AIRLINE BOOKING SCAM
Complaint
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
Comments
randrews@cheapoair.com
email: randrews@cheapoair.com
place blog in the subject line
tickit price 1459.30
after cancal the ticket they carghe my crdit 350 more
so be the price 1800 in my credit card
That was only the first problem. I called back within 24 hours to change the reservation. They were going to add a bunch of fees onto it--even though it was within 24 hours. So I told them to cancel the reservation. She said she would and said I would be refunded within 48-72 hours.
9 days later the tickets have still not been refunded. I used the chat feature, waited for about 15 minutes, and was finally told that someone would call me. They never did. I tried again. Still no one contacted me.
Finally tonight I decided to stay on the phone until I got some answers. I was on the phone for over an hour. The first representative asked me if I wanted to confirm my reservation. I said, "No, I cancelled it over a week ago." He said that it was still active. Well, I got a bit upset, asked to speak to s supervisor. All of the representatives I spoke to at Cheapoair overspoke me, would not listen, kept talking over me and not letting me talk.
I asked to be transferred to a supervisor, and was told that the next person was one. I had to go through everything again. He admitted that it showed that I had cancelled the reservation within 24 hours, but that the tickets were not cancelled with the airlines. He said I could get a credit. I told her I didn't want a credit; I needed a refund. He said it wasn't possible because it was beyond 24 hours.
I asked him if he was a supervisor. He said no. I told him I had asked to speak to a supervisor. He said that I would have to hold. I did for another 5 minutes or so and finally got someone named Percy who said he was a supervisor. We kept on back and forth and he said he would try to help me. I told him no, that he needed to fix the mistake that Cheapoair made. He refused to acknowledge any mistake on Cheapoair's part. He kept saying that they would TRY to help me. Finally he said he would research it and get back to me within 5 days. I protested until the end of the conversation, but he wouldn't budge.
This is an awful company, totally lacking in any customer service skills and basic tact. They will not listen. All of the representatives kept talking over me and not allowing me to finish a thought. And now I may have lost about $1400 in airfare because of their mistake that they are refusing to acknowledge.
randrews@cheapoair.com
Regards,
Randrews