frequent phone calls

ComplaintsUnsolicited Phone Callscard member services

Complaint

0
barb
Country: United States
nearly daily calls from this company... a real pain in the neck.. how do I block them.?.. I have told them that I am reporting them , even spoke to  supervisor, or so he said he was.. said he'd remove my number...but DID NOT.

Comments

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  • 0
    Smith arora
    i got a call from a person named martin had to understand not able to speak a good english regarding my computer. I just hand up my phone.
    stupid Martin
  • 0
    David
    I asked to be removed from their call list. They gave me this number to call and be removed.
    1-800-739-8255 It is a phone sex number. Now I'm a little angry.
  • 0
    revenge
    The FTC news release of 1NOV12 notes a legal response by the US District Court to five of these telemarketing companies (http://www.ftc.gov/opa/2012/11/robocalls.shtm).  They list company details and links to more info.  Such should enable any PO'd citizen to track down these business's locations and take personal action against them.  Such could include coordinated paintball attacks, stink bombs thru the windows, surveilance and following workers home,  gasoline lawn messages, and traditional burning cross actions.  Do it and feel better!  Maybe concerted actions might intimidate the [***] into another line of business.  Such actions are likely to be more effective than the FTC's legal efforts, altho I am glad that they are finally taking some action.  DO IT!
  • 0
    Kevin
    Getting repeated calls.  Ignoring them does not work.  If you press '1', you get someone on the phone.  They become very rude and vulgar if you do not play their game and give them information.  I DO NOT have a car, yet they will argue and use profanity.  The #FCC is a joke.  They can't even investigate a thig.
  • 0
    Phil
    Submit a report to the Do Not Call Registry every time they call.  Then, immediately call each of your federal legislators (Members of the House and Senators) saying that you think it should be against the law to use a caller ID other than the one used to contact whatever company is paying for the call to you.  Also state that you object to politicians exempting themselves from having to use the Do Not Call Registry.  Call these politicians after each such call you receive, but be polite.  It is Congress, not the President or the Supreme Court or state or local governments, that can change this.
  • 0
    Hate this company
    They NEVER stop calling!! We keep 0 balance on our one card. I tell them this and they say they can't do anything for me and I say well you could stop calling me. But NO they keep calling everyday! Depending on my mood I pick up the phone and just mess with them. Or I just ignore them.
  • 0
    myron
    I answered their call, finally.  I am retired and need something to do. I told them I had called Chase they could not reduce my interest rate.  I asked them how they could do it.  I got hung up on several times but figured out how to keep them on the line for a long time.  That way they are wasting their time.  I  got approved by giving them totally bogus information.  They called Chase and told me there was no such account.  I told them Chase had just called me and said there were some questionable transactions on my card and wanted me to verify them.  I told them I said there were not my charges.  I told them Chase said it was somebody trying to see if they could get some small charge on my account, then go for a big charge.  I told them Chase was sending a new card and I would get it in about 10 days.  So thats why my bogus info was not recognized by Chase.  But they will get everything ready to go when I get my new card.  I talked to a supervisor and went over everything again.  This time he went into the charge they assess me and how I will still be able to save 5 to 7K on my 7k addount balance.  They will charge me $495.  They will contact Chase with me on the line and negotiate the rate reduction.  They guarantee a new interest rate of 0% to 6%.  So far I have wasted 1 hour and 46 minutes of their time.  I'm having a good time.  I then called Chase and talked to a supervisor and learned that they call and "fish" for promotional offers.  Something I could do myself.  if a promotional offer is available for 0% for 6 or 12 months on another card,  they just transfer the balance to the new card.  Chase will charge you 1% of the balance transfered.  It is still  good deal if you do it yourself.  This company is just charging you $495 to $1,995 for something you could do yourself.
  • 0
    Kate
    I got so frustrated that I couldn't stop these calls that I had my phone service cancelled.   Didn't have a home phone from may to July.  Lost some calls I should have wanted....restored service....first 3 calls are.....Card Services
  • 0
    JLG
    There is nothing you can do to stop them, but you can irritate them.  I answer the phone & push whatever number to get a live person & then walk away from the phone.  That prevents the live person from sending out 100's of robocalls until they determine the "sucker" is not there. No cussing required.  

