AIRLINE BOOKING SCAM
Complaint
CHRISTINA
Country: United States
CHEAPOAIR.COM is definitely a very poor company and I strongly urge ANYONE reading this to NOT use there "service".
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.
A few hours go by and I did not receive my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run around and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!!!!!!
Comments
lowest airfair, always sent me the confirmation by the next day and everythig went fine with the flights and reservations. Maybe just lucky, but I'm not normally!!!
One is on hold forever and can never seem to reach their billing dept.
From what I researched then, this is pretty common with CheapoAir. This has got me worried.
CheapoAir customer service... WAKE UP!!
Hirel Gala
+1 972.971.8018
Regards,
Randrews
Appreciate this.
Hirel
Regards,
Randrews
CheapOair.com
Needless to say, I will never use Cheapoair again, and probably not United Airlines either. I will tell everyone I know (and I know a lot of people) about this experience. I will fly Southwest whenever possible; they have a very sane and fair policy when it comes to changes in plans.
Regards,
randrews@cheapoair.com
randrews@cheapoair.com
Oh and customer service, they don't know the meaning of it! Do uourself a favor and stay away from this company. Do yourself a favor and stay away from this company. There are enough unsatisfied consumers consumers. Don't add yourself to the list!
CheapOair.com
I'm well educated (law school and business degree) but was played by these scumbags like a novice. If it can happen to me it can happen to you.
Book directly with the airline or hotel if possible and avoid a similar nightmare.
Leroy
2. Cheapoair sent no confirmation
3. Cheapoair sent no itinerary
4. Cheapoair would disconnect my phone call and then not answer when I called back
5. Cheapoair did take my $800, ruined my vacation and cost me another $1,000 in other expenses.
6. Cheapoair put the blame on me when they sold me a ticket designed to fail
7. Cheapoair worked in concert with Copair to foul-my-flight!
8. Cheapoair will probably rip you off as well
9. Cheapoair seems to be structured as a internet scam operation
10. Cheapoair seems to bend the truth and then point the finger back at you as if you have scammed yourself
11. Cheapoair will offer you a credit to quiet you down but then not honor that credit (see Cheapoair credit offer
to me) in paragraph below
12. It's no accident that most complaintants have similar stories - Cheapoair seems to want to scam as many people as possible with as little effort as possible, in the shortest time, for the greatest return on its investment.
Will I, for the 2nd time, try to book a flight using the credit for $800 dollars that they have offered? They wouldn't honor it on my first attempt. Well maybe, but only if they won't credit my card for the $800, or send an $800 check to cover my loss. . .I'm waiting for a fair resolution - a resolution that doesn't entail subjecting myself to the same demeaning, frustrating and time consuming experience of traveling through Cheapoair again.
email to:
randrews@cheapoair.com