The worst customer Service by far

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Complaint

0
Andy M.
Country: United States
Contacting Quicken loans was the worst mistake i have made. The "Mortgage specialist" who i dealt with was very unprofessional and very nasty. Because i decided to take my business elsewhere to get a better mortgage loan and look out for myself Quicken loans decided they where going to rush all the paper work without my approval and lock in a rate.

They constantly harassed my family by calling even after we told them we were taking our business else where. As a result of this Quicken loans decided they were going to keep my deposit which i think is unethical. People do not take your business to Quicken loans as you can see my experience and other negative complaints you see on this page are proof of bad customer service

Comments

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  • 0
    Susan K.
    Please disregard anything KELLY @ Quicken Loans posts on ANY website. She is the lead PR/damage control hack for them. She pops up all over the web with her scripted, canned responses whenever she sees all of the negative reviews - this means she is quite busy! We were ripped off by Quicken earlier this year. We dealt with a scumbag named Nicholas Grant who has the very bogus title of "President's Club Banker." We told him upfront we were in the middle of an addition on our home. He reassured us it would not affect our closing a loan. We paid the $500 deposit & an appraisal was performed. It came out very favorable. A few days later, we were rejected due to "unfinished work" on our home. When we contacted Nick Grant, he blatantly lied & said we never told him about the addition! He also told us our conversations were recorded, & he reviewed them & had proof we did not inform him of the addition. Of course, he has never sent us this tape as he knows he's lying. Quicken has their employees writing fake reviews all over the internet. They are easy to spot - they are almost always 5 stars - they are not even smart enough to give themselves 4 stars. Please do not ever contact these scam artists - you will be very sorry you did!
  • 0
    Rohana Fernando
    They did the same thing to me. Initially loan offer was very attractive then Charges were gone up to %100 . Loose $500 is much worth than having the refinance. I complained the incident to many palces such as BBB. FTC, and still reseraching to make more complians.
    I would like to protect others from this kind of scam.
    Let me know if there are any place to make written complaint.
    Thanks
  • 0
    Mike Dallas,Tx.
    I was considering doing business with Quicken Loans but started getting cold feet. I have been corresponding with several companies via email and so far, the Quicken rep has been fine....polite, responsive, and knowledgeable. The thing that got me was the, "You can refinance at any time throughout the life of the loan for little or no money out of pocket." I asked for clarification and he said it was 'truly' little or no money. He didn't actually say there was no transaction fee associated with closing but he sure led me to believe that. I shared with my local refinance company i was working with that I was also talking with Quicken and he said watch out. Figures have a way of changing 9apparently, there are 3 sections to the good faith estimate and 2 are locked down but the third is 'subject to change' and that's where the fee's go up and, as a result, the monthly payment (and the the total amount borrowed). My gut says run.....I am following my gut. Thank you All so much for the collective post, I feel like a dodged a bullet. Mike
  • 0
    DonatelloJ40
    I just had a most unpleasant conversation with one of Quicken's loan officers. She was crude, beligerant,nasty,disrespectful.Those are the nice things I can say about the [***].I am a very nice tolerant fellow she pushed me into telling her to go to HELL.All I did was ask for basic rate info.  She refused, unless I divulged personal data such as SS# which I declined, then the NASTY came.I pity those folks that they snared.What a nasty company.I'd like to see them go down the toilet.
  • 0
    DonatelloJ40
    Ryan, sounds to me like you are the one that is solidly [***] they can use you over at Quicken to be rude and crude to folks.Take your head out of your ass.
  • 0
    former employee of QL
    I am a former employee of Quicken Loans/One Reverse Mortgage. I assure you that I am of the highest ethical character, and that when I was hired, I sincerely believed that I had landed a solid, reputable career with a distinguished company. Turns out, I was among 200 people in my hiring class who thought the same thing. You see, QL hires approximately 200 people each month. 90% are, like me, recent college graduates looking for our first post-college jobs. Throughout the initial orientation which lasts two months, we are fed a steady supply of popcorn, slushies, and other "hip" foods, persistently told that we are the brightest and best in the Metro Area (the headquarters is in downtown Detroit), and that we all will soon be making $100k annually as soon as we prove ourselves. After training, much of which is mandated by the recent passage of the federal SAFE Act and it's licensing requirements, we are put on the sales floor. At that point, all the things we learned in SAFE training becomes completely irrelevant.... because we aren't mortgage loan originators, rather, we are telemarketers and our sole purpose is too remain constantly dialing the phone, speaking to anyone who put a phone number anywhere online, and convince them to take a deposit. NO BODY YOU SPEAK WITH AT QL IS A MORTGAGE EXPERT. They are all young, brand new kids who are being monitored incessantly by supervisors. They have a quota of sales calls that must be met daily. Their job is not to "work with" clients on finding a suitable mortgage product based on client needs, but to as quickly as possible sign clients up to the most lucrative deal possible. I lasted five months: Two months in training, two months as a cold-calling telemarketer for Reverse Mortgages, and one month as a full "mortgage banker". Then I quit. A huge majority of the 200 people I hired on with will not be there one year later. The pay is NOT $100k, the work is not intellectually challenging (we are, after all, college grads), and by no means should any of those sales reps be considered mortgage experts. They are not. I was not. I have a hunch that QL's business model requires hiring college kids who are bright enough to pass the licensing requirements, then put in automated sales roles designed to reach as many potential clients as possible (bulk matters). We are promised the moon and the stars and continuously told how great we are. We get very pumped up (almost cult-like). We dial the phones from 8am until 8pm, 6 days per week, DESPERATE to get clients enrolled in refi, purchase, or reverse mortgages. We get $9 per hour to do this. After 6 months to a year, everyone is broke, exhausted, and finally quit. But QL doesn't mind, they have hundreds more in the pipe going through the various stages of training ready to fill the void at any moment.
