The worst customer Service by far
Complaint
Andy M.
Country: United States
Contacting Quicken loans was the worst mistake i have made. The "Mortgage specialist" who i dealt with was very unprofessional and very nasty. Because i decided to take my business elsewhere to get a better mortgage loan and look out for myself Quicken loans decided they where going to rush all the paper work without my approval and lock in a rate.
They constantly harassed my family by calling even after we told them we were taking our business else where. As a result of this Quicken loans decided they were going to keep my deposit which i think is unethical. People do not take your business to Quicken loans as you can see my experience and other negative complaints you see on this page are proof of bad customer service
They constantly harassed my family by calling even after we told them we were taking our business else where. As a result of this Quicken loans decided they were going to keep my deposit which i think is unethical. People do not take your business to Quicken loans as you can see my experience and other negative complaints you see on this page are proof of bad customer service
Comments
I contact every souce i could and hope they may refund my 500.00
Attorney General
Senator
Banking Association
and many more
We all need to get together and file a class action law suit against quicken loans or states must ban them from doing business
you're a SILLY LITTLE [***]!!!!!
Off the bat I asked them to please email me. I travel for work and am rarely at home; I do not give out my work or cell numbers to companies. When I came home I had 10 messages in 4 days from 10 different people. I then got an email from someone names Steve Marks saying they were trying to reach me. I responded saying, yes, I know. Who exactly should I call? I am happy to discuss my needs if I could be given a single point of contact. I got no response.
I got another "form" email from Steve Marks several days later saying if I would just call back I would get a $25 Visa Gift Card for my time, even if I did not use them. I re-sent my original email to him with a note saying obviously this is a "fake person". Again, no response.
The next week, the calls started again - at least three a day from three different people. I was home one day and picked up the phone. I immediately had an operator rattling off a script and asking to get me to one of his "(my state) loan specialists". Enter Tom. I told Tom I wanted to know interest and closing costs to decide if they were even competitive with what I had gotten. I was told to give him my SSN, my income documents, tax forms and investment info THEN he could quote me prices. I said thanks, but no. Not how it works. I had two other companies provide me with this information BEFORE they asked for any of that. I was not going to send sensitive documents to a company I may not use. I gave him a rundown of all of what he asked for. He got snotty with me and said it was not good enough - he needed to run my credit before he would commit to anything. I asked for a ball park - nope. I rattled off my income, debt, my score between 790 - 810 and still - nope. I told him no thank you, stop calling me and I will move forward with other options and when could I expect my Visa GC? Apparently, since they called me I am not eligible.
Two days later I got a survey which I took the time to fill out with the above info. I then started to get daily calls from Jeff at Quicken to please call me. I was shocked and thought that it was someone to discuss my survey. Nope. Jeff was in their call center and was happy to pass me onto a loan specialist for my state. I finally cut him off, told them to quit calling me and that I would never use them or even consider them again. I have already moved onto another company and have my rate locked in.
Bottom line - snaky company and pushy people. I know what mortgage companies can and cannot provide to people looking for a loan without having to give them your financial history. I have been looking for four weeks and talked to ~8 different companies. Quicken is the only one that wanted all of my data before even giving me a rate, and I could not get a rate online from them unless I filled out a bunch of info. They try to get people who don't know better locked in before they wise up. Thankfully I did not go for their pushy tactics.
Avoid them. There are so many local companies that provide much better service.
They can screw off.
0 problems.
Currently in the works for loan #6.
And, no, we're not "wealthy." In fact, loan #6 may be real tight because we have a house that hasn't sold yet, but we need to move.
In these times of vanishing mortgage wholesale buyers, I'm sticking with what works. The one time we didn't, with Veterans United Home Loans, we were badly burned. And the buyers of the property I still have went through a Wells Fargo sub lender -- and now it looks like it isn't going to fly. After 8 weeks.
Sure, if you have a bad experience, don't go back. I've just never had anything except positive experiences with QuickenLoans. If I hit a denial, I'm certain it will be because I simply can't get a loan anywhere.
This was after our local bank, which had our mortgage for the past 15 years, decided we weren't a good enough credit risk to give us a fixed rate VA refi. This was after we had paid our mortgage on time every month for 15 years!
Quickens customer service was excellent.
They would always contact us promptly after I contacted them with a question.
Getting a mortgage can be a complex and daunting process. If you're new to the game, get a knowledgeable friend to help you evaluate all your options. We chose Quicken based on their top rating the past few years and we were not disappointed!