    The Do Not Call list only works for law abiding companies - do not expect scammers to follow the law.
  • 0
    DeletedMedia
    Fight Back!
    Invite the scumbag “live operator” to a Facebook conversation right on the FTC and FCC pages! Record the conversations and post on youtube- the belly-crawlers really hate that.  You could also include a transcript of the calling scum’s threats, abuse and harassment. The Feds know many Consumers are reading, and maybe, just maybe something will be done to permanently end this organized crime.
    Join the fight along with other Consumers on FaceBook blogs;
    “Shut Down Rachel from Cardholder Services”  
    “Cardholder Services, oh how we loathe you”
    “People against- Rachel from cardholder services robo calls”
  • 0
    Mark
    Just got a call from "Card Member Services."  Male with a heavy accent proceeded to go on about the crazy offer they had for me since I am such a valued customer.  I have NO credit card, etc.  I stopped him and said that I have no credit card and that my number is on the Federal Do Not Call List.  He began cursing me out!  MF this, MF that.  Do you know who I am, etc.  I hung up.  These folks are crossing the line.  The sooner they stop, the better.
  • 0
    Pat Doser
    I AM SOOOOOOOOOOOO TIRED OF THIS SCAM SITE CALLING MY PRIVATE PHONE # ....NO MATTER HOW MANY TIMES I HANG UP RIGHT AWAY....THERE MUST BE A WAY TO STOP THIS KIND OF CRAP!!!
    THEY JUST HAD ME HOLD TO TALK TO A SUPERVISOR FOR SEVERAL MINUTES AND THEN, OF COURSE, THE LINE WENT DEAD....
    WHAT DO WE DO???????????????????????????
  • 0
    tiredofthiscrap
    I get these calls mutliple times a week on both my cell phone and land line. I answer them only because I don't want to waste my time checking voicemails. I have tried everything to get them to stop calling me. I file a DNC complaint EVERYTIME they call and I've asked nicely, not so nicely and I've just hung up. You don't even get the words out of your mouth before they hang up on you. My recent tactic is to press 1 and let them begin to talk, then blast an air horn (an app on my cell) until they hang up. You cannot block the numbers because there are so many. And there is a wonderful service that will filter out Robocalls, but it's not available on Verizon. I think we should file a class action lawsuit against the company, the FTC and FCC. Something needs to be done to stop this crap!
  • 0
    Jamie
    | 1 reply
    Here is what you do.  You need to waste as much of their time as possible so it costs their company the maximum amount of money to contact you and pay their agents.  If everyone did what I am about to outline it would put them out of business because it costs them to pay their employees and pay for their ivr dialers and inquiries to the credit card companies.  Go out and buy a visa gift card from a bank put $25.00 on it.  Go out and spend $24 on the card so there is only $1.00 left on it.   Make sure it is one without recurring fees.  It'll probably cost you $4.95 or something like that to buy the card.  When the company calls you press 1 to talk to a live person.  When they ask you if you want to lower your interest rate say Yes enthusiastically.  Let them go into their spiel then when they ask for the card details give them the details of your visa gift card!  It is important that you tell them you have more than $10,000 in credit card debt and that your interest rate is above 12%.  This will keep them  on the phone and they will not hang up on you.  They will place you on hold and run your card details.  After sometime they will come back on the line and say "Sir the numbers you gave me show that this card is a gift card are you sure it is the right number?"  Respond "That is impossible this is my credit card?"  They will check again.  Remember your goal is to make the call last as long as possible costing them the most money you can.  Keep them on the line as long as possible and keep responding incredulously that it is a legitimate credit card.  Keep wasting their time and costing them money.  Eventually they will get frustrated and hang up.  If everyone who got these calls would do this we could put these companies out of business in no time.  They would collapse from labor costs.  Please everyone do this!  I have been doing it everyday they call.
    • 0
      SpamKillah replies to Jamie
      Don't waste money on a gift card; tell them your credit card is in the other room (or your car), and you have to go get it. I have strung them along for up to 10 minutes in this manner (while eating, reading the paper, working on the computer), then given them the bum's rush by asking for a number where I can call them back.
  • 0
    SpamKillah
    | 1 reply
    These people are credit card thieves. They have asked me for my credit card number, and they emphatically refuse to give me a number where I can call them back. With good reason, because then law enforcement would be able to find them. They also break the law every time they call me because my number is on the Do Not Call list, the call is recorded, and they refuse to identify their real phone number.

    If you want to jerk them around and waste their time (but not yours), pretend interest. Tell them you owe upward of $10K, with interest of 14% or more. Then, when they ask for your credit card statement, tell them you have to go find it. Then eat your meal, read the newspaper, or whatever. String them along to keep them on the line. Then end with the bum's rush where you ask for a number where you can call them back. When they refuse to give you one, pretend surprise and ask, "Are you a reputable business? I don't do business with people who don't have addresses or phone numbers. Maybe you are really a thief; if so, never call me again."
    • 0
      Keith replies to SpamKillah
      Yes, true if you pretend you only owe several thousand, you'll be quickly hung up on. Also, don't tell them you'll be paying the credit card off in a short time either - it'll be another quick hangup. Lately they also give you a name & ID# in an effort to seem less scammy I suppose. And yea if you ask for details about the company you will get none. Apparently people have no probs giving them their credit card numbers to total strangers.
  • 0
    Ed
    | 1 reply
    My phone number recently showed up on a relative's caller ID and it was Card Member Services calling, not me.  This is the first time I have seen or heard of this happening.
    • 0
      Keith replies to Ed
      Credit card services calls me weekly, sometimes 2-3 times in a day. And they've been calling for a number of years now. I do prank them whenever I can, perhaps I've even helped they tailor their list of stupid questions, they used to ask a number of useless questions & I could tie them up for awhile until they -finally- I asked for my phony credit number. Now the credit card question seems to come much sooner than it did before.  Now I always try to get them to wait for me - while I pretend to get my credit card info.

      There is no stopping them, reporting them seems to be a total waste of time - so annoying them is about the only option we have. Or, well perhaps their number(s) can be blocked.
  • 0
    Mags
    their calls prompted me to get a new home phone with caller id.  i work from home and card member services call all the time.  new trick from them today. the call display number was my own home phone number. thought it was weird wondering how my own number is calling itself and when I answered it was 'card member services' (dang it!).
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