  • 0
    Former employee of QL
    I am a former employee of Quicken Loans/One Reverse Mortgage. I assure you that I am of the highest ethical character, and that when I was hired, I sincerely believed that I had landed a solid, reputable career with a distinguished company. Turns out, I was among 200 people in my hiring class who thought the same thing. You see, QL hires approximately 200 people each month. 90% are, like me, recent college graduates looking for our first post-college jobs. Throughout the initial orientation which lasts two months, we are fed a steady supply of popcorn, slushies, and other "hip" foods, persistently told that we are the brightest and best in the Metro Area (the headquarters is in downtown Detroit), and that we all will soon be making $100k annually as soon as we prove ourselves. After training, much of which is mandated by the recent passage of the federal SAFE Act and it's licensing requirements, we are put on the sales floor. At that point, all the things we learned in SAFE training becomes completely irrelevant.... because we aren't mortgage loan originators, rather, we are telemarketers and our sole purpose is too remain constantly dialing the phone, speaking to anyone who put a phone number anywhere online, and convince them to take a deposit. NO BODY YOU SPEAK WITH AT QL IS A MORTGAGE EXPERT. They are all young, brand new kids who are being monitored incessantly by supervisors. They have a quota of sales calls that must be met daily. Their job is not to "work with" clients on finding a suitable mortgage product based on client needs, but to as quickly as possible sign clients up to the most lucrative deal possible. I lasted five months: Two months in training, two months as a cold-calling telemarketer for Reverse Mortgages, and one month as a full "mortgage banker". Then I quit. A huge majority of the 200 people I hired on with will not be there one year later. The pay is NOT $100k, the work is not intellectually challenging (we are, after all, college grads), and by no means should any of those sales reps be considered mortgage experts. They are not. I was not. I have a hunch that QL's business model requires hiring college kids who are bright enough to pass the licensing requirements, then put in automated sales roles designed to reach as many potential clients as possible (bulk matters). We are promised the moon and the stars and continuously told how great we are. We get very pumped up (almost cult-like). We dial the phones from 8am until 8pm, 6 days per week, DESPERATE to get clients enrolled in refi, purchase, or reverse mortgages. We get $9 per hour to do this. After 6 months to a year, everyone is broke, exhausted, and finally quit. But QL doesn't mind, they have hundreds more in the pipe going through the various stages of training ready to fill the void at any moment.
  • 0
    Former employee of QL
    I am a former employee of Quicken Loans/One Reverse Mortgage. I assure you that I am of the highest ethical character, and that when I was hired, I sincerely believed that I had landed a solid, reputable career with a distinguished company. Turns out, I was among 200 people in my hiring class who thought the same thing. You see, QL hires approximately 200 people each month. 90% are, like me, recent college graduates looking for our first post-college jobs. Throughout the initial orientation which lasts two months, we are fed a steady supply of popcorn, slushies, and other "hip" foods, persistently told that we are the brightest and best in the Metro Area (the headquarters is in downtown Detroit), and that we all will soon be making $100k annually as soon as we prove ourselves. After training, much of which is mandated by the recent passage of the federal SAFE Act and it's licensing requirements, we are put on the sales floor. At that point, all the things we learned in SAFE training becomes completely irrelevant.... because we aren't mortgage loan originators, rather, we are telemarketers and our sole purpose is too remain constantly dialing the phone, speaking to anyone who put a phone number anywhere online, and convince them to take a deposit. NO BODY YOU SPEAK WITH AT QL IS A MORTGAGE EXPERT. They are all young, brand new kids who are being monitored incessantly by supervisors. They have a quota of sales calls that must be met daily. Their job is not to "work with" clients on finding a suitable mortgage product based on client needs, but to as quickly as possible sign clients up to the most lucrative deal possible. I lasted five months: Two months in training, two months as a cold-calling telemarketer for Reverse Mortgages, and one month as a full "mortgage banker". Then I quit. A huge majority of the 200 people I hired on with will not be there one year later. The pay is NOT $100k, the work is not intellectually challenging (we are, after all, college grads), and by no means should any of those sales reps be considered mortgage experts. They are not. I was not. I have a hunch that QL's business model requires hiring college kids who are bright enough to pass the licensing requirements, then put in automated sales roles designed to reach as many potential clients as possible (bulk matters). We are promised the moon and the stars and continuously told how great we are. We get very pumped up (almost cult-like). We dial the phones from 8am until 8pm, 6 days per week, DESPERATE to get clients enrolled in refi, purchase, or reverse mortgages. We get $9 per hour to do this. After 6 months to a year, everyone is broke, exhausted, and finally quit. But QL doesn't mind, they have hundreds more in the pipe going through the various stages of training ready to fill the void at any moment.
  • 0
    Former employee of QL
    "President's Club": What a joke! Speak to anyone at QL and they are all "senior experts" of some type or another. The average age can't be more than 25. Believe me, I've heard the garbage (see below). When I worked there, I was "married, couple kids, homeowner, just a good solid American fella doing what's right." In fact, I was trained to be any persona that would encourage the client to earn my trust. QL is absolutely disgraceful.

