BEWARE of Agarwal Packers& Movers(DRS Group)
Complaint
Menon
Country: India
Two months back, I shifted my household items from Bangalore to Chennai thru Agarwal Packers& Movers. As I had many fragile items, I wanted to entrust the job to some reliable people. I chose Agarwal, as they were supposed to be the "best"! And soon I could realize that it was the greatest blunder I had ever done! They initially impressed me with their "manner of talking and packing things" (Anybody will as they carry wooden & plastic boxes to suit their customer's needs!! ) and promised to deliver it on time.
However, it was late night when I received my things, with lots of excuses for delay. And to my shock, most of the crockery and glass panes of my TV trolley were completely broken! And one item had completely gone missing. When contacted, I got the casual reply that I should lodge a complaint and claim for insurance .And that they will search for my lost item.
(As though this is not the first time this is happening and I'm not the first person having such experience!). And unfortunately, that's the fact, I'm not the first person! Now I understand there are so many people like me who had the same bad experience with Agarwal packers. So its my sincere advice to people that DON'T ever go for AGARWAL PACKERS.
However, it was late night when I received my things, with lots of excuses for delay. And to my shock, most of the crockery and glass panes of my TV trolley were completely broken! And one item had completely gone missing. When contacted, I got the casual reply that I should lodge a complaint and claim for insurance .And that they will search for my lost item.
(As though this is not the first time this is happening and I'm not the first person having such experience!). And unfortunately, that's the fact, I'm not the first person! Now I understand there are so many people like me who had the same bad experience with Agarwal packers. So its my sincere advice to people that DON'T ever go for AGARWAL PACKERS.
Comments
BEWARE of cheaters (DRS group - Agarawal Packers and movers).
I have booked shifting from Pune to Hyderabad with DRS group - Agarawal Packers and movers. Field executive person promised to start packing by 9:30 AM but after many calls to them they came home at 11:30 AM.
1) The Supervisor who came for packing chewing pan and spoiled all the sinks and took whole day for packing and packing also not so great. I will rate 5 in scale 1- 10.
2) I have booked complete or direct vehicle (not sharing), its been four days loading completed. till i didn't received my things. after multiple calls no proper update from them.
Previously I have shift my household things from Bangalore to Pune which is around 800 Kms with some local packers and movers.they have delivered things in two days.
Will update you soon about receiving my things.
Please Please Please Please never ever don't go with Agarwal Packer and movers (DRS groups). They may not Fake packers and movers but they are CHEATERS.
http://www.movingsolutions.in/packers-and-movers-in-bangalore.html
http://www.movingsolutions.in/packers-and-movers-in-delhi.html
Pls do not take DRS Agarwal services. As I had very bad experience with them.
Agarwal had only brand name
With the best packing, loading, moving and unloading facility here Agarwal Packers and Movers in India, where you can find best services. Here you can pack and move your goods with security and safely from one point source to another point destination. Our moving services are available for you with a short period of time and full satisfaction to our customers.
I was told at the time of survey by Mr Anupam Santra that it will take 5-6 days to reach so at max it was expected by 20th of March 2017
I was trying to track the consignment online but its not at all informative.
Being attached to such a big brand I was totally relaxed about the delivery schedule. However I thought of taking an update and got in touch with the customer care.
It was a shock to hear that the consignment has been despatched from Kolkata on 19th of March only, I.e it was at halt in Kolkata for 5 days.
None from heir office bothered to update the customer about this halt and delay. Is that the sense of responsibility in this kind of job where a person has left with his family for a new destination and his household stuff are being handled so carelessly on which his family depends for god knows how many important things.
I had a booking in a guest house for 6 days at Vrindavan and I was being asked to vacate. I din't have any other booking from 22nd onwards.
The customer care officer Ms. Sudipa from Kolkata office asked to cooperate. At that moment should I plan for saving my family from staying on the streets or cooperate with Agarwal Packers for there careless approach.
The company runs on great policies like taking full advance from Customers at the time of loading. Hope the company must be having some suo moto policy to compensate the customer for such kind of serious harassment without bounding the customer to approach the consumer court.
Request Mr Nitesh Sharma who I understand is heading the Kolkata office to respond to my calls in this crisis of mine.
I am sorry but my victimisation did not end here.
The container reached my destination ( Vrindavan) on Monday the 27th day of March 2017 I.e after 12 days of pick up (Kolkata) in the morning around 5.30 am
The unpacking team reached the destination at 11.30 am from Agra.
Astonishingly the team comprised of only 1 professional from the APML and rest three were local tier three labours from Vrindavan who were only coolie material. And the person from APML was carrying only one Wrench in his pocket to carry out the whole unpacking and fitting exercise of 107 items alone which was actually impossible.
Since its my home and my household items, me and one of my neighbour helped out the APML person extensively and somehow we could mange not even 40 % of unpacking and fitting. We released the APML person around 5 PM, since his presence was of no use to us.
This is how APML got rid of the contract.
I reiterate, if there is any policy in your Limca Award winning company which takes care of this kind of victimisation of customer who are bound to make full payment at the time of loading.
Hope to get a reply this time.
The car took even longer.
I had paid 96k, and the team was not ready to even show me if my items are in good condition until i paid the remaining 4k.
They had been demanding this money without bringing my car, and also there was no carpenter to fix the furniture.
During the shipment they have damaged some of my items and important screws of the furniture, I am unable to get the exact fittings and it has damaged my furniture badly.
They sent for surveillance and they say part of the damage is customers responsibility. How can I track and safeguard items they hold with them and bring in after this much delay.
They promised to pay a part of the damage. The amount they quoted is very little for the damage done but still i accepted thinking atleast something is better. I have still not got the credit to my account.
There customer care is irresponsible, They always give false deadlines to which they never abide.
I had made a big mistake in choosing this.