE IN ON! THIS SO-CALLED COMPANY SUCKS AND YOU KNOW IT.
YOU'RE OBVIOUSLY PART OF THE SCAM.
CHEAPO THIS FF,
LC
CheapOair.com
Renee Andrews
CheapOair.com
Regards,
CheapOair.com
WOW!!! look at all the issues, and this isnt even the only link with bad complains of this comapny. if you click on this website under airline complaints, sooo many different posts about this website. on 1 page of complains, this website appears majoraty of the time.
yea, people have bad experiences, and often its the consumers who blow stuff out of perportion.
being charged canclation fees is 1 thing, but being charged to cancle if your plane gets cancled is unacceptable.
what seems to be the very key issues with this company is
- they dont send out a conformation, or your conformation gets lost, yet you still get charged
- they take a redicuous long time to refund you the money if you chose to cancle because your flight got cancled.
- many people say they get a email saying their flight is not available to book...their friggen website should be up to date and actually book [***] when you click, book/ not later. thats really bad
i was going to fly from toronto to japan, for 800$. you can forrrrrrrrrrrrget that! no way. not worth the risk.
WOW!!! look at all the issues, and this isnt even the only link with bad complains of this comapny. if you click on this website under airline complaints, sooo many different posts about this website. on 1 page of complains, this website appears majoraty of the time.
yea, people have bad experiences, and often its the consumers who blow stuff out of perportion.
being charged canclation fees is 1 thing, but being charged to cancle if your plane gets cancled is unacceptable.
what seems to be the very key issues with this company is
- they dont send out a conformation, or your conformation gets lost, yet you still get charged
- they take a redicuous long time to refund you the money if you chose to cancle because your flight got cancled.
- many people say they get a email saying their flight is not available to book...their frigggggen website should be up to date and actually book shoot when you click, book/ not later. thats really bad
i was going to fly from toronto to japan, for 800$. you can forrrrrrrrrrrrget that! no way. not worth the risk.
Regards,
CheapOair.com