    I am a former employee of Quicken Loans/One Reverse Mortgage. I assure you that I am of the highest ethical character, and that when I was hired, I sincerely believed that I had landed a solid, reputable career with a distinguished company. Turns out, I was among 200 people in my hiring class who thought the same thing. You see, QL hires approximately 200 people each month. 90% are, like me, recent college graduates looking for our first post-college jobs. Throughout the initial orientation which lasts two months, we are fed a steady supply of popcorn, slushies, and other "hip" foods, persistently told that we are the brightest and best in the Metro Area (the headquarters is in downtown Detroit), and that we all will soon be making $100k annually as soon as we prove ourselves. After training, much of which is mandated by the recent passage of the federal SAFE Act and it's licensing requirements, we are put on the sales floor. At that point, all the things we learned in SAFE training becomes completely irrelevant.... because we aren't mortgage loan originators, rather, we are telemarketers and our sole purpose is too remain constantly dialing the phone, speaking to anyone who put a phone number anywhere online, and convince them to take a deposit. NO BODY YOU SPEAK WITH AT QL IS A MORTGAGE EXPERT. They are all young, brand new kids who are being monitored incessantly by supervisors. They have a quota of sales calls that must be met daily. Their job is not to "work with" clients on finding a suitable mortgage product based on client needs, but to as quickly as possible sign clients up to the most lucrative deal possible. I lasted five months: Two months in training, two months as a cold-calling telemarketer for Reverse Mortgages, and one month as a full "mortgage banker". Then I quit. A huge majority of the 200 people I hired on with will not be there one year later. The pay is NOT $100k, the work is not intellectually challenging (we are, after all, college grads), and by no means should any of those sales reps be considered mortgage experts. They are not. I was not. I have a hunch that QL's business model requires hiring college kids who are bright enough to pass the licensing requirements, then put in automated sales roles designed to reach as many potential clients as possible (bulk matters). We are promised the moon and the stars and continuously told how great we are. We get very pumped up (almost cult-like). We dial the phones from 8am until 8pm, 6 days per week, DESPERATE to get clients enrolled in refi, purchase, or reverse mortgages. We get $9 per hour to do this. After 6 months to a year, everyone is broke, exhausted, and finally quit. But QL doesn't mind, they have hundreds more in the pipe going through the various stages of training ready to fill the void at any moment.
  • 0
    R  Howell
    My loan was picked up by Bank OF America.  One of the largest scam companies  in AMERICA
  • 0
    sudeo
    You're better off to call on FOX News. ABC couldn't care less about real people with real problems with the real estate mess. They're all making big money and have the best rates on their mortgages. FOX will get down to the nitty-gritty with Dan Gilbert and his goon squad!!!
  • 0
    MacBoy
    ... and just how much $$ did Quicken Loans PAY to Forbes for the #1 rating??
    $500,000.  Dollars ........  

