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Complaint

0
Syed Ali
Country: Saudi Arabia
Dear Sir

I am using mobily phone, i want to charge internet package when i call 1100 or 0560101100 nobody answer. I do not know what is he problem with mobily customer service, i try continue 3 day no body anwser. Worst services in future i will disconnect mobily and go for Sawa.

Regards

Comments

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  • 0
    dileep kumar
    | 1 reply
    Dear customer service i am regular customer of mobily today i am receiving a message from 6234 and deduct SR 5/-from my A/C i dont know the reason but mobily customer service please slove this problem thaks....
    • 0
      Khan Sahib replies to dileep kumar
      To stop services that drain balance call Mobily customer service number 1100 and ask the operator to stop the services. It is very unfair that without customer consent Mobily subscribe its customers the balance deduction services. Many people discontinuing Mobily sim due to their unfair practices.
  • 0
    vinchie
    0565166601 , 0560440563
  • 0
    Koshy Rajesh jacob
    I am Koshy Rajesh Jacob. My Mobil number 0547280497 working in Jeddah.What is push message and 1321044400214 AR 09,1321912589653 AR 13 this number comes and every day Mobily  is deducting 4 riyal. Last 10 days 40 riyal deducted  why. 4 times I had talked service enter no proper replay asking so many question.

    To get one customer is not easy,But loosing 100 customer is very easy.

    Solve the matter as soon as possible.

    Koshy Rajesh Jacob
  • 0
    joe
    why mobily is charging 5 riyals just to change the favorite number..harammm
  • 0
    mike
    | 1 reply
    hi, I just phone called mobily customer service and received this instruction on how to deactivate PUSH MESSAGE wherein mobily deducted me for 5 rials everytime I recharged.

    try this.. create message with this text:  spop. pop. and send it to 616234.  just take note to leave space in between of .(dot) and p

    hope it might help
    • 0
      Khan Sahib replies to mike
      One of Mobily Service that drained my balance was Ranan (some kind of ring tones). Though I did not subscribe this service. To stop this service send "D Ranan" (without quotation marks) to 1100. Lot of people are complaining about Mobily due to their balance deduction services imposed on its customers without their consent. Ultimately, people will stop using Mobily SIM.
  • 0
    romeo
    my number is 0569289177..i just want to complain regarding my mobily sim card everytime i reload of 10 riyals and after a few minutes i was deducted for 5 riyals without having any transaction at all..pls stop this wrong charging to your customer...pls do something about this...thanks...ALAH may bless you...
  • 0
    rehman
    plls  help me how use mobily internet free plls help me
  • 0
    Roberto Aquino
    Good day sir, I'am a regular user of mobily , previuosly i satisfied using the favorite no. for 2 years , but now,i did not enjoy since 2 months , i ask why? should you give me a chance to get back my favorite no. thanks so much for your service and more power. my no. 0565319293 and my favorite no.+639274620763 tnks again
  • 0
    nihal asoka
    Deer sir   ree chang my 1gb internet package
  • 0
    NIHAL ASOKA
    Deer sir            my internet packag now reeyale sloli pliss chenge 1gb pacage
  • 0
    dosary
    guys ... from now on it will be different ... plz call 1100 and ask for Ahmed Oweida .. he is a supervisor there and he will solve any problem he is very goood
  • 0
    orly
    GUDDAY,I RECIEVED A MESSAGE COMING FROM A MESSAGE CENTRE 9209 BUT THIER IS A CHARGE.PLEASE CANCEL THIS SERVICE TO AVOID CHARGE,MY MOBILE NO. IS 0548748417
  • 0
    Adam
    First time user of Mobily and it appears the many hundreds of posts on this site (which for a country with a small population like Saudi is very large) are all absolutely right. Can't get through to customer services at all and random charges coming off my account (which I can't even view online as I am a foreigner and can't get through to customer services even to help setup my online account)!

    Mobily is a typical non functional Saudi business. I've had STC before, will move to them again.
  • 0
    Frank Grand
    What an awful company, they have no integritty or honesty, They mmisrepresent thier products capabilities and cannot service or support them. Unfortunatley the other are not much better. The service group does absloutely nothing except answer call and misdirect unsuspecting users. None of them try to speak english and could not care about your troubles. Unfortunately thier are no consumer protection laws in Saudi so they will continue to misrepresent and ripp you off all the time.
  • 0
    Allan Ligutan
    Dear Sir/Madam,

    Last year 2010 of November I purchase the Wimax BroadBand the package of Six plus 2 months bonus & after the expiration of my package last August 2011 I renew the package last October 2011. after in two weeks they have a problem of my devices. I bring it to the outlet of Mobily after that the technician say my devices they have a problem, because is under warranty he given me a new latest devices. Since they changing the latest devices I cannot access Internet. Now How can use my package advance of Mobily?.. I call how many times to the customer Service of Mobily but they told me the Mobily technician will call for me after 48 hours but they passing 1 weeks I cannot receive any message & call from the technician.. Now I all again in Mobily service the same what he say before i am waiting again another for 48 hours but still nothing?..now I call again .. the same what he say we will waiting again.. I am tired to call but did not given attention.. I lost my money with out using the package?.. If you cannot solve my problem. should be return my advanced payment and I will change other network?....and now the days is passing until completing my package with out using package?..

    My question?...That is your service?.. you will losing the customer money?..

    I am not satisfy for service of Mobily..

    Thank you.
  • 0
    warren
    sir let me know how to unsubscribe to 616234 because every week it has deduction 5sr how to deactivate this . thanks here's my number 0569835702
  • 0
    Ronald D Santos
    Dear Mobily

    This is to inform you that, I have IPHONE4 (0563004588)from you,but now i am repending since NO 3G SERVICE IN MY LOCATION, JER, SATORP, your represtative comes here to do promotion sale very oftain,and brings IPHONE4s for sale, since NO 3G SERVICE, your IPHONE is like SR 300/- WORTH, without 3G service IPHONE has no value... Now we are palning to switch to STC, SINCE THEY HAVE 3G FACILITY IN THIS LOCATION. Hope you guyes will wake up- and do business. when you say best service provider in the kingdom so please prove it...best regards
  • 0
    hassan
    plzzzz guyz improve costomers service ihv been tryn to reach costomer sevice om phone no  to pick ma call ,is dis good
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