The worst customer Service by far
Complaint
Andy M.
Country: United States
Contacting Quicken loans was the worst mistake i have made. The "Mortgage specialist" who i dealt with was very unprofessional and very nasty. Because i decided to take my business elsewhere to get a better mortgage loan and look out for myself Quicken loans decided they where going to rush all the paper work without my approval and lock in a rate.
They constantly harassed my family by calling even after we told them we were taking our business else where. As a result of this Quicken loans decided they were going to keep my deposit which i think is unethical. People do not take your business to Quicken loans as you can see my experience and other negative complaints you see on this page are proof of bad customer service
They constantly harassed my family by calling even after we told them we were taking our business else where. As a result of this Quicken loans decided they were going to keep my deposit which i think is unethical. People do not take your business to Quicken loans as you can see my experience and other negative complaints you see on this page are proof of bad customer service
Comments
Is the deposit refundable?
In most cases, this is a non-refundable good-faith deposit. However, it can be refundable if:
• Your loan application is denied (less any actual costs incurred)
• If your property securing the mortgage loan is located in California, Illinois, New York, North Dakota, Washington, West Virginia or the District of Columbia, we may only retain the actual costs of the appraisal and credit report (for Washington only the cost of the appraisal) and refund any excess deposit to you whether or not your loan was denied or withdrawn. For New Jersey - second mortgage loan applications do not require a deposit.
•
• http://www.consumeraffairs.com/finance/quicken_loans_mortgage.html
• Bob of Sullivan MO (02/21/09)
This is an update to my original complaint filed earlier this month. I notified my Visa card that I had received no consideration and no accord of satisfaction for my $400 deposit with Quicken Loans. Now, those two quoted terms are legal jargon and hold lots of power.
• In other words, if you receive nothing (no consideration)for your money it is 100% illegal for anyone to keep your money. Secondly, if there is no meeting of the minds, (accord of satisfaction) then legally a contract cannot be enforceable.
• My Visa company rescinded the $400 transaction and credited it to my account along with any interest that had accrued over the weeks. So I was made whole. I strongly advise those who also had their credit card debited for a sum of money but were refused a loan to do likewise. Make sure you include the two terms in quotes above so they have a legal reason for rescinding the credit card debt.
thanks
Recently I decided that it was time to begin the process to refinance my mortgage in order to take advantage of the low 30 year fixed interest rates. I went on the website http://www.lendingtree.com and filled out an application for refinancing. Lending Tree is a multi financial intermediary which presumably connects borrowers with several commercial banks and mortgage companies making them in effect compete for customers. I learned about Lending Tree from my local National Public Radio (NPR) affiliate, WFCR.
Quicken Loan was one of the companies that contacted me promising to beat the competition interest rates and other terms of a 30 year mortgage. I provided all my financial information to Quicken Loan and the necessary information about the house which I wanted to refinance. Immediately I received a letter via email from the loan executive, Ms. Christine Wilkerson, congratulating and informing me that I was approved for the 30 year fixed rate mortgage I applied for. I was excited about the opportunity because my mortgage payments would have fallen by 300 dollars a month with a 30 year fixed interest rate of 4.25%
But Quicken Loan "customer service REP" or "mortgage loan executive", Ms. Christine Wilkerson, mentioned to me it was procedural that the mortgage applicant deposit $500.00 or more to Quicken Loans via credit card and that the $500.00 would be reimbursed to the applicant upon closing.
Quicken Loans sent a gentleman from a " Optimum Appraisal" who apparently is fraudulent contractor to Quicken Loans to the house to appraise the value of the house a couple of days later. After the appraiser’s visit several days passed and I never heard anything from Quicken Loans, so I grew a bit concerned. I called Ms. Christine Wilkerson and asked her why I have not heard anything from Quicken Loans. She mentioned she was about to call to inform me that my house was appraised at a value much less than the refinancing amount. Thus the management had no choice but to deny me the conventional mortgage. I protested that it was not possible because the house was appraised a few months at much higher value. I called Realiable Appraisal which did the appraisal and was told by the client service that the appraisal is the property of Quicken Loan and that I could not have access to a copy..
I emailed Ms. Christine Wilkerson a couple days after that conversation and demanded my deposit back and she said via email to me that the deposit did not work that way. Ms. Christine Wilkerson mentioned over the phone that if I deposit another $1,887.54 she could get me another loans and of course upon "close" I would be reimbursed. That is when I realized that Quicken Loan was a big fraud stealing money from vulnerable and hard working Americans. I am filing a lawsuit against Quicken Loans and Ms. Wilkerson in addition to my complaints with the Federal Trade Commission and the Attorney General Office.