    How much to J.D. Power & Assoc??  
    Closer to One Million .. to get the #1 rating

    and that's a FACT JACK ....!

    Quicken Loans is all D.S>  !!
  • 0
    MacBoy
    RYAN!! - Use that Spell-check!!
  • 0
    Krista A
    I have had 2 experiances with Quicken as a Realtor. The experiance was pleasant for my first client about 2 years ago and the experiance has been absolutley horrible for our present client.  We have even asked to be contacted by a manager and have yet to have that happen. Our client has been so confused and the lending broker at Quicken wants to blame everything on her! What my client really needs is someone to help her. Everytime she meets one condition she finds out it isn't good enough *(after 2-4 days) then resubmits the next document and the lending broker doesn't even review it to ensure it is correct, but just forwarded it on. More days wasted! She doesn't return emails promptly and is very unknowledgable abou ther client's files.  Absolutley unacceptable customer service!!
  • 0
    Wow
    You are obviously an employee of quicken loans. Your horrible grammar, insulting comments and lack of ability to effectively communicate are consistent with all of the people from this company I've had the misfortune of dealing with so far.
  • 0
    Deborah S.
    This company has an A+ rating with the BBB. So if you all have complaints lodge them with the BBB.
  • 0
    Ryan's Conscience
    Ryan...why don't you grow up and quit your job with Quicken Loans. Maybe you can still save what pathetic excuse of a soul you still have in your possession.
  • 0
    Quicken's Quick Demise
    The BBB is a joke. They cow tau to anyone who gives them money, and I'm sure Quicken has funneled a good deal their way for that bogus rating. The make a concerted effort to settle disputes.....HA! Their practices are making a struggling city look even worse than it actually is by being headquartered downtown. (I don't need to say what city)
  • 0
    Well Robert...
    You're lucky or you are sitting behind a Quicken Loans computer lying about the great deal and service you had just received. Not saying that they can provide decent service once in a blue moon, but that's not the argument. It's a company's overall performance and actions that reflect on the professionalism and begs the question as to whether people should support them in general, not the few who were treated well, but the many who were treated poorly.
  • 0
    Emma, Emma, Emma
    The BBB is a non-profit entity. These non-profits operate under the assumption that they provide a service that is good for the public in general, but I think that they have turned into a company that now accepts donations for lies and half, if not quarter truths. Don't pay attention the the BBB and do not support any companies who support them. It was once a respectable company, but now it is just a den of liars...for a donation of course.
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