BEWARE of Agarwal Packers& Movers(DRS Group)

ComplaintsCar RentalAgarwal packers

Complaint

+1
Menon
Country: India
Two months back, I shifted my household items from Bangalore to Chennai thru Agarwal Packers& Movers. As I had many fragile items, I wanted to entrust the job to some reliable people. I chose Agarwal, as they were supposed to be the "best"! And soon I could realize that it was the greatest blunder I had ever done! They initially impressed me with their "manner of talking and packing things" (Anybody will as they carry wooden & plastic boxes to suit their customer's needs!! ) and promised to deliver it on time.

However, it was late night when I received my things, with lots of excuses for delay. And to my shock, most of the crockery and glass panes of my TV trolley were completely broken! And one item had completely gone missing. When contacted, I got the casual reply that I should lodge a complaint and claim for insurance .And that they will search for my lost item.

(As though this is not the first time this is happening and I'm not the first person having such experience!). And unfortunately, that's the fact, I'm not the first person! Now I understand there are so many people like me who had the same bad experience with Agarwal packers. So its my sincere advice to people that DON'T ever go for AGARWAL PACKERS.

Comments

  • 0
    Genuine customer
    | 1 reply
    Hello All,

    BEWARE of cheaters (DRS group - Agarawal Packers and movers).

    I have booked shifting from Pune to Hyderabad with DRS group - Agarawal Packers and movers. Field executive person promised to start packing by 9:30 AM but after many calls to them they came home at 11:30 AM.

    1) The Supervisor who came for packing chewing pan and spoiled all the sinks and took whole day for packing and packing also not so great. I will rate 5 in scale 1- 10.
    2) I have booked complete or direct vehicle (not sharing), its been four days loading completed. till i didn't received my things. after multiple calls no proper update from them.

    Previously I have shift my household things from Bangalore to Pune which is around 800 Kms with some local packers and movers.they have delivered things in two days.

    Will update you soon about receiving my things.

    Please Please Please Please never ever don't go with Agarwal Packer and movers (DRS groups). They may not Fake packers and movers but they are CHEATERS.
    • 0
      Post on Twitter replies to Genuine customer
      #DRSGroup #Fraudesters #Cheaters #Thieves - Post the same on twitter by hash tagging
  • 0
    NITIN THAKRAL
    | 1 reply
    Very pathetic service and customer support as they dont pick the calls and every time when even its picked they confirmed the goods to reach by same evening but it never happened from last 5 days as there next next day of delivery never comes . I didn't expect such a poor service from agarwal and never recommend anybody to go for there service rather prefer other service provider.
    • 0
      Post ur fdbck twitter/linkedin hashtag replies to NITIN THAKRAL
      #DRSGroup #Fraudesters #Cheaters #Thieves I have experienced the same problem. Let us make sure that everyone will be able to see these messages. Post your grievances in twitter/linkedin.
  • 0
    punit
    | 1 reply
    Agarwal packers and movers( DSR Group) is a worst company please never ever engage them in any movement activity. It has been more than two week my bike is not transferred from Delhi to Bangalore and no number where you can escalate  such matters. Mr Rao the service head of Agarwal packers and movers says do what ever you feel like too this will take time and we are not sure when this will reach Bangalore. Please don't engage them in any activity.
    • 0
      Post your feedback in twitter in Hashtag replies to punit
      #DRSGroup #Fraudesters #Cheaters #Thieves I have experienced the same problem. Let us make sure that everyone will be able to see these messages.
  • 0
    Avinash
    | 1 reply
    Dear all,
    Pls do not take DRS Agarwal services. As I had very bad experience with them.
    Agarwal had only brand name
    • 0
      Post on Twitter replies to Avinash
      #DRSGroup #Fraudesters #Cheaters #Thieves - Post the same on twitter by hash tagging
  • 0
    RohanSingh95
    For the best transportation service with safety and care moving goods here you can join Agarwal Packers and Movers Company. We solve your all issues regarding shifting goods, best packing and moving services. Agarwal Packers and movers offer full transportation and moving service. We offer for you with our door-to-door packing and moving service.
    With the best packing, loading, moving and unloading facility here Agarwal Packers and Movers in India, where you can find best services. Here you can pack and move your goods with security and safely from one point source to another point destination. Our moving services are available for you with a short period of time and full satisfaction to our customers.
  • 0
    ANAND
    | 1 reply
    This is to inform that my household goods have been booked for pick up on 14th March 2017 and the truck left my premises on 15th March at 3.00 AM from Kolkata. Destination being Vrindavan.

    I was told at the time of survey by Mr Anupam Santra that it will take 5-6 days to reach so at max it was expected by 20th of March 2017

    I was trying to track the consignment online but its not at all informative.

    Being attached to such a big brand I was totally relaxed about the delivery schedule. However I thought of taking an update and got in touch with the customer care.

    It was a shock to hear that the consignment has been despatched from Kolkata on 19th of March only, I.e it was at halt in Kolkata for 5 days.

    None from heir office bothered to update the customer about this halt and delay. Is that the sense of responsibility in this kind of job where a person has left with his family for a new destination and his household stuff are being handled so carelessly on which his family depends for god knows how many important things.

    I had a booking in a guest house for 6 days at Vrindavan and I was being asked to vacate. I din't have any other booking from 22nd onwards.

    The customer care officer Ms. Sudipa from Kolkata office  asked to cooperate. At that moment should I plan for saving my family from staying on the streets or cooperate with Agarwal Packers for there careless approach.