It appears that I will not get reimbursed my 500 dollars. I have a suspicion that Quicken Loans is a company that is fraudulently colluding with some "appraisal companies" to steal people’s money. I am very upset about Quicken Loan’s deceitful behavior and would like their deceitful practices ended. They are literally a big SCAM stealing from hard working Americans. PLEASE DO NOT GIVE YOUR MONEY TO THIS SCAM; CALL YOUR ATTORNEY GENERAL AND THE FEDERAL TRADE COMMISSION. I AM WARNING YOU; QUICKEN LOAN IS A BIG FRAUD
Recently I decided that it was time to begin the process to refinance my mortgage in order to take advantage of the low 30 year fixed interest rates. I went on the website http://www.lendingtree.com and filled out an application for refinancing. Lending Tree is a multi financial intermediary which presumably connects borrowers with several commercial banks and mortgage companies making them in effect compete for customers. I learned about Lending Tree from my local National Public Radio (NPR) affiliate, WFCR.
Quicken Loan was one of the companies that contacted me promising to beat the competition interest rates and other terms of a 30 year mortgage. I provided all my financial information to Quicken Loan and the necessary information about the house which I wanted to refinance. Immediately I received a letter via email from the loan executive, Ms. Christine Wilkerson, congratulating and informing me that I was approved for the 30 year fixed rate mortgage I applied for. I was excited about the opportunity because my mortgage payments would have fallen by 300 dollars a month with a 30 year fixed interest rate of 4.25%
But Quicken Loan "customer service REP" or "mortgage loan executive", Ms. Christine Wilkerson, mentioned to me it was procedural that the mortgage applicant deposit $500.00 or more to Quicken Loans via credit card and that the $500.00 would be reimbursed to the applicant upon closing.
Quicken Loans sent a gentleman from a " Optimum Appraisal" who apparently is fraudulent contractor to Quicken Loans to the house to appraise the value of the house a couple of days later. After the appraiser’s visit several days passed and I never heard anything from Quicken Loans, so I grew a bit concerned. I called Ms. Christine Wilkerson and asked her why I have not heard anything from Quicken Loans. She mentioned she was about to call to inform me that my house was appraised at a value much less than the refinancing amount. Thus the management had no choice but to deny me the conventional mortgage. I protested that it was not possible because the house was appraised a few months at much higher value. I called Realiable Appraisal which did the appraisal and was told by the client service that the appraisal is the property of Quicken Loan and that I could not have access to a copy..
I emailed Ms. Christine Wilkerson a couple days after that conversation and demanded my deposit back and she said via email to me that the deposit did not work that way. Ms. Christine Wilkerson mentioned over the phone that if I deposit another $1,887.54 she could get me another loans and of course upon "close" I would be reimbursed. That is when I realized that Quicken Loan was a big fraud stealing money from vulnerable and hard working Americans. I am filing a lawsuit against Quicken Loans and Ms. Wilkerson in addition to my complaints with the Federal Trade Commission and the Attorney General Office.
It appears that I will not get reimbursed my 500 dollars. I have a suspicion that Quicken Loans is a company that is fraudulently colluding with some "appraisal companies" to steal people’s money. I am very upset about Quicken Loan’s deceitful behavior and would like their deceitful practices ended. They are literally a big SCAM stealing from hard working Americans. PLEASE DO NOT GIVE YOUR MONEY TO THIS SCAM; CALL YOUR ATTORNEY GENERAL AND THE FEDERAL TRADE COMMISSION. I AM WARNING YOU; QUICKEN LOAN IS A BIG FRAUD
Recently I decided that it was time to begin the process to refinance my mortgage in order to take advantage of the low 30 year fixed interest rates. I went on the website http://www.lendingtree.com and filled out an application for refinancing. Lending Tree is a multi financial intermediary which presumably connects borrowers with several commercial banks and mortgage companies making them in effect compete for customers. I learned about Lending Tree from my local National Public Radio (NPR) affiliate, WFCR.
Quicken Loan was one of the companies that contacted me promising to beat the competition interest rates and other terms of a 30 year mortgage. I provided all my financial information to Quicken Loan and the necessary information about the house which I wanted to refinance. Immediately I received a letter via email from the loan executive, Ms. Christine Wilkerson, congratulating and informing me that I was approved for the 30 year fixed rate mortgage I applied for. I was excited about the opportunity because my mortgage payments would have fallen by 300 dollars a month with a 30 year fixed interest rate of 4.25%
But Quicken Loan "customer service REP" or "mortgage loan executive", Ms. Christine Wilkerson, mentioned to me it was procedural that the mortgage applicant deposit $500.00 or more to Quicken Loans via credit card and that the $500.00 would be reimbursed to the applicant upon closing.
Quicken Loans sent a gentleman from a " Optimum Appraisal" who apparently is fraudulent contractor to Quicken Loans to the house to appraise the value of the house a couple of days later. After the appraiser’s visit several days passed and I never heard anything from Quicken Loans, so I grew a bit concerned. I called Ms. Christine Wilkerson and asked her why I have not heard anything from Quicken Loans. She mentioned she was about to call to inform me that my house was appraised at a value much less than the refinancing amount. Thus the management had no choice but to deny me the conventional mortgage. I protested that it was not possible because the house was appraised a few months at much higher value. I called Realiable Appraisal which did the appraisal and was told by the client service that the appraisal is the property of Quicken Loan and that I could not have access to a copy..