    The company runs on great policies like taking full advance from Customers at the time of loading. Hope the company must be having some suo moto policy to compensate the customer for such kind of serious harassment without bounding the customer to approach the consumer court.

    Request Mr Nitesh Sharma who I understand is heading the Kolkata office to respond to my calls in this crisis of mine.
    • 0
      Post your feedback in twitter in Hashtag replies to ANAND
      #DRSGroup #Fraudesters #Cheaters #Thieves I have experienced the same problem. Let us make sure that everyone will be able to see these messages.
  • 0
    ANAND
    I m sorry to inform that I am yet to receive any response from any of your personnel. I am not mentioning here the N number of calls I have made to Kolkata office in respect of my grievance.

    I am sorry but my victimisation did not end here.

    The container reached my destination ( Vrindavan) on Monday the 27th day of March 2017 I.e after 12 days of pick up (Kolkata) in the morning around 5.30 am

    The unpacking team reached the destination at 11.30 am from Agra.

    Astonishingly the team comprised of only 1 professional from the APML and rest three were local tier three labours from Vrindavan who were only coolie material. And the person from APML was carrying only one Wrench in his pocket to carry out the whole unpacking and fitting exercise of 107 items alone which was actually impossible.

    Since its my home and my household items, me and one of my neighbour helped out the APML person extensively and somehow we could mange not even 40 % of unpacking and fitting. We released the APML person around 5 PM, since his presence was of no use to us.

    This is how APML got rid of the contract.

    I reiterate, if there is any policy in your Limca Award winning company which takes care of this kind of victimisation of customer who are bound to make full payment at the time of loading.

    Hope to get a reply this time.
  • 0
    Mrs malhotra
    | 1 reply
    Blddy bstrdssss....seriously never go with these choors....bhikaari ..meri scooty sari todkar lakar de one month main usme engine hi gayab h...sirf 3 months purani scooty...sunil.chauhan delhi, somvir , vikram dilshad garden, sanjay courier boy...all are cheaters....inhe toh pakad k saalo ko jail me band karao and inpe dande padne chye saale dusro k mehnat k paise pe maje maarte h...tabi toh bhikhari h aj tak jo khud kama k kch ni kar sakte...us chairman ko b sharm ni aati ghar me baith ke free k kamai khara h sarkari or ganwar log bhare hue h compamy me...and enko esi language me likha bcz samjh esi me aayga inhe ek mnth se chase krri hu mre refund k lye..aj tak ni dia...or ye bhikhari na phone utha te na na enka customer care kaaam krta na hi inhe mails padne aate na reply krne aate.....pls m requesting to all my mates....never go with company and dont let this agarlwal to steal your expensive goods. I wish i could get my money back bcz scooty is not at all usefull for me now.
    • 0
      Post your feedback in twitter in Hashtag replies to Mrs malhotra
      #DRSGroup #Fraudesters #Cheaters #Thieves I have experienced the same problem. Let us make sure that everyone will be able to see these messages.
  • 0
    Amit Chauhan
    Agarwal Packers and Movers assure you to give good shifting facility in under your reasonable amount. We take care of all the goods with professional and export packing facility and loading service with trained drivers. Our Movers and packers are trained in packing and loading the goods very carefully. Packers and Movers also provide comfort ability, security and safety service to our clients for their valuable goods. Professional Agarwal movers and packers are also save lots of precious time for their clients. To make clients move completely satisfaction and secure with most of the export professional packers and movers also provide complete shifting facility to their clients.
  • 0
    Complete Your Shifting With Agarwal Pack
    Agarwal Packers and Movers assure to give good shifting facility in under affordable amount. We take care of all the goods with professional and export packing facility and loading service with trained drivers. Agarwal Movers and packers are trained in packing and loading the goods. Packers and Movers also provide comfort security and safety service to our clients for their valuable goods. To make clients completely satisfaction and secure with most of the expert professional packers and movers also provide complete shifting facility to their clients.
  • 0
    Basadeo Ram, Azamgarh, U.P.
    After 28 days , i have not receive my house hold materials . Agarwal packers & movers are making people fool . I have sent 4 times email but no one is responding . I think no responsible person is in kolkata office . Pl take a it seriously and deliver my materials as possible .
  • 0
    Post your feedback in twitter in Hashtag
    #DRSGroup #Fraudesters #Cheaters #Thieves I have experienced the same problem. Let us make sure that everyone will be able to see these messages.
  • 0
    Unsatisfied customer
    I recently shipped my household goods from Bangalore to Delhi. They said it would take a maximum of 8 days. Accordingly I planned my travel with a little 2 yr old and booked a hotel room, the goods only arrived after 2 weeks.
    The car took even longer.
    I had paid 96k, and the team was not ready to even show me if my items are in good condition until i paid the remaining 4k.
    They had been demanding this money without bringing my car, and also there was no carpenter to fix the furniture.
    During the shipment they have damaged some of my items and important screws of the furniture, I am unable to get the exact fittings and it has damaged my furniture badly.
    They sent for surveillance and they say part of the damage is customers responsibility. How can I track and safeguard items they hold with them and bring in after this much delay.
    They promised to pay a part of the damage. The amount they quoted is very little for the damage done but still i accepted thinking atleast something is better. I have still not got the credit to my account.
    There customer care is irresponsible, They always give false deadlines to which they never abide.
    I had made a big mistake in choosing this.

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