I emailed Ms. Christine Wilkerson a couple days after that conversation and demanded my deposit back and she said via email to me that the deposit did not work that way. Ms. Christine Wilkerson mentioned over the phone that if I deposit another $1,887.54 she could get me another loans and of course upon "close" I would be reimbursed. That is when I realized that Quicken Loan was a big fraud stealing money from vulnerable and hard working Americans. I am filing a lawsuit against Quicken Loans and Ms. Wilkerson in addition to my complaints with the Federal Trade Commission and the Attorney General Office.
It appears that I will not get reimbursed my 500 dollars. I have a suspicion that Quicken Loans is a company that is fraudulently colluding with some "appraisal companies" to steal people’s money. I am very upset about Quicken Loan’s deceitful behavior and would like their deceitful practices ended. They are literally a big SCAM stealing from hard working Americans. PLEASE DO NOT GIVE YOUR MONEY TO THIS SCAM; CALL YOUR ATTORNEY GENERAL AND THE FEDERAL TRADE COMMISSION. I AM WARNING YOU; QUICKEN LOAN IS A BIG FRAUD
This kind of business shall be punished and stopped.
Be realistic, you lie you lose, potential customers and potential customers that would refer you. Word of mouth is very strong. Especially in the times we are in now.
We recently began researching refinancing our current home loan and we stumbled upon quicken home loans. We spoke with a representative and went over some figures over the phone. Everything looked very promising so we gave the representative our credit card number after being assured that it would only be charged if we signed digital documents which authorizes them to move forward with the loan process and to cover the cost of an appraisel.
In conjunction with quicken loans we were also working with a local lender who ended up being able to lock us into a better rate and was more convenient for us to work with. We immediately called and emailed the agent we had talked to at quicken and told her that we would not be moving forward with quicken loans. We never signed any documents nor did we get a home appraisel from them, however four days later (after telling them we didn't want to move forward our credit card was charged $750.00 for services NEVER rendered. We are obviously disputing the eroneous charge and filing a formal complaint with the BBB.
Here's another great link we wish we had known about prior to talking to quicken loans.
Consumer complaints about Quicken Loans
There is no way that you dealt with the same company that wouldn't take no for an answer and charged me $750.00 for services I never received.
AS FAST CASH WILLEY.
I EXPLAINED TO FAST CASH WILLEY I WAS SHOPPING AROUND FOR INTEREST RATES TO REFINANCE MY RESIDENCE.
FAST CASH WILLEY TOLD ME HE NEEDED A $500.00 DEPOSIT ON MY CREDIT CARD TO GET THINGS STARTED, HOWEVER THIS DEPOSIT WOULD BE REFUNDED.
FAST CASH WILLEY CALLED ME AND TOLD ME HE HAD A GOOD FAITH ESTIMATE AND ENSURED ME THERE WAS NO POINTS BUT WHEN I OPENED UP THE DOCUMENT I OBSERVED APROXIMATELY 2.0 LOAN ORIGINATION POINTS.
I QUESTIONED MR. WILEY ABOUT THIS AND HE TOLD ME HE WAS ON VACATION AND THAT I COULD CALL "NATE" WHO WAS HANDLING THE LOAN.
I CALLED NATE AND HE TOLD ME HE WOULD REVIEW OUR CONVERSATION AND GET BACK TO ME.
NATE CALLED BACK AND TOLD ME THAT HE WOULD CHANGE IT AND WANTED ME TO GO ON LINE TO ELECTRONICALLY SIGN THE DOCUMENTS AS I FELT SOMETHING WAS NOT WRIGHT.
I BEGAN LOOKING AT ALL THE COMPLAINTS FILED BY HUNDREDS OF PEOPLE IN THE SAME SITUATION.
I DECIDED RIGHT THEN TO CALL MY CREDIT CARD COMPANY AND SEE IF THE CHARGE HAD BEEN APPLIED.
I CALLED AT AND DISCOVERED THAT THE CHARGE HAD NOT BEEN APPLIED.
I EXPLAINED THE SITUATION TO THE CREDIT CARD COMPANY AND SHE CANCELLED THE CARD FOR ME.
THE NEXT DAY I RECEVIED A CALL FROM NATE SAYING MY CARD WAS DECLINED.
I TOLD THEM I WOULD NOT BE DOING BUSINESS WITH THEM AND HE WANTED TO ARGUE SAYING I OWED THEM $500.00 AND WOULD BE BILLED.
LUCKILY I HAD TAPED RECORDED THEM DURING THE ENTIRE PROCESS AND WILL BE FORWARDING A COPY OF THE TAPE TO THE BETTER BUSINESS BUREAU.
I HAVE SINCE RESEARCHED GOOD FAITH ESTIMATES AND HAVE LEARNED YOU CAN OBTAIN AS MANY AS YOU NEED TO AT NO EXPENSE AND FURTHER MORE THIS IS NOT A BINDING AGREEMENT.
ANY FURTHER ACTION OR HARRASMENT BY QUICKEN LOANS WILL RESULT IN A PUBLICATION OF THEIR NAMES AND HOME ADDRESSES FOR PUBLIC INSPECTION.